KeyBank Interview Questions & Tips

The KeyBank Hiring process

KeyBank typically conducts preliminary screenings, phone screenings, and in-person interviews as well as background checks and drug screening procedures. Pre-screening includes online assessments and resume review. Next, hiring managers pick candidates to interview.

Phone Interviews

The first stage of the interview process, the phone interview is used to understand an applicant's interests, professional knowledge, and salary expectations. Successful candidates are then selected for in-person interviews held at KeyBank offices or the branch of choice, depending on department of employment. Applicants living far from offices may be given travel arrangements or the opportunity to conduct virtual interviews.

In-person Interviews

Upon initiation of the KeyBank job interview, hiring managers greet the candidates, provide instructions on the process ahead, and answer questions. Interview processes for each department may vary. Typically, applicants partake in anywhere from one to four interviews with department representatives.

Interview Expectations

During the meetings, applicants respond to questions regarding customer satisfaction, teamwork, and accountability. Some positions require applicants to prepare brief presentations. In some instances, applicants may be asked to return for further rounds for interviews. Following the interview process, KeyBank asks candidates to submit to drug tests and background checks that cover employment history, educational qualifications, and references.

Common Questions

Candidates seeking KeyBank customer service jobs typically need to answers questions like:

  • What does customer service mean to you?
  • What was the most difficult part of your last job?
  • How do you handle a customer that is offended after you ask for their identification?
Job seekers applying for finance management positions often need to answers questions, such as:
  • What are the connections between IS, BS, and CF?
  • How do you develop a COI list?
  • What elements of a company should be considered before investing?
KeyBank manager candidates generally answer questions regarding leadership and accountability. Some examples include: "Tell me about your time management and follow up processes.", and "How do you motivate a team member to do something he doesn't want to?"

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