Old Navy Customer Experience Associate Job Description & Salary
Job Description and Duties
What Does a Old Navy Customer Experience Associate Do?
Like many positions in customer service, Old Navy customer experience associate jobs focus on enhancing the shopping experience of customers. Customer service associates answer questions, drive sales, and maintain store locations. Old Navy customer experience associates often perform different duties throughout the day and work in various capacities.
Cashier Duties and Responsibilities
Many customer experience associates act as cashiers ringing out customers at cash registers near the front of the store. Customer experience associates must feel comfortable talking to customers and interacting with the general public. Training typically covers customer service tactics and brand protocol, including store operations and procedure.
Salary and Compensation
How Much Do They Get Paid?
The average pay for customer experience associates at Old Navy is $9.00 an hour. A more experienced customer service associate may earn a higher hourly wage. Eligible Old Navy customer experience associates may access employment benefits, such as store discounts, medical coverage, 401(k) plans, and paid time off. Salary and employee benefits vary by department store location.
Next:
Review the Old Navy Application page.
Old Navy Sales Associate Interview Video
Interviewer: Please describe your job title and primary duties.
Old Navy Sales Associate: So, I was a sales associate, so it’s just kind of the main person when you walk into a retail store. They’re the ones that greet the customer. They can help people at the register. They check people out. They go to the back and restock. They’re kind of the common denominator I guess to the whole store. They kind of do everything.
Interviewer: What was the work environment like?
Old Navy Sales Associate: It was pretty good. I mean, it’s not like a restaurant, where you get really, overwhelmingly busy all the time. There are rushes and stuff, but it was good. There you carried around an ear piece and an iPod, and that’s how you communicated with your coworkers. You might not have been with people, but you could, if you needed help with something, you always had the opportunity to reach out and get help that way.
Interviewer: What was your favorite part about working there?
Old Navy Sales Associate: The environment overall. It was a decently relaxed environment. For a first job, that was my first job ever, so it was a good way to kind of learn the basics of how to talk to customers, how to ask for help from above and stuff. So, that was probably my favorite part.
Interviewer: Please describe the application and interview process.
Old Navy Sales Associate: So, I applied online. It was just a pretty generic one. I’m pretty sure … because Old Navy’s owned by Gap. It might be the same application they use for all of their companies, because it was a pretty generic one. You applied online, and then they called you, and you came in for an interview. Then you heard back. Then once you were hired, there was two days for orientation. There was a video that you watched, and you got all the paperwork done. I’m trying to think. That wasn’t even training. That was just the orientation part of it.
Interviewer: What questions did the interviewer ask during the job interview?
Old Navy Sales Associate: They asked about prior job experience. They asked about like, “How would you describe yourself? What three words would you use for yourself?” I’m trying to think. Because the first part was just like a conversation, just kind of feeling it out. Then they kind of went into, “What do you expect from this job?”, and, “This is what we’re going to offer. Is this what you’re looking for?”, kind of thing.
Interviewer: How were you notified that you received the job?
Old Navy Sales Associate: I was called on the phone, and it only took them … They said the application’s open I think for two weeks, and I think I heard within a week that I had gotten it.
Interviewer: What set you apart from other candidates?
Old Navy Sales Associate: I think the fact that I was outgoing in the interview. I wasn’t very timid, and I kind of led the conversation, whereas I’m sure they weren’t really expecting that from a 15 year old girl, to really kind of lead the conversation. So, I definitely recommend in the interview come prepared, and don’t be afraid to ask questions.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Old Navy Sales Associate: I would say be patient. The beginning can be overwhelming, because you have an ear piece. You have customers. Old Navy, their flip flop day was insane. Their dollar flip flop, it’s one of those days that everybody has to work. I’d only been working there for like a month. So, I would definitely say be patient, and there’s always a manager that you can contact right away. If you can’t find something out front, ask to be shown it in the back, because you’re going to have to find something else in the back eventually, so just ask your questions and get them out of the way.
