LensCrafters Interview Questions & Tips

Entry-level Hiring Details

Entry-level applicants typically represent the group most likely to receive on-the-spot interviews upon submitting necessary hiring forms. Jobs available to entry-level candidates may include sales associate and eye-care advisor positions. In most cases, regional and general managers oversee the interview process. Entry-level candidates required to go through formal procedures often sit through a single session, with the entire process lasting only a week, at most. Fairly straightforward, most interviews involved in the hiring process last between 20 and 30 minutes.

Supervisor Positions

Applicants in search of managerial careers often encounter two rounds of face-to-face job interviews with hiring staff. Managerial candidates also spend roughly a week going through proper protocol to gain employment. However, some applicants may spend as much as three weeks completing each round of interviews and any other necessary steps. Managers typically spend a little more time in each interview than potential entry-level employees. Managers also must typically hold academic accreditation for employment consideration as well as experience in the field and the ability to pass drug screenings.

Questions Asked in the Interview

The LensCrafters interview process features standard inquiries into personal and professional backgrounds. Prospective managers may pose interview questions like, "Can you provide a few examples of ways you would work to drive sales?" or "How should a store look to customers as they walk in the door?", which gauge organizational methods and strategies for continued success of the company. Lab technicians and eye care advisors regularly respond to interview questions designed to assess customer service skills. Workers often interact with the general public regularly and need cheerful, helpful, and knowledgeable personalities in order to efficiently fill available roles.

Lab Technician Requirements

To gain employment as a lab technician, workers must submit to drug testing. Additional requirements include previous and related experience in the eye care or healthcare industries and two-year or four-year degrees in similar fields.

Research Your Position and Wear Nice Clothing

LensCrafters promotes professional workplaces. Applicants should attend each interview ready to impress hiring personnel by reviewing the position for hire and wearing office-appropriate clothing. Speaking clearly and demonstrating knowledge of industry trends and products may sway hiring staff into extending an official job offer.

LensCrafters Eyewear Consultant Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
LensCrafters Employee: At Lenscrafters, I’m an apprentice optician and an eyewear consultant. I dispense glasses, and I repair them, as well.

Interviewer: What was the work environment like?
LensCrafters Employee: I really like it. It’s a little bit – it’s kind of relaxed, but at times when it is really busy, it does get a little stressful, because we don’t have that many people working at one time normally. There’s usually only two or three on the floor. We also have people who work in the lab, but there are usually only two or three on the floor working, and so it could get hectic at times. But, I think it’s nice. We have music playing faintly, not too loud or distracting, and there’s a lot of interaction with people.

Interviewer: Please describe a typical day as an employee.
LensCrafters Employee: If there aren’t any customers, I will call. We have special orders that we have to call out and let people know that their glasses are in and available for them. So, I will call and let them know about that. Or if we are busy, then I’ll ask someone who was there first, “Who do I have to help first?” Then, I will go and help them pick out their frames, lenses, all of that, then go through the transaction, basically all day. If there are people who need their glasses repaired or adjusted, then I will go to the back and fix them, return them, and clean them.

Interviewer: How would you describe the application and interview process?
LensCrafters Employee: For the application, you go in and just ask them for an application. It was basically like previous experience, what high school you went to – you have to be at least 18 years to work there – and what degree you’ve gotten – if you’re in college, what are you studying, and if you are willing to take a drug test, which we did have to do. No matter what, every applicant has to take a drug test, so you have to sign that waiver and you have to sign a form that says you’re willing to have a background check.

Interviewer: What set you apart from other candidates?
LensCrafters Employee: During my interview, she asked me at my other job if there was some sort of problem that would have happened, what would I have done, and I think my response… I don’t remember exactly what it was, but my response was really good. I think that may have set me apart because I was willing to put more effort and more work into it. And, also my personality, basically. I’m more outgoing and wasn’t afraid to talk to her, when she was interviewing I wasn’t afraid to tell her a funny story or something that happened at my previous job. I think that may have set me apart.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
LensCrafters Employee: Even getting the application, about to go into the interview, just make sure you have a good personality, you can tell that you’re outgoing and not reserved, and you’re able to talk to people and be social. And basically that’s it, because you don’t need a background in optics. You will learn all that later, but just make sure you have a good personality, an outgoing personality.

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