Kentucky Fried Chicken / KFC Manager

KFC Manager Job Description & Interview

Job Description and Duties

What Does a KFC Manager Do?

KFC managers supervise entry-level employees, ensure customer satisfaction, and perform various administrative job duties. Applicants 18 and over may apply online for shift manager, assistant manager, and restaurant manager job titles.

Other Duties and Responsibilities

Primary responsibilities vary by position but generally include setting schedules, hiring and training new employees, answering telephones, and overseeing restaurant protocol. Other specific job duties include delegating work, taking inventory, and placing food orders. Training for KFC managers involves verbal and visual demonstration as well as hands-on instruction.

Salary and Compensation

How Much Do They Get Paid?

Pay scales for KFC managers differ by position. Most managers at KFC earn a salary between $30k and $40k per year. Advancement opportunities exist for lower-level management, and experience gained may result in increased pay.

What Other Benefits Does KFC Offer?

KFC also offers managers and other qualified associates employment benefits packages at many locations. Job benefits may include 401(k) retirement plans, healthcare options, paid time off, insurance coverage, and discounted or free food and drinks.

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Interview Tips From a KFC Manager

Video Transcript

Interviewer: What qualities do you look for in an applicant?

KFC Manager: When I walked up, the first thing I looked for was actually the facial expression. I wanted to see how comfortable they was. Normally your face could tell a lot about a person. I think it was one girl who I had, her face expression at first looked like she was kind of nervous. After I started talking to her, she started smiling a lot. If I could see that you could smile a lot during us talking, I know you will smile a lot talking to a customer. If somebody is kind of slouched back in the seat and… I did have actually one guy like that and I didn’t hire him in, but, so pretty much I guess how you would say it, body movement or…

Interviewer: Body language?

KFC Manager: Yeah, body language. Okay. Yeah.

Interviewer: What kinds of answers do you look for in an interview?

KFC Manager: Honestly, I’m not going to lie. I think I kind of go off of the rule book of what KFC would tell me to do. You know, KFC of course tells you, they give you specific answers you want to hear. I think I been more so cared about the way a person’s personality was, the way they answered the question. Because I know anybody can practice an interview. It’s not hard. You could literally go to Google, look up interview questions and get the answer. But I think it was more so how they expanded on the answer.

KFC Manager: If I asked them like, “Tell me about yourself,” and they say something like, “I’m hard working,” you could have looked up hard working, but can you tell me how you’re a hard worker? Somebody like me, I love to talk. So if I tell you I’m a hard worker, I’m already going to tell you example of what I remember when I was hard working. So I think the more they elaborated on their answers, the better. I didn’t care too much for it for just like straight on the money answers.

Interviewer: Describe the advancement opportunities for someone starting out.

KFC Manager: Well, at KFC is actually fairly easy to become a manager. So with me, when I was in there, I told you since I picked everything up fast-paced, I went from a cashier to I think a team supervisor in about a month. Then three months after that I became manager and then my manager, the GM, she was already supposed to meet getting promoted sometime down the line. So right now, I don’t think she’s even still the GM, she’s somebody else higher up. She was talking to me about trying to take her position, but I think they told her that I needed more experience. So the advancements was coming fairly easy for me. I’m not going to lie, but anybody can do it. If I can do it, anybody can do it. So, but in my case, they came fairly easy.

KFC Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

KFC Manager: Okay, so when I was at KFC, I was a manager and my job title, well that was the job title. But what I did was of course I ran shift. I had to make sure like chicken and stuff was being dropped on time. Pretty much everybody was in their position jumping into places where I needed to. Count inventory, deal with the deposit at the end of the day. And that was pretty much it.

Interviewer: What was the work environment like?

KFC Manager: So we were fast paced because the one I was at, it was this morning right here on 30th and Carnegie and I don’t know if you know, but that is the number one KFC in Northeast Ohio. So that one specifically was always moving. Like that was a very fast paced environment. I think I worked at a 24 hour McDonald’s and I never seen it go more than that KFC. There had been times we had like maybe 13 cars pulled over waiting for chicken. So it’s very fast paced. They tried to keep up as much as possible. From what I understand when I was there. But yeah.

Interviewer: What was your favorite part about working there?

KFC Manager: Yep. I think my favorite part was then me just come in and talk to the workers because of the way they were set up. Once she interviewed me because yeah, she ended up interviewing me and I guess she interviewed me the same day I filled out for the job. I didn’t even know I filled out for this location. It was crazy. When I went in there she told me like the very first thing like don’t think of this job as just a job. We are not just your employee. I mean your coworkers. Like we’re a big family here. Like we really take care of each other. So I think as far as like going there talking to the people. If I had a stressful day at school or something, I know some of these coworkers like come in and make me laugh and things like that. So the workers there got along together fairly well. So we made the job happen. And the more you and your employees get along, the better the job is.

Interviewer: Please describe the application and interview process?

KFC Manager: I went in there. Once I did the interview she pretty much asked me a couple of questions. It wasn’t too many. She asked me maybe about six and a lot of the times, like I said, based off her personality, I was able to sit here and just talk to her. Like I wasn’t nervous during the interview or anything like that. So the interview went by fairly well and a lot of times the question she asked me, we got off the topic of it because of how easy it was to talk to her. So it was fairly easy. After I did the interview, she pretty much let me know already like you have the job, come back with your ID and things like that. Because I ended up leaving it. So she told me to come back the next day, which I did and I think I started like the next following week. So that went by pretty cool.

