The parent company InterContinental Hotels Group employs over 100,000 employees worldwide in various franchised and company-owned locations. Hospitality industry job seekers enjoy access to plenty of entry-level career experience throughout 100 countries.
Facts About Working at InterContinental Hotels & Resorts
Hiring Age: 18 years old (How old do you have to be to work at InterContinental?)
Available Positions: Front Desk Agent, Housekeeper, Laundry Attendant, Spa/ Recreation Attendant
InterContinental Hotels Job Opportunities
InterContinental actively supports an ever-increasing selection of franchised hotels and resorts with yearly revenues of around $2 billion. The success of the company gives rise to corporate opportunities as well as entry-level positions, which multiply in magnitude over career openings. The easy-to-attain, high-turnover rate jobs remain spread across the many hotels and resorts, with positions like concierge, housekeeper, cook, maintenance, and laundry attendant. Maintaining successful hospitality reservations requires an effective, numbered workforce, so the chain regularly advertises new job openings.
Whether candidates aspire to work as front desk attendants or cooks in the back-of-house, hiring managers desire crucial interpersonal skills. The business revolves around customer satisfaction, and without courteous, personable workers, the business model collapses. Aspirants should exhibit exemplary attitudes and strive to please customers while also completing tasks assigned by superiors. Employment prospects with InterContinental furnish an array of possibilities for almost any type of job hunter. Full-time and part-time positions stand available accompanied by flexible scheduling between night and day shifts. However, newly hired staff must usually climb the superiority ladder before holidays and weekend shifts become optional.
InterContinental Openings and Salary Information
Typically, workers must stand at least 18 years of age to gain employment. The hotel chain requires workers to possess reliable transportation and even high school diplomas for some positions. Other positions request prior background in hospitality services. However, essential training for new hires regularly occurs. Common roles, easily accessible for experientially limited individuals, follow in the list below:
- Concierge attendants act as the face of the hotel for customers.
- Professional, clean images remain a must for such workers.
- Associates must greet, register, and assign rooms to patrons.
- Following the initial check-in, workers assist guests through the entire booking.
- Workers act as liaisons for maintenance and housekeeping staff and serve customers by arranging tours, fixing meal reservations, and providing transportation services.
- Besides customer service tasks, front desk attendants regularly maintain the cleanliness of work areas, prepare basic foods, and process and record payments for various hotel services.
- Applicants should possess adequate math, phone, and computer skills as well as open schedule availability and excellent customer service abilities.
- Calculated through prior experience and seniority, income for attendants varies between $8.00 and $15.00 an hour.
- Workers remain expected to complete an assortment of housekeeping duties including bed preparation, vacuuming, and cleaning guest rooms as needed for customer happiness.
- Customers serve as the focal points for associate dedication, so housekeepers must demonstrate suitable interpersonal skills.
- Housekeepers also dedicate time to ensure efficient use of cleaning supplies and other measures to lower the cost of maintenance.
- Successful housekeepers prove capable by following management directives and guest requests.
- Acute awareness also fortifies the worth of a housekeeper, as the flux of events within hotels may present situations requiring quick action.
- On average, beginning pay scales hover around $8.00 per hour.
- Food service cooks play essential roles within the InterContinental framework.
- The constant demand for food requires cooks to possess competent grasps of food preparation techniques and multitasking abilities.
- Depending on the specific location, upper management may require hygiene certification, prior experience, and education equivalencies.
- Workers must stand proficient in necessary kitchen machinery, demonstrate excellent listening skills, and lift, push, pull, and carry up to 50 pounds regularly.
- Entry-level cook incomes range from $10.00 to $15.00 an hour.
Tips For Applying
Online applications provide the benefit of receiving email notifications of new job openings. After completing career profiles, applicants should prepare lists of past education and work experiences to optimize time efficiency. Upon submission of the online form, contact the hotel and ask to speak to a manager. Avoid peak hours if possible, and express interest and excitement for the opening with the company. If called for an interview, dress appropriately and effectively communicate interpersonal abilities. Expect questions pertaining to irate customers, honesty, and willingness to work for the company.
Web-based application profiles remain active for three years, which allows individuals to continuously apply for available positions. Following submission, checking the status of completed applications remains painless with the online job portal. Managers usually notify applicants of interviews within two weeks. While the entire process may take up to a month or more, many qualified candidates report job offers as soon as a week following final interviews.
Benefits of Working at InterContinental
The hospitality leader provides employees with industry competitive job benefits packages.
- Life, and
- Disability insurance along with 401(k) retirement plans remain available for eligible associates.
Both paid time off and holiday pay also stand available in addition to health and wellness program opportunities. Additional employment benefits include paid training and educational assistance. Employees also receive discounted hotel room rates and other special offers through the company.
Further Details on InterContinental
In 2004, the hospitality chain began funding the charity entitled Project Hammer, which builds houses for families in Cambodia. Over 100 houses provide shelter for underprivileged families as a result of the charitable efforts. As of 2014, the company plans to expand into Laos and build a school complete with dormitories to ensure students receive the best education possible. Project Hammer also contributes to other charities sharing similar ideals.