Old Navy Sales Associate Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Old Navy Sales Associate: I was a sales representative, and I never really open or close the store. I was in high school, so I would go in midday, stock clothes, and greet customers that are coming in.
Interviewer: What was the work environment like?
Old Navy Sales Associate: It was a really young environment. It was in the middle of the city, kind of in between colleges. I was one of the youngest there, because it was mostly college kids.
Interviewer: Please describe a typical day as an employee.
Old Navy Sales Associate: Basically, you would come in, check-in. My job was to rearrange things if they got out of order on the shelves. Basically, I would stand by the door and greet people. There wasn’t a lot of different job tasks, it wasn’t that organized, really.
Interviewer: How would you describe the application and interview process?
Old Navy Sales Associate: I filled out an application online, then they had a very brief, kind of phone interview, and then an actual in-person interview, just to see if you were good communicating with people, which is like a greeter, pretty much.
Interviewer: What questions did the interviewer ask during the job interview?
Old Navy Sales Associate: They asked about experience in the past, which I hadn’t really had any. Kind of situational from there, so how would you handle that. “What’s the hardest thing you’ve had to deal with?”, “Are you good with people?” A lot of situational questions.
Interviewer: What set you apart from other candidates?
Old Navy Sales Associate: I think it was more of the in-person interview, I just made eye contact, because I didn’t have any skills in the past, that was my first job. So, just showing them that I could be reliable person, I feel set me apart.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Old Navy Sales Associate: I really enjoyed my job, so it wasn’t like terrible hours. They were very flexible with your schedule. The managers are really nice, so if you’re respectful back, just expect an overall good experience. I had a good time with them; they’re very professional.
Old Navy Sales Associate Interview Video 2
Video Transcript
Interviewer: Please describe your job title and primary duties.
Old Navy Sales Associate: My job title at Old Navy was a sales associate. So, different days you had different tasks depending on what was needed. So I would be a cashier one day and check people out when they by their clothes. Or, you work the floor, have a section of the store, like women’s or children’s, and you had to keep that section clean, as far as having all the shirts in order, folding all of the clothes, and if the customers folded them, fold them back and put them in place. Then the last job you have would be working the fitting rooms. In that section, you keep it clean and in order, and you would work with people trying on clothes bring clothes back after they try them on.
Interviewer: What was the work environment like?
Old Navy Sales Associate: My favorite part was probably the discounts. You get a big discount at Old Navy, Gap, and Banana Republic. I also like that I could wear whatever I wanted. A lot of other jobs you have to wear a uniform. You kind of get to keep up with the styles.
Interviewer: How would you describe the application and interview process?
Old Navy Sales Associate: The application was interesting, because during that they ask you a lot about clothes, like would you wear this or this or would you put this on. So I thought that was interesting. Everything else was normal.
Interviewer: What questions did the interviewer ask during the job interview?
Old Navy Sales Associate: They had a lot of situational questions to, especially about stealing, what would you do if you saw that, how would you help the customer if they needed clothes, and a lot about how I handled conflict outside of work.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Old Navy Sales Associate: You have to be a friendly kind of person, because they’re very family-oriented. They want people who can help out the father or mother, daughters, sons and the teens, so you have to be willing to help people and have a bubbly attitude.
Old Navy Sales Associate Interview Video 3
Video Transcript
Interviewer: Please describe your job title and primary duties.
Old Navy Sales Associate: I was a sales associate, and basically you work the front, the cashier, the cash register, excuse me, stocking and whatnot. Basically, keeping the store clean, keeping it tidy, neat. The basics.
Interviewer: How would you describe the application and interview process?
Old Navy Sales Associate: I knew someone who worked there before me, so basically just word of mouth. Had an in, well, filled out an application. I think I did it online, came and had an interview, waited for a call back.
Interviewer: What questions did the interviewer ask during the job interview?
