Outback Steakhouse Interview Questions & Tips

Hiring process information for an interview at Outback Steakhouse

Structured Interview Process

Outback Steakhouse hires top-tier associates to maintain warm and inviting atmospheres. With positions like host, bartender, server, line cook, and busser, the steakhouse requires a diverse range of talents for each location. Positions may require different skills, but a friendly and attentive attitude will make an individual fit to be an "Outbacker." To find people that match the desired employee profile, the resaurant utilizes a structured interview process, which evaluates personality, work experience, and aptitude.

Questions to Expect for Serving Job Interviews

For serving jobs, Outback Steakhouse requires applicants to participate in one or more face-to-face interviews with hiring managers. Interview questions are often situational and aim to test problem-solving skills. A few examples include:

  • "How do you handle a stressful situation?"
  • "A customer doesn't like his meal. What do you do?"
Serving jobs involve salesmanship and interviews include sales-related questions, such as:
  • “How would you convince someone to buy a sirloin after they already ordered a filet?”
  • “Can you describe your favorite dish at any restaurant and then sell it to me?”
  • "Sell me a coke."
Server interviews also include questions that cover team work and customer service skills. A few examples include:
  • “How well do you interact with fellow employees?”
  • “Can you provide three examples of excellent customer service?”
After interviews, server job hopefuls may be given menus and asked to memorize all the items the restaurant offers. A few days later, candidates are asked to take written tests that evaluate understanding of the current menus.

Hostess Job Interview Questions

Hostess positions often serve as stepping stones to serving jobs, and hostess interviews often include the same questions used to evaluate servers. Interviews for hosts and hostesses often start out with basic questions like:

  • "Why do you want to work for Outback Steakhouse?"
  • "What are your weaknesses?"
  • "Where do you want to be in five years?"
Additionally, applicants need to provide responses for situations that occasionally arise for hosts. Some examples include:
  • "How would you assist a needy customer?"
  • "The phone is ringing and you have a customer waiting in the restaurant. What do you do?"
  • "What do you do if a guest is intoxicated?"
Interviewers also ask questions that gauge personality and guest service skills, like:
  • "What does hospitality mean to you?"
  • "What thing would you say to make a guest feel welcome?"

How to Stand Out

Job seekers should arrive to job interviews early and prepared to sit with hiring managers for at least 20 minutes. Throughout the interview, job seekers want to show attitudes that fit the steakhouse's fun and friendly Australian-style cultures. Candidates need to answer each interview question with honesty and customer-focus. Answers should showcase a creative and fun-loving personality and always be provided with positive tones. Job hopefuls with open availability to work nights and weekends may gain preferential treatment during the hiring process. Applicants typically receive job offers within a week of completing the Outback Steakhouse interview process.

Outback Steakhouse Hostess Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Outback Steakhouse Employee: I started off as a hostess, then I worked there as a hostess for approximately eight months. I would seat people, greet them. Then, I moved up to be a server after that, and of course you have to run food, run other people’s food, take orders, go to the bar, get drinks, greet and keep everybody happy.

Interviewer: What was the work environment like?
Outback Steakhouse Employee: Very fun. It was very energetic, everybody was outgoing. Everybody liked to play with everybody else and get their stuff done. Very teamwork oriented.

Interviewer: Please describe a typical day as an employee.
Outback Steakhouse Employee: Weekday, weekend very different. Weekday was more relaxed, more time to kind of chitchat. Weekends were more hectic. You would go in and you had like a three to four table section. You would be crazy, or as we say, “in the weeds.” Just running all over the place, trying to keep up, trying to keep everybody happy. When I was a hostess, same thing: you would have a wait of about an hour, hour and a half, trying to keep them happy, cocktails, serving them samples of things, and that’s about it.

Interviewer: How would you describe the application and interview process?
Outback Steakhouse Employee: Very extensive. I remember the application was about six pages long. There was backgrounds checks, drug tests, a lot of personal information, like hobbies, and stuff like that. Then, the interview process… there was three interviews. The first one with the general manager, the next one was with the assistant proprietor, and the final one was with the proprietor himself.

