McDonalds Interview Questions & Tips

Hiring process information for an interview at McDonalds

Company Info

As the world's largest fast food restaurant franchise, McDonalds currently employs more than 1.8 million seasonal, part-time, and full-time workers. The company operates more than 34,000 corporate-owned, franchisee, and affiliate locations worldwide. As a giant in the fast food industry, the chain frequently hires new employees for both entry-level and professional positions. Prospective employees must first undergo an official job interview before becoming a team member.

How to Get a Job at McDonalds

With thousands of locations, McDonalds institutes several interview formats. The choice generally falls under the discretion of store managers, regional managers, or district managers. The oldest and most common format includes a one-on-one question and answer interview with a single applicant. If a location needs to fill multiple positions, a group interview may be used, instead. Though nearly every restaurant requires an in-person interview format, some locations may also use a phone interview, mainly as a way of setting up the face-to-face meeting. Regardless of the interview format, applicants should spend time preparing for the event and gain confidence to get the job.

What Interviewers Ask

Despite how large the McDonald's brand may be, the company still uses simple and effective customer service policies. Interviewers seek applicants who meet company standards. Likewise, interview questions used during the hiring process cover personal details, communication skills, accountability, and good judgment. Managers and other interviewers are likely to ask applicants why they want to work for McDonalds, how interviewees handle stressful situations, and how to maintain good relations with both coworkers and customers.

Process Length

The duration of the McDonalds job interview varies based on several factors: namely, the number of applicants as well as skills and qualities of the candidates. Generally, the process lasts between one day and as much as two weeks.

Getting the Interview is Only the First Step

Applicants should realize receiving interviews does not automatically qualify as hired. Many McDonald's locations may require that candidates undergo skills assessments, training programs, drug tests, background screenings, and even probationary periods before being considered official employees of.

McDonalds Customer Service Representative Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
McDonalds Customer Service Representative: My job title was customer service representative. My duties include just taking orders. Not only just taking orders but ensuring that they actually get to the customer. They will first order, and I’ll see a screen where it tells me what they ordered. I will check it off if they got the food or not. They will time us to make sure we did it in a orderly manner. One when it’s slow in the drive-thru … Not the drive-thru, in the cashier in the front desk. They had you clean. Sometimes, if it was too slow, they just have you go into the drive-thru assisting the other person.

Interviewer: What was the work environment like?
McDonalds Customer Service Representative: It was busy. There was no down time. How it works is like you’re pretty much part of an assembly line. You’re the forefront. You’re the one directly interacting with the customer. You take the initial orders and give them back. The thing is you can’t focus on another coworker’s job. You have to focus only on yours. It not only so busy, but they built the system in a way that it works most efficiently when you make sure you take care of your job to the fullest extent because someone else is taking care of their own job to the fullest extent.

Interviewer: Please describe a typical day as an employee.
McDonalds Customer Service Representative: You get in there, you clock in. They have all this in the computer. Then, they give you a cash register, and you count the money in there. Usually, you make sure it’s like $100 or $120 because they are going to track how much money you’re making, or if someone tries to steal money, they’d know what’s up. From there, as customers come through, you have a screen of a series of little menu items, and you just click them, and then, as you make the order, you cash them out and then, you just wait in a little area where the food will just appear. There are other people working as well. Then you bag it up properly and make sure it’s not messy. You try to present it nicely, and you hand it to the customer and check it off. You just repeat the cycle over and over.

Interviewer: How would you describe the application and interview process?
McDonalds Customer Service Representative: The applications. McDonald’s are one of those guys who make you do it at the location to show that you’re willing to go out of your way to try to apply for this position. Once you do the application… What I did personally is I actually spoke to the manager myself after I finished it. They say just come back in a week or so. I came back and talked to them. Usually, they try to weed you out because some people never come back. You come back and you talk to them, then he schedules a formal interview with you. After that formal interview, it’s just like they take you to a little seat inside the restaurant and ask you a few questions, past experience, again how can you help the team grow. They put you in some scenarios and try to tackle them. Depending on your answers, they will give you the yes or no right there and then. They have a pretty high veneration rate. Sometimes, you have to show a little more effort because people come and go.

