Macy’s Manager

Macy’s Manager Job Description & Interview

Job Description and Duties

What Does a Macy’s Manager Do?

Managers at Macy’s perform a multitude of work duties. One of the primary job duties of a Macy’s store manager involves managing employees. Key labor management job duties include interviewing, hiring, and training new associates, creating work schedules, and coaching associates.

Other Daily Duties

Macy’s managers also perform extensive store operations duties. Primary administrative duties Macy’s managers perform include monitoring sales numbers and filing paperwork. Managers at Macy’s may also assist customers on the sales floor. A Macy’s manager must ensure associates follow all safety and loss prevention guidelines as outlined as by the corporate offices.

Salary and Compensation

How Much Do They Get Paid?

Macy’s offers a wide salary range for managers. The average salary for a manager at Macy’s falls between $30k and $65k a year. Exact pay depends on the specific title and location. Managers may also receive commissions on sales. Qualified managers receive work benefits, such as paid time off, 401(k) retirement plans, healthcare coverage, and basic life insurance.


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Macy’s Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

Macy’s Manager: Macy’s when I first started off I started off as an on the floor, pretty much folding and hanging up clothes. We call that pretty much inventory. Then from there I went to cashier and then eventually went to management. I was a floor manager for about two and a half years. The floor manager has a specific area such as, let’s say, shoes. They have to keep inventory of what shoes are needed. One of our biggest shoes were Johnston & Murray’s and also we carry Stacy Adam’s too. That was the first year we carried them. In addition to that they also have to keep up with the quota, what they’re needed color wise, scheme wise, also seasonal too. Basically the dress shoe part is more towards the summer, towards the end of the year and also like the beginning of the year like Easter and stuff like that. Also, they were popular with prom, homecomings, graduations, events also to that effect too. They also specialized in not only selling shoes but socks. Certain undergarments, for example bands and things like that too.

Interviewer: What was the work environment like?

Macy’s Manager: Work environment is friendly. It’s not high pressure as people think it is. Basically we let the customer come to us for the most part. We ask them if they need anything and if they don’t we let them browse and shop. We don’t hover over them. That was one of the biggest things right there. Environment was very nice, very friendly, easy to get along with, people were friendly, management was friendly too in that particular time.

Interviewer: What was your favorite part about working there?

Macy’s Manager: Incentives. I worked, like I said, in the shoe department so if we sold over a certain amount of shoes within a quarter we got bonuses. That was my favorite part of it. Basically you’re just like that shoe salesman trying to fit that specific shoe towards that customer type.

Interviewer: Please describe the application and interview process.

Macy’s Manager: You do it online. They’ll call you. For the most part they’ll ask you what store you’re interested in working in. You go to the store for the interview. You walk towards the back of the store. Usually there’s an HR desk there. They take your application that you filled online, they basically give you a general description of your application and what you’re applying for. They explain to you what the job is. They also explain to you do you have any relevance or have you had any experience in that field and, if so, you explain to them what that is. If you do, that’s based on your incentives of whether or not you get paid higher wages than what they are. Also, they go through the background check too at that particular point in time. So it’s very important that you mark in the box whether or not you have any priors or anything like that because if you are hired your background check is right on the spot.

Interviewer: What questions did the interviewer ask during the job interviewer?

Macy’s Manager: Basically the most important question they ask you is are you people friendly? How are you with customer service? Because anytime you work in any retail it’s customer service. You know, you have to be direct, you have to be informative. If you don’t know an answer see if you can find someone that’s there that can help you to answer that question.

Interviewer: How were you notified that you received the job?

Macy’s Manager: When I was hired I got hired on the spot.

Interviewer: What set you apart from other candidates?

Macy’s Manager: I’m a friendly person. Always am caught up on the latest trend. I like to be informative not just towards other people but myself also so that’s what sets me apart. And I’m also interested in what’s new too.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

Macy’s Manager: Do what you love. Do what you love. If you’re looking for employment, if you’re looking for a first time job retail is not a bad option. Retail is one of the easiest jobs that you can get in easily. You’ll set yourself apart because you’ll be able to experience different realms of how you can kind of go and move through your career. It’s a good career move.

Macy’s Department Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Macy’s Department Manager: I was a manager at Macy’s, and I worked for Estee Lauder and Clinique. And although those are different companies, I actually was an employee at Macy’s, and so I was responsible for selling makeup and fragrance.

Interviewer: What was the work environment like?
Macy’s Department Manager: It was a retail sales work environment: you had sales goals and you had to have customer service, things like that.

Interviewer: What was your favorite part about working there?
Macy’s Department Manager: My favorite part was discounts and free stuff.

Interviewer: Did you earn any benefits or other job perks?
Macy’s Department Manager: Yeah, we worked on a base salary, plus we also got commission for everything that we sold. We had a 401(k), we had health benefits, so it was pretty good.

Interviewer: Please describe a typical day as an employee.
Macy’s Department Manager: Typical day, you start out in the morning and you have a rally. The store manager starts out and tells you what your goals are for the day. They may be having a special event in your department, or maybe not… maybe they’re having a special event in shoes, and so you may have to help out in shoes – if you see there’s a line or people wandering around looking for the shoe sale. We had a pep rally in the morning. You always had to wear your uniform, in my department; you had your name tag. They always encouraged you to ask people to open an account when they paid with cash and things like that.

Interviewer: How would you describe the application and interview process?
Macy’s Department Manager: The application was, I believe, online. The interview process… you had to take a drug screening, you had to come in for two interviews with your department head and then the store manager. You had to discuss your experience, pay, things like that, when you’re available to work.

Interviewer: What should an applicant wear to the job interview?
Macy’s Department Manager: I think you should always dress professional. For a woman, skirt not shorter than your knee, or pants. Always wear a jacket, a blouse that does not show cleavage. I would not advise too much jewelry, too much makeup, too big of hair. Just be conservative, nothing over the top. Turn off your cell phone, definitely. Don’t chew gum. That’s about it. Be friendly and just be honest.

Interviewer: What questions did the interviewer ask during the job interview?
Macy’s Department Manager: They asked me what was my managerial experience, what was my customer service experience. Sometimes, they would have a situational question, like “What would you do in a situation like this?” Different things like that, but basically, what was my experience, what was I bringing to the job.

Interviewer: What set you apart from other candidates?
Macy’s Department Manager: I think I was very motivated to work there, I was excited, I was a previous Macy’s customer, I was already familiar with Macy’s, I was a credit card holder for years and years and years. I was a customer of the brand, Estee Lauder and Clinique, and I think just being friendly, being personable, and not lying. Don’t lie.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Macy’s Department Manager: Be flexible, definitely be people-oriented – you’re working with the public. Understand how to handle money and the precautions that go along with handling money, and just be professional.

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