Interviewer: What questions did the interviewer ask during the job interview?

KFC Manager: Okay, well, simple things like tell me about yourself. Since I was young and I’m a minor, the woman who was in charge, the GM during the time, she was big on like minors. Making sure that they were doing what they had to do. Like as far as … She asked me a lot about my schooling. Once she found out I was a minor. She broke down the rules, where you can only work this amount of time. Like I am going to be asking you. I think this was the only job that ever asked to even see a report card. So she asked things like that. She has like, where did I live, why did I want the job. What did I think I could offer things like that. But that was about it. I told you it was only about six questions. So the interview went fairly quick. So.

Interviewer: How were you notified that you received the job?

KFC Manager: I applied. She called me for the interview. After that, she pretty much already told me like when I started working and she handed me my uniform that same day too.

Interviewer: What set you apart from other candidates?

KFC Manager: When I went in for the job interview, I honestly feel like it was my personality, and I’m not going to say that just because I want to toot my own horn. But I did realize, when I did work there, however I wasn’t necessarily brought up the same way a lot of the other employees was. I told you it was in a bad location and I guess some people consider it the hood or the ghetto or whatever you want to consider it. So she knew I didn’t come from that. Like I live in kind of upper scale neighborhood. I was in school. A lot of people there like she could tell wasn’t , The way she would describe it is she know they’re not the most intelligent, but they’re not stupid. They may have problems doing like simple things, learning how to work through register. Whereas I came in there and everything was more so fast paced with me. So I ended up becoming manager and maybe like three or four months. So I think that kind of sent me aside. She knew, she held me to higher standards because of it. So.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

KFC Manager: Well if you’re not sure that you’re used to like fast paced work, that probably is not the job for you. If you’re not used to dealing with like maybe attitudes because you are working in fast food. So you’re dealing with like customer’s food. KFC is a job that I seen a lot of crazy things happening with customers. Like wanting to like fight about food. So if you’re not able to like deal with situations like that and you don’t know how to be like calm and gather yourself and rethink that probably won’t be the job for you. But if you are looking for fast pace, you want to learn new qualities like gaining social skills when things like that happen. This is, that’s a perfect job for you. Like it’s very fast pace. At mine specifically, that was like actually one of the cleanest fast food spots I ever worked at, and I think that was the last fast food spot I ever worked at. Like it was the cleanest for sure.

KFC Shift Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties?

KFC Shift Manager: Well, I was started off as a regular cashier, and then I moved up to being a shift manager there. I was there for about five years before I, took me about two years to move up. And basically customer service is one, money handling, engaging in employment, make sure the store run, shipment, food handling, properly handling, properly training to the customers… I don’t know where else to go. It’s a lot.

Interviewer: What was the work environment like?

KFC Shift Manager: Oh, well I was there five years. It was like my second home there. I love everybody there. I get along with everybody. It’s really fun. It’s basically a good fun job you ever start off, especially coming out of school or just coming from high school. You can just be a great friend job there. And then they have scholarship program, which actually helped me to go to college, so they financialed that. They got a lot of benefits for employees. They got 401K, they got medical, dental, and basically that’s it.

Interviewer: Please describe the application and interview process.

KFC Shift Manager: Well when I first got there I put an application in. I always act first. I bug a person. I call them every day, see, and to the point, I got an interview. And the interview lasted about 10, 15 minutes. She asked you about a certain type of questions and basically just dress professional, come there, dress nice. She let you know, ask you a question about whether you’re a best player, and how you get along with other people. But, basically basis questions and that’s it.

Interviewer: What set you apart from other candidates?

KFC Shift Manager: My personality. I think my personality just sets, because I think my personality is one of a kind, and I have very high energy.

Interviewer: How were you notified that you received the job?

KFC Shift Manager: Less than a weekend they contacted me on the phone, and come in and get my uniforms, get fitted for my uniform, and I started a week later.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

KFC Shift Manager: Just be yourself, but be professional too at the same time. Come on time, because being to work on time is very, very important. Because a lot of people… Because I have… When I especially be manager, this is one of my pet peeve I like is people are being not on time because it makes the shift different. Because we got like people from first shift leaving, and second shift coming in. So we just trying to get the transition of the shift more smoother for people coming in.

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2 user comments:

  1. Sarah Ruple

    I work at kfc as an assistant manager. On salary, you have to work minimum 50 hours per week. You are eligible to get insurance. A second and third assistant can get halftime for any hours worked over 50. So that’s 4.50 an hour. A general manager or first assistant doesn’t get any money for working over 50 hours. I make $440 base pay a week. So my check is $880 every two weeks. Not including if i put in extra hours. I do NOT make as much as they are claiming on this website. I just wanted to clear this up. Maybe you could make this much, depending on your location. But trust me, managers do not make this much money.

    Reply
  2. nikki gentry

    I have been at kfc for a year now. Started as a cashier within 3 months i was a shift manager for 5 months now I am assistant manager but i’m still making 7.25 an hour. Is this right?

    Reply

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