Interviewer: What should an applicant wear to the interview?
McDonalds Customer Service Representative: It was pretty much business casual. You know button up shirts, dress, loafers, or just dress shoes. Make sure and shower before. Keep the clean shave. That’s part of their uniform is clean shaven. You got to try to maintain that image.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
McDonalds Customer Service Representative: Be ready to constantly work. There’s no off time until your lunch break. McDonald’s, as people know, is one of the busiest fast food restaurants in the business. One, you got to be ready to deal with a lot of people. Two, sometimes, people are going to be very rude. I don’t know why. There’s like this whole stereotyped associated with these kind of chains, but in the end you have your coworkers, and the environment is just happy in general.

McDonald’s Crew Chief Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
McDonald’s Crew Chief Interview Video: I was a crew chief at McDonald’s. There you have a little more responsibility than a crew member. As a crew chief, you have to look at some of the shift lists and try to work your up you way into management material and practice placing people in different spots. You also have to learn the different positions that you are available, to working with meat and the cook area, and then working with sandwiches called an assembly, and making all the sandwiches and understanding how to make them, and actually reading the screens and seeing, “Oh this is special. I have to make this differently,” and make sure you follow procedures. You also have to learn the front, which is a lot of drinks and different sort of milkshakes, and stuff like that, and orders like that. You also have to learn… Let’s see what else is there. You have to learn the register, which is actually really extensive because there’s a lot of different things that you need to know about. Someone wants something special or they just want an extra patty or something like that. You have to learn how to do that. You also have to understand how to ring people up, give correct change, and just learn a lot of positions. Even drive through is pretty intensive. It’s easier to do when you get more experience doing that sort of job.

Interviewer: What was the work environment like?
McDonald’s Crew Chief Interview Video: It was pretty quick. Some days would be slow. Some days would be pretty fast. During the day, it’s a lot quicker than the night. You’ll look at the clock once at 1:00, you’ll think it’s 1:00, and it’ll be 4:00, and your shift’s over with.

Interviewer: How would you describe the application and interview process?
McDonald’s Crew Chief Interview Video: The application production was, I believe, a three part application. You have to first go online. You have to first go to the store and ask for their online application. They’ll give you the code for the online application. You fill that out. They’ll go through, I believe, 2-3 weeks later, they’ll notify you if you’ve been accepted for the next step. The next step is just sitting down with one of the managers and just going through some questions. Some preliminary questions like, “Why do you want to work here?” “What brings you here?” “How can you make our team a better team with your aspects?” The third part is just you’re essentially hired, but then they have to train you, and if you don’t actually get the training down, they won’t hire you. Preliminary job but then once you understand how to do things, they’ll actually hire you.

Interviewer: What set you apart from other candidates?
McDonald’s Crew Chief Interview Video: I was really well developed, and I can actually understand how to do things really quickly. The other people who are with me took the training a little slower than I did. I was working, I started in the assembly in the meat area. Within two weeks, I was just like, I want to learn how to do everything else. I was really motivated and just really excited about learning stuff new. It’s not just applicable to McDonald’s, it’s applicable towards everything else in different situations.

Interviewer: How were you notified that you received the job?
McDonald’s Crew Chief Interview Video: For the first part, I was notified through a phone call. I usually go to McDonald’s very often, or I did at that time. That was within a week and a half, and then I did the interview within a couple of days. They were really quick about that. After that, it was a few days or so, they were like, “Okay, come in and we’ll see if you like this job, and good at it, and then we’ll hire you based on that performance.”

Interviewer: What other advice would you give to a job seeker looking to gain employment?
McDonald’s Crew Chief Interview Video: Be motivated. Just be willing to learn other things and not just be stuck in one position because there’s so much more you can do at McDonald’s than working in assembly, working up front. You want to learn everything. You want to be a very diverse employee.

More McDonalds Interview Videos:

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45 thoughts on “McDonalds Interview Questions & Tips

  1. Tyree

    do u have to work on saturday n sunday

    Reply
  2. Larry F

    I work at McDonalds and I work on the weekends all the time. But I am also a student.

    Reply
  3. Willis

    I just need this as a summer job before I goto college next year. You think that would hurt me?

