Lowe’s Sales Associate Job Description & Interview
Job Description and Duties
A Lowe’s sales associate stocks shelves, maintains the sales floor, and assists store patrons with exceptional customer service. As a major hardware store chain, Lowe’s needs associates for a number of different departments, such as paint, carpet, gardening, lighting, and many other departments. Sometimes, and depending on the location, a sales associate with Lowe’s must perform other duties for the store, such as cashier and warehouse work.
Salary and Compensation
Most Lowe’s sales associates work part-time, or three to four six-hour shifts per week. However, full-time Lowe’s sales associate positions do exist. For many entry-level sales associates, the starting pay at Lowe’s is around $11.00 an hour. More experienced workers can make upwards of $12.00 per hour. Available job benefits from Lowe’s include paid vacation time, medical coverage, and 401(k) retirement plans. Many work benefits with Lowe’s depend on employee status.
Lowe’s Customer Service Clerk Interview Video
Interviewer: Please describe your job title and primary duties.
Lowe’s Customer Service Clerk: At Lowe’s, my title is customer service clerk – working with customers, help them solve home improvement problems, and of course stocking shelves.
Interviewer: What was the work environment like?
Lowe’s Customer Service Clerk: Weekends were busy. During the week you had the after-hours pieces and parts. Very hectic, one problem to the next, but time went real fast.
Interviewer: Please describe a typical day as an employee.
Lowe’s Customer Service Clerk: We would come in, make sure the stock is where it’s supposed to be, be ready for the customers to come in, help them identify what problems, what parts they need. Pretty much routine.
Interviewer: How would you describe the application and interview process?
Lowe’s Customer Service Clerk: I went in. I walked in having had hardware experience and repair and maintenance experience. I walked in, actually, as a part-time worker. The interview process, of course, was focused on what experience I had, how I interacted with people, would I be able to help solve problems. After that, a follow-up, I think, in a couple of weeks, and the hiring.
Interviewer: What questions did the interviewer ask during the job interview?
Lowe’s Customer Service Clerk: They just asked how I… my interaction with other people, communication skills. Again, kind of routine.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Lowe’s Customer Service Clerk: To know where you’re… what department you are going to be in. To realize what is expected of you, so that you can offer what your experience has to the customer.
Interviewer: Did you earn any benefits or other job perks?
Lowe’s Customer Service Clerk: The second follow-up interview is more detailed. Even the application process, it read as you’re applying what they were to offer the potential hire. I knew about them, but it wasn’t really discussed until the second time I was called in. After a probationary period they had, I believe, dental, vision, extra and additional to their basic medical plan. And yet as a part-timer, I didn’t choose to sign up for it.
Apply Online: Lowe's Application Online