Macy’s Manager Job Description & Interview
Job Description and Duties
Managers at Macy’s perform a multitude of work duties. One of the primary job duties of a Macy’s store manager involves managing employees. Key labor management job duties include interviewing, hiring, and training new associates, creating work schedules, and coaching associates. Macy’s managers also perform extensive store operations duties. Primary administrative duties Macy’s managers perform include monitoring sales numbers and filing paperwork. Managers at Macy’s may also assist customers on the sales floor. A Macy’s manager must ensure associates follow all safety and loss prevention guidelines as outlined as by the corporate offices.
Salary and Compensation
Macy’s offers a wide salary range for managers. The average salary for a manager at Macy’s falls between $30k and $65k a year. Exact pay depends on the specific title and location. Managers may also receive commissions on sales. Qualified managers receive work benefits, such as paid time off, 401(k) retirement plans, healthcare coverage, and basic life insurance.
Macy’s Department Manager Interview Video
Interviewer: Please describe your job title and primary duties.
Macy’s Department Manager: I was a manager at Macy’s, and I worked for Estee Lauder and Clinique. And although those are different companies, I actually was an employee at Macy’s, and so I was responsible for selling makeup and fragrance.
Interviewer: What was the work environment like?
Macy’s Department Manager: It was a retail sales work environment: you had sales goals and you had to have customer service, things like that.
Interviewer: What was your favorite part about working there?
Macy’s Department Manager: My favorite part was discounts and free stuff.
Interviewer: Did you earn any benefits or other job perks?
Macy’s Department Manager: Yeah, we worked on a base salary, plus we also got commission for everything that we sold. We had a 401(k), we had health benefits, so it was pretty good.
Interviewer: Please describe a typical day as an employee.
Macy’s Department Manager: Typical day, you start out in the morning and you have a rally. The store manager starts out and tells you what your goals are for the day. They may be having a special event in your department, or maybe not… maybe they’re having a special event in shoes, and so you may have to help out in shoes – if you see there’s a line or people wandering around looking for the shoe sale. We had a pep rally in the morning. You always had to wear your uniform, in my department; you had your name tag. They always encouraged you to ask people to open an account when they paid with cash and things like that.
Interviewer: How would you describe the application and interview process?
Macy’s Department Manager: The application was, I believe, online. The interview process… you had to take a drug screening, you had to come in for two interviews with your department head and then the store manager. You had to discuss your experience, pay, things like that, when you’re available to work.
Interviewer: What should an applicant wear to the job interview?
Macy’s Department Manager: I think you should always dress professional. For a woman, skirt not shorter than your knee, or pants. Always wear a jacket, a blouse that does not show cleavage. I would not advise too much jewelry, too much makeup, too big of hair. Just be conservative, nothing over the top. Turn off your cell phone, definitely. Don’t chew gum. That’s about it. Be friendly and just be honest.
Interviewer: What questions did the interviewer ask during the job interview?
Macy’s Department Manager: They asked me what was my managerial experience, what was my customer service experience. Sometimes, they would have a situational question, like “What would you do in a situation like this?” Different things like that, but basically, what was my experience, what was I bringing to the job.
Interviewer: What set you apart from other candidates?
Macy’s Department Manager: I think I was very motivated to work there, I was excited, I was a previous Macy’s customer, I was already familiar with Macy’s, I was a credit card holder for years and years and years. I was a customer of the brand, Estee Lauder and Clinique, and I think just being friendly, being personable, and not lying. Don’t lie.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Macy’s Department Manager: Be flexible, definitely be people-oriented – you’re working with the public. Understand how to handle money and the precautions that go along with handling money, and just be professional.
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