Hiring process information for an interview at Hertz
Counter sales representative is the most common job available at Hertz locations. The car rental chain uses an upfront interview process to screen interested applicants. The interview process for counter sales representatives typically consists of one face-to-face meeting lasting approximately half an hour. Most interview questions are behavioral and touch on customer service skills. Some inquiries candidates may need to respond to are: "What is a difficult sales experience you had at a previous job? How did you handle it?", "Tell me about a time you had to make a hard sale," and "How do you define customer service?" Following job interviews, applicants are subject to thorough background checks and drug screening.
Management Interview Questions
Candidates vying for management careers usually need to pass multiple face-to-face interviews. The multi-step evaluation process usually begins with a basic phone interview conducted by a recruiter. Next, candidates are asked to come to the store in-person for 1:1 or panel interviews. Management interviewees with Hertz face a number of situational and behavioral questions dealing with labor management and customer care. Common managerial interview questions include: "What is your proudest achievement?" and "How have you coached an underperforming employee in the past?" Interviews often conclude with salary negotiations.
High Energy and Enthusiasm is Key
Hertz wants to hire energetic and enthusiastic workers. Go into interviews with a confident attitude. Smile often and show a cheerful demeanor. The car rental chain emphasizes customer care, so remember to keep responses focused on customer satisfaction. If applicable, draw upon examples from past jobs where you provided excellent customer service. Anecdotes about problem solving and working as part of a team are also beneficial. At the conclusion of the interview, show gratitude for the opportunity and express desire to work with the rental industry leader.
Hertz Rental Representative Interview Video
Interviewer: Please describe your job title and primary duties.
Hertz Rental Representative: At Hertz I started out as a rental rep. I actually moved my way up to Assistant Branch Manager under Hertz. My primary job responsibility was pretty much everything. It didn’t matter my level there, as a front-end clerk, Assistant Branch Manager, my responsibilities got more, but I did the same things. I washed cars, inventory as I moved up, also scheduling. Putting in… Managing, as well as Customer Service, as well as putting in times, putting in the time schedule as far as for the time cards. Counting the money at the end of the day. That was pretty much it, as well as capturing business. I’m forgetting a whole bunch of this stuff. Capturing business as well. Going out marketing and sales was obviously a huge part of it. Front end sales. Selling the extra services, extra insurance that goes along with renting cars. Things of that nature.
Interviewer: How would you describe the application and interview process?
Hertz Rental Representative: Application process? There was a series of two interviews. Obviously the first one I applied online on the computer, crossed my fingers, hoped for a phone call back, got that and came in to a branch. I think I met with the City Manager. A Branch Manager at the beginning and then I met with a City Manager at the second interview. A private one-on-one interview in a small office. Ask you about yourself, tell her about yourself. Pretty open, candid conversations back and forth about where you want to be, how ambitious you are, where you see yourself in five years. That’s pretty much how the interview process went.
Interviewer: What should an applicant wear to the interview?
Hertz Rental Representative: I wore a shirt, a tie, looked … polished up my shoes. I looked as good as I could possibly, Sunday best, Easter Sunday best to be more specific. Groomed. Nicely shaven, more so than I am now. That’s about it.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Hertz Rental Representative: You need to be somebody that they want to hire. They don’t want you to be a sales clerk forever. They want you to move up so you need to be somebody that seems to be ambitious and want to move up, want to earn the company as much money as you possibly can and not settle for complacency. They want you to be the best at what you do. Not just for them, but for you as well. The more you do, the more responsibilities you have, the more money you can make. That’s the type of individual they’re looking for. Somebody that’s always striving for better.