Marriott Interview Questions & Tips

Hiring process information for an interview at Marriott

Applying for Marriott Jobs

Marriott ranks as one of the most prominent hotel companies in the United States. The international hospitality company boasts just over 500 locations. In order to gain employment with Marriott, workers must either submit contact and hiring information to desired locations, online via the company website, or attend job fairs in which the company hosts onsite job interviews. The avenue most commonly taken by candidates involves submitting hiring materials online.

Entry-level Interview Procedures

Entry-level workers often take part in initial phone interviews followed by face-to-face meetings. Marriott hiring managers generally ask numerous interview questions during the in-person employment sessions. Applicants should arrive to interviews ready to spend anywhere from 30 minutes to an hour speaking with attending representatives.

Management Positions

The Marriott interview process for managerial candidates often takes multiple months to complete, with a great deal of downtime in-between interviews for deliberation purposes. Marriott usually puts candidates through two or three interviews, at least. Many of the job interviews feature panel formats along with one-to-one formats. A good deal of the interview questions posed to aspiring managerial workers requires STAR method responses, or Situation, Task, Action, Result. Applicants are given certain situations and must then state how to approach the event, what actions to take, and possible results of each action proposed.

Ideal Applicant Characteristics

Applicants looking for work at Marriott must demonstrate and embody solid customer service skills, with special attention to hospitality, attentiveness, and general discretion. Due to the setting of most jobs, conflict resolution may play as an important part of gaining employment as ability to work in a friendly and expedited manner.

Interview Behavior

During the Marriott hiring process, workers should attend each interview session with a positive attitude and dressed in respectable and appropriate attire. Setting a professional tone early and maintaining an engaging demeanor may set applicants apart from other workers.

Process Takes 2-3 Weeks

From the initial phone interview to final employment offers, Marriott job seekers spend about two or three weeks vying for available positions. Rolling demand for workers based on turnover typically controls the flow of the interview process at hotels. Workers should remain patient and wait to hear back from hiring personnel between each interview and following the final session. If several weeks pass with no word from Marriott, applicants should then contact a representative to check on hiring status.

Marriott Banquet Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Marriott Employee: I am in banquets for the Courtyard. My primary duties would be when they had big parties, weddings… the last one I did was a soccer event, and there were over 200 people that rented the party room. We set all of the tables before the party arrived and made sure their drinks were full when they were there, cleared plates. We didn’t really serve them. It was like a buffet style, so they got their own food. But in some events sometimes you will serve, from the right, and take the food from the left when they’re done.

Interviewer: What was the work environment like?
Marriott Employee: It was very nice, very casual. People are very down to earth, but it’s fast-paced. It’s busy. You have to like the environment and kind of thrive for that. For four hours straight, you’re just work, work, and work. Then, once they’re all gone, you get to relax and cleanup.

Interviewer: Please describe a typical day as an employee.
Marriott Employee: Busy. Busy, demanding because you have to do what your duties are. You can’t just be like, “Well, I need to go do this. I need to make a phone call.” You’re required for four hours, or however long. Once the people get their food, you can kind of relax for a little bit, but until that point, you’re pretty much on high demand.

Interviewer: How would you describe the application and interview process?
Marriott Employee: The application is just your standard application you fill out for any kind of job. The interview process… she kind of seeked me out. She called me, and I did one banquet as a one-time thing, and she said, “We want to put you on when people call off or we don’t have anybody. We want to call you. We like the way you work.” She pursued me, I would say. I said, “Okay, what do you want me to do?”, and I came in, filled out all the papers. She was supposed to meet me there, but her supervisor was there instead. I filled out all the paperwork, and that was basically it. They wanted me. It wasn’t like I didn’t want the job, it was just the way they were after me.

