Formal Interview Process
A fast-casual restaurant chain specializing in Asian cuisine, Pei Wei Asian Diner focuses on teamwork and hospitality. The chain looks for talented workers to provide excellent customer care and uses a formal interview process to find the right people. Pei Wei Asian Diner offers a host of positions across the restaurant, and interview processes are unique for each job title.
Serving Job Interviews
For server jobs, applicants usually participate in just one in-depth interview. Most interviews are conducted by hiring managers and last between 30 and 45 minutes. Hiring managers usually begin hiring sessions with common interview questions, then pose a number of customer service scenarios for applicants to provide solutions, such as:
- "Can you briefly tell me about yourself?"
- "What are your strengths and weaknesses?"
- "Why do you want to work for Pei Wei Asian Diner?"
- "What do you do if a customer claims he ordered something different than what he was served?"
- "A customer wants a menu item that isn't currently available. What do you do?"
Interviews for Cashier Positions
Applicants vying for cashier jobs may need to participate in one or two interview sessions. Cashier interviews typically feature basic questions about interest in the job, work experience, and availability. Customer service ranks as an important trait for cashiers at Pei Wei Asian Diner, and applicants often need to answer questions like:
- "How do you handle an upset customer?"
- "What do you do if a customer says his bill is incorrect?"
What to Wear
Job seekers should dress in business casual clothing and exhibit professional demeanors.
Emphasize Customer Service Skills
During Pei Wei interviews, candidates should highlight team work skills and show customer-centered thinking. If applicable, workers want to prove abilities by bringing up relevant experience from past jobs.
How to Get a Job at Pei Wei Asian Diner
Pei Wei Asian Diner prefers to hire associates that show interest in the organization. Job seekers should exhibit passion for Asian cuisine and desire to work at the chain. At Pei Wei Asian Diner, there is no division between front of house and back of house associates. All employees work together on one team with the same goal to provide phenomenal customer care.