    Reply
  4. adam r.

    Probably not too much, but it could. Fast food restaurants like McDonalds would prefer employees to work for them longer than they actually do, it cuts down the costs to train people and that sort of thing. Just show them that you want the job bad enough with your attire and attitude. Also would recommend a resume!

    Reply
  5. Kevin hanoi

    Well, on the interview they are gonna ask you a lot of questions related to your personal life, school, etc. They want to know if you are responsable and a hard worker. Thats pretty much it.

    Reply
  6. Angel k.

    What do they mean when they ask about you’re strength and weakness?

    Reply
  7. MIKE.m

    im going for an interview right now so whatever i get asked ill post on here word for word. 🙂
    Wish me luck!

    Reply
  8. admin Post author

    Good luck Mike!

    Reply
  9. Cierra

    In applying for this job they will probally ask your hours, how long you plan on working with the company, about yourself and some other questions. If they ask you anything you feel is to personal (Ex: Where do you go to church ?) simply answer the question by saying, thats a very good question but i dont see how the question pertains to the interview.

    Reply
  10. jennifer

    i have been trying to get at mcdonalds for a while they believe in hiring all family members only but i wish i could work one day.

    Reply
  11. Megan

    Tyree, McDonalds is open on Saturdays & Sundays but if you cannot work weekends then don’t put them on your availability. They probably prefer you to be able to work weekends, but if you can’t then I’m sure they can find a way to work around it.
    Angel, what they mean by “strengths and weaknesses” is things you are good at VS. things you aren’t so good at. This is also a way they can trick you: you don’t want to expose any weaknesses. Try to think of a strength that could be used as a weakness, such as “I think I’m too nice sometimes.” Hope that helps!

    Reply
  12. akiva

    okay but how old do you have to be to get a job.

    Reply
  13. Za'Queisha

    i think u have to b 16 and have a workers permit

    Reply
  14. Anonymous

    Well, I’m going to be applying there in about a week.
    But here are a few tips

    1) Dress nice. You want to impress them
    2) Don’t be nervous.
    3) Try your hardest, and do good!

    Reply
  15. darnesha

    what should you wear? do you think they would hire me if i don’t have a work permit?

    Reply
  16. Anonymous

    What If you don’t have a Resume ?

    Reply
  17. brea austin

    how much do i get paid a day and i week

    Reply
  18. michelle

    I’m 16 n I have an interview Tomorrow… MONDAY ….. I never worked a day in my life …. They won’t as for a resume right just working pappers???

    Reply
  19. dayday

    if they ask me why do i really want this job what do i say

    Reply
  20. Paige

    i have an interview on friday, what should i expect ?

    Reply
  21. Nicole

    I have a interview tomorow and im really nervous about what questions they are going to ask me.
    I have a rough idea
    – Why do you want to work for McDonalds
    -What can you offer to mcdonalds

    These are things i have just been told about Im 16 and my interview is with Joyce whitely.
    Can somebody help me please give me advise.

    Reply
  22. Miss Amazingggg

    I work at McDonalds.
    as long as you say this in your interview you’ll be perfect:
    when the costumers here with money in hand they expect to receive a high quality, accurate, clean, fast and friendly service.
    Hope it helps.
    for me it did. I’ve been in the business for 5 months and I’ve been offered a couple of promotions.

    Reply
  23. Paige

    What should you wear to an interview? as a teenage girl

    Reply
  24. Robert

    I have an interview on Tuesday at 5:30pm and I am a little nervous!
    I am 16 years old and I am a male! I just was wondering what I should take with me?
    I Don’t have a work permit and I wanted to know if that was gonna be a problem?
    If you could give me some advice I would be very thankful!!!!

    Thanks,
    Robert

    Reply
  25. Anonymous

    I submitted a resume and cover letter on a wednesday and got a call for an interview on the following friday. Im 16, this is my first job. Do you think that that is a good sign, and what will the interview be like.

    Reply
  26. tre

    does mcdonalds drug test?

