Lids Sales Associate

Lids Sales Associate Job Description & Interview

Job Description and Duties
One of the biggest names in headwear, retail chain Lids relies heavily on sales associates for success. Due to the smaller size of many Lids stores, sales associates must perform multiple duties. Primarily, Lids sales associates must handle customer needs, such as assisting in sales, ordering a particular item, handling cash transactions, and keeping the store and sales floor in good shape. Every Lids store also houses an embroidery machine, allowing customers to create custom hat designs. Managers or shift supervisors train new employees to use the machine safely and effectively. Lids workers must handle large crowds of customers, especially during holiday rushes. In general, Lids sales associates must simply love hats.

Salary and Compensation
Sales associates with Lids earn a rather competitive hourly wage compared to workers at similar retail establishments. Entry-level sales associates usually start a little over minimum wage, while experienced retail employees start out with even higher salary rates. Offering more than just excellent pay, Lids provides employees with several work benefits. Basic job perks come in the way of employee discounts and paid time off on behalf of the company. Advanced employment benefits with Lids, usually reserved for senior members like managers and other full-time associates, consist of comprehensive health and wellness plans, including health, vision, and dental coverage and 401(k) retirement plans.

Lids Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Lids Sales Associate: At Lids, I was a sales associate. Primary duties is really… Lids is a lot smaller working environment, so primary duties is really just stocking hats and making sure the most recent hats were set up in a certain type of way as opposed to the other hats that would be going on sale and things like that, and just trying to sell hats to people.

Interviewer: What was the work environment like?
Lids Sales Associate: The work environment was real chill. It was kind of small. You’re not really trying to help people find what they want, because people really already kind of have ideas, so it’s kind of just guiding them and helping them find exactly what they want.

Interviewer: What was your favorite part about working there?
Lids Sales Associate: My favorite part about working there is probably embroidering, because I couldn’t really write with embroidery when I first started there. So it was real fun helping people choose letters and getting them on there.

Interviewer: Please describe a typical day as an employee.
Lids Sales Associate: Typical day… you come in – I know with Lids there was a lot of checking in and a lot with the inventory and the hats, because it’s all there was were hats. A lot of checking inventory and other than that just trying to sell hats, and a lot of embroidering, because when that first came out, that was really popular. That was something that we did a lot.

Interviewer: How would you describe the application and interview process?
Lids Sales Associate: The Lids process was online, as well. And I filled out a paper application too, because they had paper applications available. Really the interview process – I wasn’t as persistent with Lids, because it was already in the same mall. I already worked in the mall. I don’t know if I was a familiar face or I gave off a good vibe, but I just luckily got the job. I just put in my cover letter, my resume, just to show I had good credentials. I had a history of being a good sales representative.

Interviewer: What questions did the interviewer ask during the job interview?
Lids Sales Associate: A few questions actually had to do with how often I shop there. That was something interesting that I remember, specifically. Other questions were asking about how well I am with people, like how good I work with people. Other questions would just get on my knowledge about the hats, my fondness of hats.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Lids Sales Associate: Be very, very persistent in joining the job, because I know a lot of people apply for Lids. That’s a very popular job, so I was actually really fortunate to get the job. Just make sure that they know you’re the best candidate to get the job. Really show that you’re good at sales, because it’s one thing to sell shoes – because everybody needs shoes – but hats are more accessories. So you’ve really got to sell yourself to show that you can sell the hats.

Lids Sales Associate Interview Video 2

Video Transcript

Interviewer: Please describe your job title and primary duties.
Lids Sales Associate: My job title was a sales associate. My duties was to sell people hats, embroidery, which is stitching on a hat, and the cashier.

Interviewer: How would you describe the application and interview process?
Lids Sales Associate: Well, I filled out a paper app, took it in. I was dressed up business casual, khakis, shirt buttoned up. Then, I told them I was looking for a job, told them I was in school, and if any help is needed, can they contact me. After that, they contacted me, I believe, a week later and set up an interview with me and forwarded it to the interview.

Interviewer: What questions did the interviewer ask during the job interview?
Lids Sales Associate: They asked me a lot of leadership questions, a lot of scenario questions like, “If a customer did this, how would I react to that?” They asked me, am I a quick learner. They asked me, am I friendly or am I a mean person, how would I handle a situation if I had a bad day at school or work or another job or anything. They asked me how would I react if the day wasn’t going too good.

Interviewer: What set you apart from other candidates?
Lids Sales Associate: Me, dressing up for the interview, the responses that I gave them and me, looking them in the eye while I was talking to them I believe. Because when I started the job, he was saying that a lot of people was like moving their heads, looking down, a lot of stuff like that, little silly stuff that they pick up on when you talk to them.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Lids Sales Associate: I would tell them go in there comfortable believing that you can get the job. Dress up, of course. Don’t be shy because working at Lids, you have to be social, you have to talk, you have to be friendly and know how to count, basically, pretty much.

Apply Online: Lids Application Online

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