McDonalds Crew Member

McDonalds Crew Member Job Description & Interview

What Is a Crew Member at McDonald’s?

Crew member is a catch-all term for those working hourly McDonald’s positions. Patrons interact with these workers from the moment they enter the restaurant. As such, crew team members at McDonald’s are responsible for providing a positive customer service experience while maintaining a friendly disposition and a can-do attitude.

What Does a Crew Member Do at McDonald’s

The McDonald’s job description for crew members includes three separate tasks. A McDonald’s crew member’s duties involve providing customer service, preparing food, and practicing proper cleanliness and hygiene. Whether behind the counter or in the dining room, these employees must provide quick and accurate service while answering questions and meeting each customer’s needs.

How Much Does a McDonald’s Crew Member Get Paid?

McDonald’s crew member pay differs at each location, but many franchises pay these employees about $10.00 an hour. Other McDonald’s locations may offer $13.00 to $15.00 per hour to more experienced workers. Team members who show initiative and excel at this entry-level job may receive raises, additional employee benefits, or even promotions to Restaurant Manager.

Tips for Applying

McDonald’s makes it easy for job seekers to apply for a position. Hopefuls can either ask for a paper application at their local McDonald’s or create an account on the McDonald’s website and fill out a job form online. Those who choose to apply online can also submit a copy of their resumes and provide any background or job history information that could help them get the job.

Application Status

Once an aspiring McDonald’s crew member applies for a job, it could take anywhere from a few days to a couple of weeks to hear back from the company. Candidates can contact their local restaurant and ask for an update on their application. After receiving a callback, hopeful will need to have a successful in-person interview and an employee orientation before beginning their first shift.

Does McDonald’s Have Benefits?

Employees can enjoy a range of benefits at McDonald’s, including flexible scheduling, comprehensive training, and free meals while on shift. McDonald’s also offers holiday bonuses, healthcare insurance, and tuition assistance. However, some of these benefits may only be available for full-time employees or managers.

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McDonalds Grill Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

McDonald’s Grill Member: Well, I am a grill member. I open grill, so I have to be in work at like 4:00 in the morning on Saturdays and Sundays. I typically work the weekends, weekdays too over the summer. Typical job duties with opening, I go in, I have to take all the stock, put it into freezers, make sure that the meat is at a proper temperature, make sure that it’s safe to consume, everything for the table, which is where you would prepare the sandwiches is out and ready to go by the time the store opens, food’s ready to be made into sandwiches. Yeah. What else? Also, some heavy lifting, not heavy, but 50 pounds or lighter.

Interviewer: What was the work environment like?

McDonald’s Grill Member: Work environment is very relaxed, in my opinion. I work at a small store, so usually you see the same people coming through every day. But it does get stressful at times, like most jobs involving food service. There are high levels of people coming in and low levels, it varies between day to day. Like I said, very relaxed, positive environment. Managers, coworkers, they’re all very friendly. Overall, I love the work environment and that’s what’s keeping me there.

Interviewer: What was your favorite part about working there?

McDonald’s Grill Member: My favorite part would have to be honestly the coworkers. I think the coworkers make the job in a lot of scenarios. If you don’t like your coworkers, you’re probably not in the right place. I feel like I get along with everyone well, everyone gets along with me well, in my opinion.

Interviewer: Please describe the application and interview process.

McDonald’s Grill Member: For the application, I ended up going online. I found the application on, I think it was Indeed and I filled out the application. In about two to three days, I didn’t get called back, so I called them instead. The next day I had an interview and I went to the interview. After the interview, I had to go to orientation, which took three weeks to get into because the nearest orientation wasn’t right then, so that was a little difficult. But overall very day-to-day application process. The application just asked things like how I would react in certain situations, make sure that I was prepared for something like retail.

Interviewer: What questions did the interviewer ask during the job interview?

McDonald’s Grill Member: Again, they asked what I would do in certain scenarios, like if a customer came in and was upset. At the time I didn’t know what position that I would be doing. Luckily I have not … That’s not luckily, but I have not had to work with customers a lot. I’m typically in the back. I’m cooking the food. They asked me what my availability will be, previous job experience, how I felt I would be an asset to the team instead of not useful.

Interviewer: How were you notified that you received the job?

McDonald’s Grill Member: After the screening and interviewing, it took about three weeks before I got into orientation. They actually called me. They made sure I knew when to go. Actually, no, I called them. I called them to ask and they told me when, or they emailed me the address and I went to orientation then.

Interviewer: What set you apart from other candidates?

McDonald’s Grill Member: I feel like my availability was definitely something that helped. Applying in the summer instead of times like beginning of the school year, because in the summer I was able to be trained easier. There were more people available. With my availability, it was between 30 and 40 hours, so it was something that they probably looked highly upon. My personality I think might have helped. I was smiling at the interview, so I think that might have been beneficial because somewhere like McDonald’s looks for people who are typically in a good mood.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

McDonald’s Grill Member: Good attitude, positive attitude. Don’t continuously say that you don’t want to be there because it makes other people not want to be there. Overall, just do what you do, do what you have to do and nothing else. Just listen to what they have to say. Take constructive criticism to heart because it definitely helps.

McDonalds Crew Member Interview Video

Interviewer:
Please describe your job title and primary duties.

