Different Positions Warrant Different Interviews
The interview process used to screen workers for both entry-level jobs and professional careers at H&R Block varies greatly. Customer service representative job seekers typically spend between a few days and two weeks completing various stages of interviews and assessments. Tax preparer positions and other professional job titles often require additional screening lasting up to several weeks. In some cases, candidates may spend as many as a few months going through the interview process.
Customer Service Positions
Customer service job seekers generally begin the H&R Block hiring process by submitting employment forms to hiring officials and awaiting callbacks to schedule interviews. Resumes and cover letters typically represent the types of forms needed in order to receive hiring consideration. Based on the applicant information provided, the financial services company deliberates over candidate eligibility and contacts prospective workers via telephone to schedule interviews. Job interviews primarily feature one-on-one formats consisting of basic, casual conversation regarding the position desired, company culture, and personal and professional interests. One interview usually proves sufficient to render final hiring decisions. Successful applicants receive job offers during the final interview, in most cases.
Applicants in search of tax preparer or managerial jobs face increased scrutiny during the H&R Block interview process but experience similar procedures. Workers sit through a single job interview and answer questions about professional motives, related job skills, and availability. However, the average length of interviews for tax preparer and managerial job titles may run in excess of an hour or more. In addition to in-person interviews, the H&R Block hiring process for tax preparers may feature multi-class training programs applicants must complete before hire. Workers must pass the class with marks of 90% or better to receive invitations to interview. Some locations bypass the training program stage of the hiring process, depending on applicant experience. Employee referrals also expedite the interview process.
Typical Interview Questions
Though intensive in many other ways, the H&R Block hiring process includes very basic inquiries during question-and-answer sessions. The financial services chain may ask prospective associates about expectations of the company, work environments, and potential job duties. Other interview questions range from, "What have you learned from previous jobs that helped prepare you for this opportunity?" and "What did you like/dislike about your last job?" to "Have you ever had to work as part of a group?" and "How would you handle a customer complaint?"
Show an Understanding of the Industry
While each position available calls for different skill sets, all employees should possess friendly, dedicated, and assertive personalities. Individuals with backgrounds in customer service and financial services often receive preferential treatment during the interview process. Dress in professional suits or dresses to each H&R Block interview. Appearances, while not determinant, may influence chances of receiving job offers. Speak confidently, articulate ideas in concrete manners, and provide examples of applying financial concepts, tax laws, and even customer service practices in order to demonstrate a strong fit for available jobs. Express gratitude for the opportunity throughout the hiring process and bring extra resume copies. Hiring personnel often follow along with candidate resumes during question-and-answer sessions.