McDonalds Manager

McDonalds Manager Job Description & Interview

Job Description and Duties

What Does a McDonalds Manager Do?

Like other fast food chains in the industry, McDonald’s maintains teams of highly motivated staff in order to oversee operations and guide entry-level employees through daily responsibilities. Managers working for the global hamburger chain routinely sit in on job interviews, train newly hired associates, place supplies orders, and ensure customer satisfaction.

Additional Job Duties

Specific job titles falling under the category of management include shift or swing manager, assistant manager, and store manager. Swing managers may work part-time or full-time, depending on the specific needs of each location. Assistant managers and store managers usually work full-time schedules of 40 hours or more per week.

Processing payroll, updating time sheets, demonstrating protocol, tracking supply and shipment orders, and communicating with the company regional offices serve as additional job duties for assistant managers and store managers.

Salary and Compensation

How Much Do They Get Paid?

Pay rates for McDonald’s managers depend on the exact title and location. The average salary package ranges between $30k and $50k a year. Pay is on the lower end for inexperienced shift managers, rising with experience and qualifications. Assistant manager positions yield slightly higher annual salary options.

Raises and Other Benefits

Store managers receive raises leading to the higher end of the pay scale. The world-renowned fast food chain cares for managers and provides sound employment benefits consisting of 401(k) retirement plans, life insurance, disability coverage, prescription drug plans, paid time off, holiday pay, medical insurance, and educational assistance in addition to flexible scheduling, complimentary uniforms, and either discounted or free meals.


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McDonalds Shift Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

McDonald’s Shift Manager: At McDonald’s, I was a crew member. I started off as a crew member, and it also consists of taking orders, reading them back and make sure everything was correct, cash handling. That was about it as far as a crew member go, making sure I cleaned and stocked up my positions. Once you’re promoted to the management, it’s different steps in McDonald’s.

McDonald’s Shift Manager: So once you’re promoted to management, then you get more opportunities to do things, basically managing your shift, making sure your crew is showing up on time, just making sure they got their registers and put into their drawers, making sure they’re decent and that they’re delivering the great customer service that you need for them to deliver.

McDonald’s Shift Manager: That’s with them, and that was basically on the entry-level of becoming, because McDonald’s have different levels of supervisors, so you might become a crew leader, and then you could become a manager and then become a supervisor, stuff like that. In my position, it was just for me to be able to manage the crew and make sure that they’re delivering friendly service, everyone’s getting their breaks, dress properly, and that’s about it as far as my positions to do for McDonald’s.

Interviewer: What was the work environment like?

McDonald’s Shift Manager: The work environment McDonald’s was, honestly speaking, a little hectic. It’s a little stressful, truly because when I was there, my experience is just… A lot of people just don’t know how to talk to each other. A lot of people don’t know how to communicate with each other as far as being able to work together as a team because in order to have a successful shift, you got to be able to communicate. You got to know how to talk with each other. You got to be able to move at a rhythm, so everything could come together. If you don’t have that, everyone’s just bickering, and arguing, and bumping shoulders. So, my work experience there was not great. It was a little stressful, stressful environment. A lot more customers, though, and that could be the reason, because it was times where we were nonstop, and so that could get a little frustrating.

Interviewer: Please describe the application and interview process.

McDonald’s Shift Manager: Well, for McDonald’s, the application process was on paper. Before we got this great technology, it was on paper. They’ll call you. Normally they have you fill out the application and might ask you a couple quick questions right then and there, and I always took it as that was their way of trying to figure out if they will call you in for an interview, which they did end up calling me in that day for an interview. So, I just went on in and sat down for the interview. I came prepared and dressed for that interview in a way where I would want them to take me seriously, so I made sure I still come professionally dressed and a positive attitude.

Interviewer: What questions did the

Interviewer ask during the job interview?

McDonald’s Shift Manager: They asked you questions, such as they asked me… That was the first job that asked me a question, how long I’ve been living somewhere, and that was because they wanted to see if I could be dependable. No one had to with the together, but they said if you could stay in one place for a while, it shows that you could touch down. So, I mean, I guess that you would be there while they’re like, “You’re not coming to just go.” Most people come for our job application, and they will work, and they were quit in like two weeks, three weeks. So, I guess they was just trying to see if I could be somebody they could depend on or rely on. They also asked me questions like, can I lift 50 or 60 pounds? They ask you questions. They ask you, “How would you be able to handle conflict,” them type of questions that they would ask you.

Interviewer: How were you notified that you received the job?

McDonald’s Shift Manager: When they decided to hire me, they notified me by phone. They let me know at the end of the interview. They shake my hand. They thank me for taking the time out, and they let me know that after they talk with some of their team, if they see that I could be a great fit, that they would give me a call back. They gave me a call back. I want to say, I think it took them maybe two or three business days to give me a call back, and when they called me back, they let me know that they would like to hold the second interview. So, I had to have a second interview with them before they actually hired me.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

McDonald’s Shift Manager: If you’re looking to get employed with McDonald’s, going there, believing that you are a great person with great personality, going there knowing that you can be a great asset to a company, somebody you could rely on, and just feel positive about yourself.