Old Navy Sales Associate: Demographics, where are you from, high school, if you were of age. If I remember, they did like scenario questions to get you talking, but that’s all I remember.
Old Navy Sales Representative Interview Video 4
Video Transcript
Interviewer: Please describe your job title and primary duties.
Old Navy Sales Representative: I was a sales associate, and I did working in the fitting room, and the sales floor, and the cash wrap, just helping customers.
Interviewer: Please describe a typical day as an employee.
Old Navy Sales Representative: Usually, you are in a zone, either you’re in the fitting room or you’re on the sales floor, or you’re at the cash wrap for however many hours you’re there and then you get a break. Usually, I would work for four hours straight in the fitting room, take a break, and maybe come back out and work at the cash wrap for a couple hours, and then my shift would be over.
Interviewer: How would you describe the application and interview process?
Old Navy Sales Representative: I think I went in to get a paper application, filled it out, and then I returned it. I was called back for a personal interview, and I interviewed in the store with a manager.
Interviewer: What questions did the interviewer ask during the job interview?
Old Navy Sales Representative: Some of them were situational, like: “What would you do if you were working with a customer who tried to steal something?” or whatever. So, there were some situational questions, and then some of them were, “What qualities do you have that make you a good candidate for the job?”
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Old Navy Sales Representative: Just be versatile and be open to doing what they ask and not really being hard to work with, I guess.
Old Navy Sales Associate Interview Video 5
Video Transcript
Interviewer: Please describe your job title and primary duties.
Old Navy Sales Associate: I was hired with Old Navy as a sales associate. When I first started, I was basically in charge of working in the fitting room, processing clothing, putting it back on hangers or folding it, and then returning it to the place that it belonged in the store. After being there for maybe like a month or two months, I got trained on cash registers – just checking customers out and the basic duties that go along with that.
Interviewer: How would you describe the application and interview process?
Old Navy Sales Associate: For the sales associate level, I filled out an application in paper within the store because they were having a job fair. I also had to fill one out online, and they’ve transitioned pretty much all to online applications.
It was a lengthy application process. I think it took like 45 minutes to go through the entire thing. They asked you like standard questions about yourself and your work ethic, and then they also asked you store-based information to see how much you knew about fashion and the product that they sold, and just how up-to-date you were with stuff like that.
I was called back maybe a month after applying and had an in-store interview with the store manager. During the interview, I was asked a lot of the same questions but also was given more situational questions. “If a customer were giving you a hard time how would you react in that situation?” And like, “Here are some benefits of the Old Navy credit card, now sell it to me.” They were more interactional.
Interviewer: What questions did the interviewer ask during the job interview?
Old Navy Sales Associate: They want to know how you’re going to customer service people. They want to know whether you’re going to be able to handle an angry customer, a customer who can’t find what they’re looking for, and if you’re going to be able to give advice on what a customer should buy, that you’re going to know how sizing works and what’s going to look best on different body shapes. Stuff like that.
They’re just going to want to make sure that you are comfortable really selling the product and selling the brand to the customer. They’re going to ask you a lot of questions going along with that. Also, like I said, they’re going to ask you a lot of more interactional. You’re required to sell credit cards as part of your job description, so they want to make sure that you’re comfortable doing that.
Interviewer: What set you apart from other candidates?
Old Navy Sales Associate: I think that I had prior work experience. That helped a lot. I think they’re definitely looking for people who already have some form of customer service experience because that’s just a huge part of your job.
I think also the fact that I had good grades. I know that that was something that was mentioned in my interview, that they saw my work ethic in school, and I think that they apply that with their job applicants. If you have a good work ethic in school, you can also have that in the workplace.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Old Navy Sales Associate: I usually tell people that the application process can be a little bit lengthy, so just to know that in advance, and that if they do get hired, to just expect that it’s actually tiring work, that working in retail is not necessarily… It kind of looks easy, like, “Oh, you just fold clothes or just walk around and help people,” but you will be tired after your shifts, and just to be prepared for that.
