Marshalls Interview Questions & Tips

Hiring process information for an interview at Marshalls

How to Get a Job at Marshalls

A leading retailer of fashionable apparel at discount prices, Marshalls needs to hire passionate, customer-focused individuals to fill store jobs. The interview process serves as an important step in hiring. Normally brief, interviews usually last between 15 and 20 minutes. Typically, applicants sit down in face-to-face interviews with hiring managers and talk about topics such as work history, education, and availability.

Basic Interview Questions

For an entry-level job, an applicant usually goes through a single interview with a hiring manager. Conveniently for the applicant, the company keeps the process informal yet professional. At the onset of interviews, applicants need to answer basic questions, like: "Where do you see yourself in five years?", "What makes you qualified for this job?", and "Why Marshalls?"

Behavioral Questions

To understand how candidates will act on the job, Marshalls also asks a number of behavioral questions, such as: "What was a time you had to solve a challenging problem?", "What is your idea of working with a sense of urgency?", and "How would you handle an upset customer?"

The Managerial Interview Process

Management job hopefuls participate in multiple rounds of interviews. Generally, managerial candidates sit down in private, face-to-face interviews with Marshalls district secretaries, district managers, or general managers. The number of interviews and the specific interviewers depend on the job title applied for. In a standard managerial interview, hiring personnel look for relevant experience and accomplishments. Some questions managers may need to address include: "What was your biggest mistake?" and "What was the toughest situation you had to handle?"

Preparation Tactics

To excel in the Marshalls interview process, applicants need to come fully prepared and ready to impress hiring staff. Being prepared includes dressing smartly and bringing a resume to the interview. For additional preparation, candidates should research the company and learn about the company values and operations.

Display Fashion Sense

Because Marshalls remains a fashion-focused department store retailer, job hopefuls may also show some fashion sense by including some personal style. Applicants should wear professional attire to the interview.

Display Personable Behavior

During the Marshalls interview, candidates should demonstrate customer service skills and interest in fashion. When answering questions, Marshalls applicants should showcase abilities by referring to relevant past work experiences. Additionally, workers should exhibit personable natures and interpersonal skills by speaking intelligibly and showing confident posture.

Marshalls Cashier Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Marshalls Employee: My Job title was the cashier and also storage, where I had to hang up clothes. I don’t know if there’s a better word for that, but I just hung up clothes, and I did mainly checkout. So, I was the checkout girl. After some stuff is piled up, I’ll occasionally take it back. Other than that, all I really did was checkout.

Interviewer: What was your favorite part about working there?
Marshalls Employee: The hours. I had really good hours. Also, I was able to manipulate my own schedule really well to work around my schooling.

Interviewer: Please describe a typical day as an employee.
Marshalls Employee: Come in, clock in. First, I’ll start in the fitting rooms. I’ll take the items, give them a sticker, and they’ll put them on their items. Come back, I’ll have to check them again because at this time, people were stealing a lot. So, just make sure we bring back the correct items, then I’ll send them to the front. Then, I’ll move up to the front after lunch and work the rest of the day.

Interviewer: How would you describe the application and interview process?
Marshalls Employee: The application was okay. The interview process was pretty long. First time, I came in, filled out the application, shook hands with the manager. “I’ll call you.” Five days later, they called back, and then I went ahead for another interview, talked to the assistant manager, came back and talked to the head manager. Then, from there on, he called me five more days later. Then, I came in for initial work.

Interviewer: What questions did the interviewer ask during the job interview?
Marshalls Employee: “Am I a team player?”, my timeliness, my available hours to work, and mainly how I will work with other people in different situations. That was pretty much it.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Marshalls Employee: Marshalls is a pretty good store. I will say connections. I know that’s bad to say, but find somebody who works there because the process, the application, and them getting back to you is not very good. So, if you know somebody there that can really push you forward in that step, saying well, here’s a friend or family member.

Marshalls Retail Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Marshalls Sales Associate: I worked in the retail department. My job was to just put away clothes, work in the dressing room, make sure everything was straight and there was not tags on the floor, stuff that people can trip on, just help people find things that they’re looking for.

Interviewer: What was your favorite part about working there?
Marshalls Sales Associate: Probably that I’d get to see the clothes before everyone else, and you get a discount.