McDonalds Night Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
McDonalds Night Manager: Counting drawers, making sure everybody’s doing their duties, and keeping the line flowing, I guess.

Interviewer: What was the work environment like?
McDonalds Night Manager: It was cool. You got along with people. It goes by fast at night because no one really comes for breakfast. When morning hit, though – because I was there from 11 to 7 – so when morning hit for breakfast, that’s when it gets hectic on the weekdays.

Interviewer: How would you describe the application and interview process?
McDonalds Night Manager: I was first a crew member, and then after working there for a year, I guess they made me a manager – a night manager. That’s how I became a night manager. I didn’t get interviewed. I got asked.

Interviewer: Did you earn any benefits or other job perks?
McDonalds Night Manager: You get a 25-cent raise every three months, so I got a raise. They had health benefits, but I wasn’t really into all that. I didn’t have any of that.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
McDonalds Night Manager: For real, if you’re just in college or high school looking for a little part-time job, that would be a nice job. It’d be a nice fit for you.

McDonalds Crew Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
McDonalds Crew Manager: At McDonalds, I was a crew manager, and I in particular worked in the grill area and was manager there. My primary duties were to make sure that everything shifts together, make sure all of my people are getting their jobs done, sandwiches are getting made on time, and everything is double checked, triple checked. I was also responsible for any time we need something stocked out of the freezer – we were the ones that had to go get it. Everything was under lock and key. And every once in a while you had to go through the stocking of the store sheet, and you had to fill all of that out. We need these many more of buns, we need these many more of boxes of meat. And you had to occasionally clock out drawers. When people would leave, we would check to make sure all of their receipts matched up with the money and on the drawer.

Interviewer: What was the work environment like?
McDonalds Crew Manager: It was kind of a positive environment. Everybody kind of meshed together really well. I worked there for two years, and everyone there had been there for a really long time, too. Usually the new people are quiet, but everyone warms up – just make people interact until we get along in one consistent whole.

Interviewer: What was your favorite part about working there?
McDonalds Crew Manager: I really enjoyed the people that I worked with and also the people that come in every day. Every morning, we would have a guy that would always get a sausage bagel with Swiss cheese instead of regular cheese. They’ll tell you stories and make you laugh at their jokes. And even though for a little while you’re required to smile for them – you have to act entertained, the customer is right – but eventually it’s really enjoyable getting to see the same people and getting to see how they develop. Every once in a while, they’ll tell you a story, like: “Oh, well last week my daughter did this.” So, it’s just really enjoyable getting to see a different side of people than the tedium of someone rushing through drive-thru, like: “Oh, I need my sandwich right now. You messed this up.” It’s nice to see people when they’re positive.

Interviewer: How would you describe the application and interview process?
McDonalds Crew Manager: I was originally interviewed as a crew person, so it was kind of just like any interview. “What are your strengths?”, “What are your weaknesses?”, “Why would we want to hire you over everyone else?”, “Tell us some cool things you’ve done in the past,” kind of sell yourself up. Then, whenever I went to become a manager, we had to do what’s called “Safe Serve,” which is just a test application thing, where it’s just here’s the different temperatures that everything needs to check out at. You need to be able to have that stuff off the top of your head. It would take you 20 minutes to switch from breakfast to lunch, and you also just have to kind of be really familiar with the idea of training someone. We have a middle position called crew trainer, which I only went through for about a month, when they were pretty much, like: “Hey, we want you to be a manager.”

Interviewer: What questions did the interviewer ask during the job interview?
McDonalds Crew Manager: The thing they look most for is that you’re honest. You’ve been there for a while, they’ve seen that you have the ability to do it – the ability to help and manage other people. And everyone works together as much as possible.

Interviewer: What set you apart from other candidates?
McDonalds Crew Manager: You have to have speed, you have to know the position really well, and you have to be one of the best at it. And even though I wasn’t the fastest, I was usually the most accurate. You have to work really well under pressure. As a manager, you have to work more hours than other people, you have to be available for it, and some stores don’t give you overtime pay for it – it’s just in your contract. Instead of having 40 hours a week before you get overtime, I think we got 45.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
McDonalds Crew Manager: I would say the most important thing is just do your job as well as you can. Once you get there, let them know that someday you want to be in that position. Try to always be on time, try to always look your best. Even when you hate it, try to always smile. Some days will be worse, some days will be pretty awesome. Try to help out a lot with new employees. I think that’s one of the biggest things they look for: how you make other people work into the system. Crew trainer is another position where people get into pretty quick, and even though it’s not really like a position elevation; I don’t think most people give a raise for it – I think ours was about 10 cents, which is something. Make sure whenever you do the “Safe Serve,” you get a form filled out, and you just have to turn that in really quickly because they’re usually going to interview more than one person at a time, so if you have yours in first, they’ll really be in need of a manager and accept you before everyone.

One user comment:

  1. Michelle Supratman

    I thought the videos were really good. Especially the crew member/manager guy. He did an excellent job describing the job environment. Great job! Enjoyed it and would love to see more interviews that you might have conducted with other professions! 🙂


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