Petland Interview Questions & Tips

Hiring Process Overview

Petland maintains a sizeable network of stores that relies on motivated and dedicated individuals to provide customer service and sales. During the hiring process, the retailer uses a single job interview to weed out candidates and select the most eligible workers. Entry-level positions like sales associate take applicants through brief, personal interview sessions with a hiring manager in casual and laid back settings. Job hopefuls discuss pet store-oriented topics and answer questions about personality and professional motives for 20 to 30 minutes before the hiring person either makes a decision or tells the applicant to await a phone call regarding a final decision.

Structured Interview Process

Other employment opportunities, like pet counselor or manager, require a much more stringent hiring process. Petland pet counselor associates and managerial job seekers must typically interview on multiple occasions. The additional rounds of job interview almost always feature different hiring personnel, which may include supervisors, assistant store managers, store managers, or area and district managers. Sometimes, managerial candidates encounter a mix of panel interviews and 1:1 interviews as part of the hiring process. The average time job seekers spend in the interview process, regardless of position sought, falls between a few days and two weeks. Any additional time spent in the interview process typically results due to increased numbers of eligible workers vying for the same spot.

Potential Interview Questions

Hiring representatives may ask candidates interview questions related to hectic and noisy work environments like:

  • "Are you able to perform your assigned tasks while potentially distracted?"
  • "Are there any animals that scare you or make you anxious?"
  • "What is your favorite part of working with animals?"
Other Petland interview questions revolve around operations, sales, and typical customer service scenarios, such as:
  • "If you couldn't help a customer find an item, what would you do?"
  • "What are some ways to ensure the customer leaves the store happy?"
    • Petland Sales Associate Interview Video

      Video Transcript

      Interviewer: Please describe your job title and primary duties.
      Petland Employee: I was hired as a sales associate, and my duties were handing puppies to people, but they also defined who I could hand it to. You have to get permission from a parent to hand it to a kid. And, that was about it. I had to clean up at the end of the night, too. You would get assigned mopping the floor or stocking shelves. Thankfully, you didn’t really have to take care of the poo.

      Interviewer: How would you describe the application and interview process?
      Petland Employee: The application… I went in there and asked for an application. I filled out a one-page piece of paper, talking about the experience with animals, and also sales. I don’t think it had an online component, they may have skipped that. When I walked in, I talked to a manager immediately. Then after that, I was just hired and brought in. Direct deposit information, and that was about it. It was really fast.

      Interviewer: What questions did the interviewer ask during the job interview?
      Petland Employee: “Are you generally punctual?” They always ask if you have a car. They ask that in every job. I’ve just been dumbfounded. How do you have a job if you do not have reliable transportation to get there? They have to ask. Other than that, filling out hours you were available.

      Interviewer: What other advice would you give to a job seeker looking to gain employment?
      Petland Employee: Ask for help whenever possible, because their training process is kind of vaguely formed. When you walk in, you have nothing to do time-wise, other than handing puppies over. If someone magically wants that dog you handed to them, you don’t know how to sell it yet. So, you have to ask for another associate, and they’re going to want the sale, because they did all the work, and you just handed them the dog. When you just start out, you’re not going to get commission on it, anyway – you only get like 1%. So, you’re going to end up getting your hourly rate, anyway. Give the sales and make friends first, when you’re not going to make money off the sale, anyway, to another associate. That kind of social currency at the place you work, I didn’t quite understand that one when I got hired. And I kind of made some enemies rather quickly, just because I wanted a sale to count towards me, even though it meant nothing for money.


  • Lauren says:

    I have an interview with Petland, and I’m so lost with what to wear!! I don’t want to over-do it but i don’t want to be too casual to the point where it looks like i don’t care. I was thinking a pair of nice jeans and a black pinstripe shirt from express with simple jewelry? HELP!!
    Thanks 🙂

  • Jeremy says:


    Just wear something that you would wear to a local reastraunt. Hope that helps ya.

  • dede says:

    i would wear a dark colored jean with a light colored shirt then some simple jewlery with some black tennis shoes

  • Heidi Springer says:

    what is the starting pay? or entry level rate?

  • octavio barraza says:

    im looking for a job to halp my mother with the bills plz give me a call a

  • Cadence says:

    I want to apply for a part time job at Petland. But I dont know how old I would have to be in order to apply. Im 13, 14 in December. All I really want to do is help clean the store, feed the animals when they need it, and bring the animals out to customers when they ask. Am I old enough to do this? Please help!

    • Stephanie says:

      Fairly certain they only hire 16 or older people. Petsmart hires at 17-18+. Has to do with legalities and such. At a pet shelter or pet store, I’ve found that when it comes to things like walking large dogs, you have to be at least 18, as they have the potential to bite, have rabies/other diseases, etc. You’re better off trying at a locally owned pet/fish store, or working at a place that is known for hiring minors, such as Little Cesar’s or Dairy Queen I’m pretty sure. If you want to be around animals, volunteer for an animal shelter (will probably need an adult to accompany you at your age, but some shelters do let younger ages volunteer alone), or take a summer camp with an animal shelter. I tried one at the Humane Society when I was 13 or 14, and it was quite fun! We had to look after our own chicken, train it, clean up after it, feed them etc. We even got two tiny puppies out one day.

  • Izmir says:

    If you are looking for people from other states, I’m here, I’m 17 years old and I love animals.
    I would like to work some job about animals.Please help.

  • Katie says:

    You have to be at least 18 to work at petland in Florida.

  • Baylee says:

    I would love to work at Petland! I’ve loved animals since I was little and they’ve honestly changed my life. I’m only 15 though so would they accept volunteers??

  • Soussie says:

    I’m working at Petland and I ABSOLUTELY LOVE IT! The people I’m working with are great and I always get to play with the animals. Especially the cute little kittens. (=^.^=)
    I noticted that a lot of people are concerned with what to wear at an interview and about their age.

    Be casual but classy. Where dark blue or black jeans and a casual shirt (not too showy). You don’t want to wear a suit or dress too fancy. Of course, you also don’t want to wear anything torn or shabby. Just wear something in between. The idea is to be presentable. =)

    In Canada (I’m from Alberta) you have to be 16 to work at Petland. However this I believe is different in the States, but I’m not sure.

    If you are too young to work at Petland, DON’T FRET. You can definitely volunteer. I believe you have to be either 12 or 13 to volunteer. All you need to do is ask for the volunteer form! And VOILA! You’re involved and this would definitely be a plus for your resume. =)

  • Cecyy says:

    I applied and Petland said they faxed my application to the office. How long would it take for them to call from there for an interview?

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