Interviewer: How would you describe the application and interview process?
Marshalls Sales Associate: I learned about it online. I filled out an application, went in, took it in. I actually called them back a few times, and I think that’s what made me stand out. They gave me an interview. The interview was just a typical interview: “Why should you get this job? What can you bring to the table? What are your good qualities?” Stuff like that.

Interviewer: What set you apart from other candidates?
Marshalls Sales Associate: I think just the fact that I let them know that I was interested by calling them and checking up on my application and showing up on time for my interview and being prepared for it.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Marshalls Sales Associate: I would tell them that they definitely should be pretty serious about their job. They take everything pretty serious. Be on time. One minute late is not acceptable. Make sure you’re dressed properly, and just come prepared, too.

Retail doesn’t seem like it, but it’s a pretty hard job. It’s the long hours and standing on your feet and dealing with people all day.

More Marshalls Interview Videos:

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17 thoughts on “Marshalls Interview Questions & Tips

  1. kayla

    what do i say about my weaknesses?

    Reply
  2. mlv

    what question will they be asking?

    Reply
  3. Olivia

    How do I dress for the interview???

    Reply
  4. lucy

    What should someone wear?

    What education level (high school or college) is required to work in marshalls?

    Reply
  5. Tia

    You should always dress professionally when going on an interview. For the guys a suit and tie and polished shoes. For the women a business suit if it is a blazer with blouse skirt or pants and again polished shoes. Carry a portfolio with extra copies of your resume and references. Please keep your appearance neat and tidy which means combed hair, clean nails, breath. Your weakness is something that you have found a way to overcome and turn it into a strength.

    Reply
  6. NUKINN BEAUPLAN

    someone should wear comfortable’s and convenient’s clothes whatever their sex.
    To work in marshalls you must have at least high diploma or equivalent.

    Reply
  7. Erica.

    I actually called in today too check the status of my application that I submitted a week ago, & I spoke with the manager. She was very talkative which was good for me. We had a lot in common. She just basically asked me Why I chose Marshalls & about my previous job. Mainly just the basics. I got the job. !! 🙂

    Reply
  8. Robin

    Is there some kind of mental test u have to take in order to work for Marshalls?
    I’m asking because some years back, I took this test & failed.. As a result, I was not considered for employment…

    Reply
  9. nie

    do we still need to bring resume at interview?

    Reply
  10. Brianna Talley

    Hello. I turned in an application about 5 days ago, but I haven’t heard back from the manager. I really would love working at Marshalls to help out my family. Please give me a call. Thank you.

    Reply
  11. Lily

    I had an interview today and got the job! You don’t need to dress in a suit lol I wore black jeans and a sweater with boots and the hiring manager (once she hired me) said what you’re wearing is perfect for everyday, that is how we dress here. Also you don’t need a high school diploma to work there as I am still in high school. The interview questions are pretty basic… Describe a time when customer service was bad… What does customer service mean to you…What does team work mean to you…Describe what you would do in a situation if you had a disagreement with someone…etc. I’m sure you get the point lol

    Reply
  12. Alicia

    When they ask why do you want to work at Marshall’s, what answer should you give?

    Reply
  13. Elle

    Are visible tattoos and piercings an issue for getting the job?

    Reply
  14. tara

    i have an interview today, im nervous and scared. im dressed with a blazer and i do not have a resume anybody thats ever been hired at marshalls can yall please give me some words of advice please

    Reply
  15. britney

    does marshalls drug test?

    Reply
  16. Ashley

    Do they care if you dye your hair or parts of your hair an unnatural color, like blue or teal?

    Reply
  17. Amina

    You don’t have to wear a suit and tie. I wore jeans and boots with a nice shirt. But try not to wear blue jeans not really professional. Just be yourself that’s the best you can do. Make sure your hair is nice, you smell good and make sure your breath is on point not stinking lol. I went in for an interview on Wednesday then had an interview with the head boss on Thursday and today she called me back today an I got the job ! ! This job didn’t drug test me yet , I have orientation next week. I didn’t have a resume and I still got hired ! . Like I said just be yourself and don’t be nervous the worst they can say is you didn’t get the job and there are always more places to find a job ! I wish whoever reads this and has an interview the best of luck ! !

    Reply

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