Brief One-on-One Interviews
Server represents one of the more common job titles available at Red Robin. The restaurant chain conducts basic interviews to screen candidates for serving positions as well as many other job vacancies. Interviews for servers are usually held one-on-one and last about 30 minutes. Job hopefuls may need to participate in up to three interview sessions, depending on Red Robin's urgency to fill available roles and number of applicants.
What to Expect During the Interview Process
The average interview usually starts off with basic questions covering interest in Red Robin, career goals, and work experience. Selling menu items is an important part of serving, and job hopefuls are often asked to mock-sell items off of the current menus. In some cases, managers ask questions meant to evaluate candidate personalities. Some examples include:
- "What would your best and worst critics say about you?"
- "What is your favorite item we serve?"
Host/ Hostess Interview Questions
Red Robin hostess jobs, which often lead to serving roles, also require simple, streamlined interview processes. Most hostess interviews last about 10 to 15 minutes and feature relatively simple questions. Interviewers mostly pose behavioral situations like:
- "Describe a time when you went above and beyond to help someone."
- "Tell me about a time when you had to deal with a difficult customer."
Management job seekers usually participate in multiple rounds of interviews. Red Robin managerial interviews may be held 1:1 or with a panel of hiring representatives. Hiring personnel often probe candidates on management style with Red Robin interview questions like:
- "What would you do different if you were the district manager?"
- "How do you motivate team members?"
- "Tell me about a time when two team members had a conflict. What did you do to resolve it?"
- "When was a time your integrity was compromised by a decision you made?"
Making a Good Impression
Applicants should look professional for Red Robin job interviews by wearing business-appropriate attire and displaying proper hygiene habits. Red Robin maintains core values of honor, integrity, learning, and fun. Use the interview to show possession of Red Robin core values. Exhibit a positive and out-going attitude throughout the entire hiring process and try to have fun with your responses. Whenever possible, use past work experience to demonstrate values. Red Robin needs energetic and enthusiastic associates. Provide customer-focused answers and exhibit a team-oriented attitude. Always put the needs of the customer first when answering interview questions. Maintain proper eye contact with the interviewer and sit up straight. At the conclusion of the Red Robin job interview, shake hands and express gratitude for the opportunity.
Red Robin Server Interview Video
Interviewer: Please describe your job title and primary duties.
Red Robin Server: I kind of floated around and did everything at Red Robin. I started from the bottom because I had no experience. I started as a busser, then I was a dish washer for a little bit, and then moved to the host stand, and then became a server. I was probably the server the longest there.
Interviewer: What was the work environment like?
Red Robin Server: The work environment was fairly relaxed but also there was definitely an urgency to it, as in restaurants are all about turn over. As a busser there was a stress to get the tables clean as soon as possible. Being a dish washer it was really just the faster you cleaned dishes the sooner you were going to go home. Hosting there was the urgency of getting tables set, because people are waiting and people are very impatient when they’re waiting. Then when you’re serving it was all about getting peoples orders out to them as quick as possible and getting the tables turned over as quick as possible.
Interviewer: What was your favorite part about working there?
Red Robin Server: In most of those scenarios I like tipped out positions more. Bussing was a tipped out position, as well as serving. Really the more that you develop your skill the more money you can make for yourself. I liked that rather than hourly wages where there’s not much more you can do for yourself rather than just work more.
Interviewer: How would you describe the application and interview process?
Red Robin Server: Typical slow times in restaurants are between 2:00 PM and 4:00 PM so I actually walked in physically, as opposed to calling in. I walked in physically about three to four days later and asked to speak to a manager. I probably walked in about 2:30 and they weren’t busy because the restaurant isn’t busy at that time. I was able to sit down, talk to them, put a face to the name and after that we were able to set up another interview and a long process went I ended up getting hired.
Interviewer: What questions did the interviewer ask during the job interview?
Red Robin Server: They ask you about work experience. They ask you random things about your life. Some interesting ones is they’ll say, “Tell me about a difficult time and how you handled a situation or problem like that.” I think a lot of them are looking for people who can think on their feet and are problem solvers. Because in restaurants it’s a constant state of chaos and anything can go wrong and they need employees who can react quick and come up with solutions. I think they’ll kind of ask questions geared toward that.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Red Robin Server: Like I said before dress for the job you want. I see entirely too many people come in with athletic shorts and a t-shirt and think that they’re going to get a prominent job. Be confident, dress nice, go in and don’t ever say anything available, or for wage don’t ever say minimum wage. Set goals for yourself, have some self-respect. Make it seem like you are somebody they want to attain rather than you’re just begging for a job. Because if you walk in and say, “I want this job. I work hard. This is what I think I’m worth.” You command a lot more respect for yourself and make yourself a lot more desirable.