Interviewer: What questions did the interviewer ask during the job interview?
Marriott Employee: Well, the night I did it, it was kind of a trial thing. They wanted to see if I had any experience in the restaurant or waitressing-type business. Or banquets, preferably banquets. I had waitressed for nine years, so I had been around food. Things like that, like experience I had. My availability, things like that.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Marriott Employee: In the banquets department, I would suggest… there’s a lot of people coming in saying, “I need these many hours.” I think you should just put your foot in the door, and you should tell them, “Look, just try me out for a night, and if I don’t seem to be what you’re looking for, you can let me go.” When you do work, be good. Be really good. Do your job; do it well. That’s just my whole work ethic. You do things you’re not asked to do. That makes a good impression.

Marriott Hotels Cook Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Marriott Hotels Cook: My job title was cook. Primary duties were prepping, making prep lists, cleaning up, making sure the equipment was operational, getting ready for days, knowing the business, knowing how to prep for different days, slower versus faster days, naturally what’s faster, what’s slower. My primary job was to cook food.

Interviewer: How would you describe the application and interview process?
Marriott Hotels Cook: The application process started on the Internet. Some places have actually I think, almost eliminated the paper application. I think that Marriot is kind of leading the way on that of being green. That’s a big thing that they do. I went on the Internet looking at like H-Careers or Career-Builder, and they’ll have something from Marriott, “Let’s call them,” what have you. Then you would apply, pasting your resume or recreating it on their website, and then sending your application forward. You have a questionnaire you fill out after you finish doing the application. I think it’s kind of like a profiler. I guess if you give the correct responses, you’ll get a call. If you don’t give the correct responses or get the right answer so to speak, then you won’t get a call. I was fortunate enough to fill out applications and fill out that application and be able to get a call back. I got a call back, went in to do an interview. Went to H … Got dressed, my suit, shaved, everything, go in, talked to HR, they get the manager that I’m supposed to talk to. I go and talk to the manager telling him what I’ve done, what I’m doing, and I plan on doing, where I see myself in the next few years, what my background is, where I came from, and all of those things. Then usually he has me come … Well, that day he had me come back for a cooking demonstration. A demonstration of the skills that I have, which was like about a week later. I go in and he says, “I want a small dice, large dice, Chiffonade, and then I want you to cook something for me.” “You can pretty much walk around, look at what we have and then just give me whatever you’re going to cook, a little list of whatever you’re going to cook.” I was demonstrating the knife skills, and half way through he is like, “Okay stop,” because you can pretty much tell if somebody knows what they’re doing or not. He’s like, “Okay, you don’t need to do that. Just cook me a starch, a vegetable … An appetizer, a salad, a starch, a vegetable, and excuse me … Meat, protein and vegetables all on like a plate up,” and that’s it. I made a salad, I cooked some chicken and some rice and some vegetables, and got the job.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Marriott Hotels Cook: When they apply for a job, be more open to new experiences. Don’t go in looking for any specific things, like if you’re just coming out of school, don’t look for things to be like a school house. Look forward to learning a lot from the Marriot because they do have a lot to offer people, and you will gain a wealth of knowledge working for that organization. Just always keep trying to move forward. That would be my advice.

More Marriott Interview Videos:

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2 thoughts on “Marriott Interview Questions & Tips

  1. carlos manuel mota then

    I got-it, experience in different company in new york to work, housekeeper.

    Reply
  2. anonymous

    1. Bring an extra copy of your resume and references just in case.

    2. You do not need high school or college degrees to do most jobs.

    3. They ask a lot of questions like “give me an example when…” or “tell me about a time when you….”. They want to know your strengths and weaknesses and specific details of how you handled certain situations.

    4. Dress professional. No matter what position you are applying for.

    5. Marriott has set fixed wages that are non negotiable. However, they are slightly higher than the average wages for the specific job. And they give a raise after 90 days. You will then get a raise every 6 months after that.

    6. Yes Marriott does drug test. They will send you to an outside lab to have the urinalysis done.

    7. 2nd interview will be offered within a day or two. Usually they’ll call you later that day to schedule the 2nd interview.

    8. Marriott offers great benefits and very fair wages. They also do many special events throughout the year for employees usually consisting of cash, expensive gifts, games, bbqs, etc etc. The larger hotels offer free meals to employees daily. There is a great discount on hotel rooms that is not just for employees but for their friends and family too.

    Reply

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