JCPenney Sales Associate

JCPenney Sales Associate Job Description & Interview

Job Description and Duties
The main function of a JCPenney sales associate involves providing exceptional customer service to hundreds of store patrons that come in every day. Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies. These duties help maintain the excellence and reputation JCPenney carries in the department store retail industry.

Salary and Compensation
The average starting pay for a JCPenney sales associate stands just above minimum wage. Experienced sales workers may earn over $12.00 an hour with JCPenney. Many JCPenney locations offer commissions and additional rewards for meeting certain sales goals. JCPenney also offers a wide variety of job benefits. Benefits vary based on experience, employment status, and job title. Some typical work benefits available from JCPenney include flexible scheduling, paid vacation, medical coverage, and a 401(k) retirement plan.

JCPenney Customer Service Assistant Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
JCPenney Customer Service Assistant: I was a customer service assistant, so I was open on the floor with customers in general and also open to ring at the cash register.

Interviewer: Please describe a typical day as an employee.
JCPenney Customer Service Assistant: Usually throughout the day, I would come in, go on floor, help customers that have questions. I would help out in the fitting room, help out with choices, like what color matches best or something like that, and also help show them around the store, in case they need a specific location to go to. That’s usually basically what I would do.

Interviewer: How would you describe the application and interview process?
JCPenney Customer Service Assistant: The application process… you apply online, and after applying online, you go in for an interview. After the main interview with the representatives, you do a training session. They usually guide you through it once you apply online.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
JCPenney Customer Service Assistant: I would definitely say dress appropriately. That’s one of the key things that customers look for. When you dress nicely people, walk up to you and ask you questions about what to wear or what to buy.

JCPenney Home Department Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
JCPenney Sales Associate: My job title was in the home department. I basically greeted the customers when they came in. I also rung them up, helped them find things at JCPenney.

Interviewer: Please describe a typical day as an employee.
JCPenney Sales Associate: The routine is basically to make sure everything gets straightened. When you see a customer, you have to make sure that you greet the customer because they were big on that and just helping the customer.

Interviewer: How would you describe the application and interview process?
JCPenney Sales Associate: The application… you have to fill out an application online. I actually went inside and filled out the application. I was actually called back the next day, and he interviewed me, and it was real easy.

Interviewer: What questions did the interviewer ask during the job interview?
JCPenney Sales Associate: My experience of course, and he asked why I would like to work at JCPenney and why I think I would be a good fit for JCPenney.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
JCPenney Sales Associate: Have a lot of experience, I guess, in customer service and be energetic.

JCPenney Retail Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
JCPenney Retail Associate: My job title was retail associate. Basically, I just straightened up the clothes; if there were clothes on the floor, put them on the hanger; if a customer wanted clothes from the back room, go check and see if we still have them; and then sometimes, I will ring the customers up.

Interviewer: What was the work environment like?
JCPenney Retail Associate: It was pretty much friendly. At first, when you first start working, you don’t know anybody, so you have to kind of make yourself comfortable with the people you’re working with in the environment. Once you got to know everybody, and all your managers and everything, it was a very friendly environment.

Interviewer: Please describe a typical day as an employee.
JCPenney Retail Associate: You were just basically doing rounds to make sure everything looks nice for the customers, make sure there’s nothing on the floor, make sure everything’s straightened up, no clothes hanging off the hanger. If there’s one coat left and there’s some in the backroom, to go get them and fill up the shelves or whatever. Just folding clothes, stuff like that.

Interviewer: How would you describe the application and interview process?
JCPenney Retail Associate: You apply online, and there were some questions – the basic application about yourself, so they can get to know you – and then basically, you just have to make sure you call and check up on your application. Call the human resources office to make sure they even saw your application, to let them know that you’re eager about the job. After that, if they like you, they’ll call you and tell you you get an interview. Come in, you may have to do a second interview. I did, but then at my second interview, they told me I got the job. That’s basically it.

Interviewer: What questions did the interviewer ask during the job interview?
JCPenney Retail Associate: Your strengths and weaknesses. That’s a big one for all job interviews. They want to know about your prior experiences, if you have any in that field or not. They want to know why you want to work there. Do you know anything about the company at all? Situational questions, like: “If you were in this situation with a customer and this customer got angry, what would you do?” I guess you just kind of have to think about it, because you don’t want to give the wrong answer. Because it might be something that you might just react to, and it’s not the right reaction that you’re supposed to give the customer, if that makes sense.

Interviewer: What set you apart from other candidates?
JCPenney Retail Associate: I believe that I was more eager about the job. I kept calling to check on my application, letting them know that I really wanted the job. And I think that’s a really big part of trying to get a job, to let the human resources people know that you really want the job. If they don’t think you really want the job, then they probably won’t give it to you.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
JCPenney Retail Associate: Be yourself, but also be comfortable in the workplace, because that’s how you get through your workdays easier.

Apply Online: JCPenney Application Online

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