Holland America Line Interview Questions & Tips

Hiring process information for an interview at Holland America Line

Basic Overview of the Holland America Line Interview Process

Holland America Line looks for energetic and helpful associates to assume on-board and land-based employment opportunities. Job seekers find work online, through job fairs, or at the corporate offices in Seattle, WA. After reviewing employment requests, cruise company hiring personnel contact applicants to schedule job interviews. Interviews historically take on a variety of formats, depending on the position desired. Some applicants undergo phone screenings before sitting through group, 1:1, or panel meetings. However, recruitment personnel conduct one-on-one interviews for most entry-level positions. Applicants often field questions about experiences in customer-service or in the hospitality industries as well as situational inquiries related to the position desired. Potential associates must also undergo various physical and medical examinations before receiving job offers to ensure safety at sea.

Dress for Success and Other Ways to Prepare

Business-casual attire serves as the minimum for Holland America Line entry-level interviews. Presentation remains an important value in the cruise and hospitality industry, with applicants who wear more formal attire typically leaving better lasting impressions on hiring staff. Applicants may want to bring up-to-date resumes to each phase of the hiring process, as well. Hiring managers want to find both positive and entertaining applicants to interact with and care for cruise guests. Interviewees may respond to prompts like, "Tell me your favorite joke," and "How would you help a guest who is upset about the uncleanliness of his/her room?" Keep answers to Holland America interview questions optimistic and customer-focused at all times. Use examples from past jobs in responses and show qualifications for the position desired. Thank the interviewer for her time and conclude the meeting with a firm handshake.

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