McDonalds Crew Member:
It was a crew member/prep person. I made the parfaits. I made the salads. I made the burritos. I went and got cases of fries. That’s about it. I did a lot of things.

Interviewer:
What was the work environment like?

McDonalds Crew Member:
It was really nice. It was all right. I got along with everybody. I try to get along with the people because I try and treat people the way I want to be treated.

Interviewer:
What was your favorite part about working there?

McDonalds Crew Member:
I’m going to say the people. The people are really nice.

Interviewer:
Please describe the application and interview process.

McDonalds Crew Member:
The application, I had to go on the internet to go and I forgot what I went on to. No I think it was McDonald’s. think it was McDonald’s and I… because there was 50 questions you have to answer and then you answer them and then that was the application is really the questions. But after you fill out that application then the lady, the supervisor lady, she’ll call you. Then she’ll tell you to come in for a real interview. Then you go in there and you talk to her and then if she likes you and she likes what you’re saying, because she’ll ask you, “What do you like about this job? Why do you think you should have this job?” And then you just tell him why. You know? What’s good for you. And then she liked it. So she told me to come back the next day and she gave me my clothes and I came back the next day.

Interviewer:
What set you apart from other candidates?

McDonalds Crew Member:
I think it was my attitude. If you go in with a good attitude, you will get it. If you have confidence in yourself, you will get it.

Interviewer:
What other advice would you give to a job seeker looking to gain employment?

McDonalds Crew Member:
I would say just believe in yourself and you could do it.

McDonalds Crew Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
McDonalds Crew Trainer: I was a crew trainer at McDonald’s for a good portion of my time there. I was responsible for working on training the other crew and helping bring on and onboard new members. I also took on more responsibilities, I had a key to the store, which no other crews trainer did. I opened, I closed, I ran the grill area, I was up front. I took on much more responsibility, which led to me receiving much higher pay, but I just did everything that I could to make myself as useful as possible.

Interviewer: What was the work environment like?
McDonalds Crew Trainer: It was fun for younger people, there were a lot of young high schoolers there, and it was fun that I had people to talk to my age. The older managers didn’t seem to think so, they thought we weren’t getting any work done, when in reality we were very productive in getting our work done, they just didn’t like that we were having fun while doing so. Besides that it was a very good atmosphere to work for.

Interviewer: What was your favorite part about working there?
McDonalds Crew Trainer: The people, both customers and people I worked with.

Interviewer: Please describe the application and interview process.
McDonalds Crew Trainer: Yes, so I actually was getting McDonald’s one day and I saw they were applying, they had a table set up with applications and I grabbed one, went home, I filled it out, I ended up turning it in the next day. They never called me, so within a week I called them back and said, “Hey, I turned an application in, do I get an interview, or how does this work?” And they said, “Yes,” they set an interview up with me. I went in for said interview and they offered me the job on the spot, had a two minute interview. I then had orientation the following Friday, and from there on out I was part of the team.

Interviewer: What questions did the interviewer ask during the job interview?
McDonalds Crew Trainer: The man interviewing me asked me where I went to high school, because I was in high school at the time. Then he asked me if I played any sports and we got off topic, talked about football for a little bit and he said we were good, and that was it.

Interviewer: What set you apart from other candidates?
McDonalds Crew Trainer: My ability to do whatever I’m asked to do, and ability to do beyond that. I just don’t stop working, and I always go above and beyond.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
McDonalds Crew Trainer: Make sure you have a lot of availability. They have flexible hours, but to get the job you need to have a lot of open availability because they have a lot of turnover, so they love to see people with open schedules.

McDonalds Crew Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
McDonalds Crew Member: I was just a McDonalds employee. I started out at the fry cook position and then I worked my way through the different processes so I went from the fry cook to cooking the burgers on the grill. Then I went to the assembly lien and then I went to the drive-through window and then moved to the register inside the store.

Interviewer: What was the work environment like?
McDonalds Crew Member: The work environment? It was really fast paced. I know that because lots of people like McDonalds so you got to be able to stay on your toes and cook lots of burgers or fry lots of fries. Other than that, it was really positive. The managers, they were older so they were on top of their job. They were responsible. They were always making sure you were staying on top of what you were doing and if you were slacking off, they would encourage you and make sure you were doing what you were supposed to be doing.

Interviewer: How would you describe the application and interview process?
McDonalds Crew Member: I walked in to McDonalds. I introduced myself and said that I was looking for an position. They had me sit down. I filled out an application and then they had a manager come. It was actually like a national, they were hiring for that day so they specifically picked that day to hire people, so it wasn’t just on a random whim where I came in and was trying to get hired. I knew about that they were going to be hiring already. I went in, I dressed business casual so I wore a nice button-up top. I wore some dress pants with dress shoes, and then the manager sat down with me and just asked me general questions about — I was 16 at the time — so how I was doing in high school, what kind of recreation sports I was doing, what did I like to do outside, and then talked to me about the process at McDonalds and what they were looking for. Then essentially I got hired.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
McDonalds Crew Member: I would say just show up on time, be professional, be respectful, listen to what the managers have to say, be willing to open up to new things such as frying, cooking, if you’ve never done anything like that before. It’s a really good place to get some basic experience on what it’s like to work for a corporation and what they expect out of you.

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