    Reply
  27. haylee

    how do i handle a second interview

    Reply
  28. Denise

    If you get called for an interview with Mcdonalds make sure you bring 2 forms of id required. Exp. Ss card state issued id or drivers license. Eventhough you have applied to a fastfood place doesnt mean you come to the interview dressed in jeans and a t-shirt. A good first impression is important. Any and every employer you are meeting the first thing they take notice of is your appearance. They consider that a reflection of how you will carry yourself on the job. I would highly reccomend business attire. you want to make yourself stand out. If you are not sure of whats appropriate to wear ask someone you know that is knowlegable. When you walk in there make sure to put your smile on. Let me say this again make sure you “SMILE”! They, look for that
    because if you won’t smile for them then you certainly won’t smile for customers. They definitely want you smiling for their customers. Also give inteviewer eye contact when talking to them.One of the first questions they are most likely to ask you is.. “Tell me a little bit about yourself”.. And why do you want to work for Mcdonalds?.. One thing I did notice they don’t ask everyone the same questions. I believe it somewhat depends on what you put on your application. I have worked there twice and both times I got hired on thr spot. So pretty much if you go in for a interview you should knw your hiring status same day or fairly shortly because their fastfood if they need ppl they going to want you to start right away. My second time I put in a application on a monday and got called for interview on tuesday went to interview on wednesday wednesday started work on thursday. Basically if you go in there and talk to them like you have some sense and show them you want to work. You should not have a issue.

    Reply
  29. sahannabu

    when they ask me why do i wanna work for mcdonalds, what do i say?

    Reply
  30. liya

    People if u want a job, you have to have a resume. and good answers for questions. I am 17 and i want to get a job and money.

    Reply
  31. myra

    i have an interview on tuesday and i wanted tips on wha questions i would be gettin ask .and another thing is i do not have my working papers i am 16 and this will be my 1st real job, pls help > if i do not have my working papers will that prevent me from getting hired ????????????????

    Reply
  32. carolina

    if i filled out the application, who am i supposed to hand it in to?
    do i ask for the manager?
    i am afraid they might blow me off..

    Reply
  33. Katrina

    I have an interview Tuesday at Mcdonalds…will I know the same day if I got the job?

    Reply
  34. shay

    im sixteen.ill be seventeen next month.
    and currently going from homeschooling to getting my ged. but i havent yet.
    i have a 2 yr old daughter.who my mom is willing to watch.
    i already put in my application.
    and hes supposed to look at it today.
    do you think if i went up there and talked to him and explain to him i really could use this job.
    and just kinda put out there how interested i am. do you think thatd help me get the job??

    Reply
  35. savannah

    shay:
    im seventeen and im suppost to go in for an inteview tommorow. I put my application in 2+ weeks ago. my opinion is dont go up there, give it a couple days and if you havent heard anything then give him a call. Just say that you really are looking forward to getting a job but dont sound desperate, it might put off a bad vibe!

    Reply
  36. jessica

    do they drug test you at mc donalds?

    Reply
  37. Aqua

    Hey, I applied online and was wondering how long approx it would take on average to get a reply . x
    Tarrr

    Reply
  38. Allie

    It takes about two weeks for the applications to get to the stores Aqua

    Reply
  39. alonzo

    what do they ask you???

    Reply
  40. missy

    Hey i am 17years old an i did an application yesterday its it an good idea to go to meet the manager the next day since they hiring if u really want the job..

    Reply
  41. Wyatt T

    well i applied and i got a job at mcdonalds, it was great i got money for gas and some extra for food and skateboards.

    Reply
  42. miranda

    I have an interview tomorrow im very nervous……..but when they ask for two forms of i.d does that mean that you are hired on the spot?

    Reply
  43. Criz

    I applied in the store 2 weeks and 2 days ago.. I called the manager 1 week after I put my application and asked the status of my application she asked for my number and name and said she gonna call me back in a couple of weeks…it’s been 2 weeks but haven’t recieve a call yet.. What takes them so long?

    Reply
  44. Brianna

    I am so excited. I am going to be interviewed at 7pm.

    Reply
  45. Kitkat

    I put in my application yesterday evening around 11 p.m. and I got a call this evening around 5 p.m. My interview is tomorrow at 6 p.m. I am 16 and In Arkansas. I do not have any working papers. I’m not sure how to wear my hair though?

    Reply

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