Interviewer: What questions did the interviewer ask during the job interview?
Outback Steakhouse Employee: They wanted to know, basically, my strengths and my abilities. They wanted to know experience, stuff like that. If I ever had experience with serving, and actually I had had had experience with serving at that point. I had about two to three years experience, but it still wasn’t good enough for them, and that’s why they started me off as a hostess.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Outback Steakhouse Employee: I would tell them go for it. It was a great job. It was fun, very welcoming, and great money involved.


Outback Steakhouse Server Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Outback Steakhouse Server: My job title is a server. As a server, I should take orders from customers, and I’ll help them to make a payment of course, whatever they want. Whatever the customers want, like drinks or any order. I’m always nearby them to take orders.

Interviewer: What was your favorite part about working there?
Outback Steakhouse Server: There’s a no-tip culture. There’s no tips needed. I mean, they just eat, I take the order, they just pay, and that’s it. No tips for servers or anything. It makes me… it doesn’t make me want to serve them. I mean, I really like this tip culture. I saw it the first time and at the time really, “Oh, it’s very good for servers, the customers, and everyone.”

Interviewer: How would you describe the application and interview process?
Outback Steakhouse Server: My friend recommended me to the job, because she’s already doing it, and she said it’s really not bad in pay, it’s not really hard and it’s higher than other jobs. And she said there’s a really big discount for Outback Steakhouse. I just went there to interview, and they just asked did I take waiter service and how old I am.

Interviewer: What questions did the interviewer ask during the job interview?
Outback Steakhouse Server: At the time, I was a university assistant, so they asked me how many units are you taking, and what schedule you’re available, and do you have a girlfriend.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Outback Steakhouse Server: I think the most important thing is patience. Of course, it’s applied to everything but especially Outback Steak or any restaurant jobs. Patience is really needed.

Outback Cook Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Outback Cook: I was a cook at Outback. Started off as a buser, ended up working my way up to cook. I was actually – a bloomologist is the correct name for what I did. I made the blooming onions.

Interviewer: What was the work environment like?
Outback Cook: The work environment … Very fast paced. Very fast paced. It was good, though. I’m one of those type of workers.

Interviewer: What was your favorite part about working there?
Outback Cook: My favorite part about working there was definitely the employees and the customer interaction.

Interviewer: Please describe a typical day as an employee.
Outback Cook: Busy. Busy, very busy. That’s the best way I can describe it.

Interviewer: How would you describe the application and interview process?
Outback Cook: I came in, I filled out the application. I was called back the very next day for an interview. They asked me very basic questions on the application. Questions like, “What would you do in this certain situation?” Questions like that.

Interviewer: What questions did the interviewer ask during the job interview?
Outback Cook: The same thing. “What would you do in the case like this?” “Why do you feel like you should work for us?” A lot of basic interview questions.

Interviewer: How were you notified that you received the job?
Outback Cook: I actually was hired on the spot. I had to take a personality exam, I guess, and after I took the exam, he came back and asked me, did I want the job, and hired me then. I started working maybe two, three days after that. It was fairly quick.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Outback Cook: Definitely be yourself. Try their hardest to be a peoples person, even if you aren’t, because you’re going to be working around customers.

More Outback Steakhouse Interview Videos:

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3 thoughts on “Outback Steakhouse Interview Questions & Tips

  1. heather

    i’m applying for the job and have an interview scheduled. What questions should i expect and how long will it be?

    Reply
  2. Samira

    My interview at Outback was more involved than most of the people I talked to that worked there, so you may get an easier interviewer than I had but, from my experience –

    The first interview involved questions of how you would handle certain customer service situations and gave me multiple choice options to choose from (the interviewer read the questions and the choices.) She also asked me questions about my experience in customer service and to share stories of how I had handled difficult customers or what I liked or disliked about the job I was leaving. Be sure to be able to answer why you are leaving your previous job if you have one.

    My second interview actually involved a simple comprehension test as well as questions from the proprietor (owner of that Outback.) This interview took longer because of the test. The interview questions were basic and I was very nervous but still got the job.

    I believe what they are looking for is someone reliable but also someone who will fit in there. Working for Outback for me became like working with my best friends. The people there are close-knit and the ones that last are the ones that fit with the group atmosphere.

    Good luck!

    Reply
  3. joe martin

    Does Outback drug test?

    Reply

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