Ross Dress For Less Interview Questions & Tips

Hiring process information for an interview at Ross

Scheduling an Interview

A majority of Ross Dress For Less workers begin the hiring process online. The department store retail chain also offers ways to declare candidacy for available jobs in-person. Applicants submit the regularly required materials and contact information and then await a phone call to schedule an initial interview. The initial phone call to set up a job interview may last only five minutes. Prospective team members may wait up to a week to hear back from regarding a chance to interview.

Common Interview Questions

The first interview often serves as an introduction to the position in question. Many entry-level positions available with the retailer only require one job interview, and workers sit through relatively brief yet intensive hiring sessions as a result. On average, interviews fall around 30 minutes in length. Managers generally run the interviews and ask a host of questions ranging from, "Where do you want to be in five year?" to, "Why do you want to work for Ross?" and "Do you respond well in stressful situations?" Experience working with the general public often goes a long way with hiring managers. Applicants without previous retail experience may still impress hiring representatives during interviews but may need to relate past jobs, volunteer work, or other personal endeavors to the position desired.

Pre-Employment Screening and Background Checks

Ross Dress For Less makes final hiring decisions based on applicant performances during the interview process. If a candidate stands in good favor with hiring managers, the worker may be asked to submit to background checks. Barring any off-putting or extraneous criminal history, the company hires the applicant formally. Many initial job interviews end in a formal offer of employment. Some stores may ask applicants to await a phone call or other means of contact to hear word on possible employment. In the event a formal offer is not made during the initial or ultimate interview, candidates should wait no more than a few days to hear back about hiring status.

How to Stand Out

Characteristics often favored in potential employees range from excellent customer service skills to ability to maintain organized storefronts. Dependable, sociable, and motivated workers also demonstrate key traits of ideal associates. Ross Dress For Less hiring managers use the interview process to gauge personalities and decide whether an applicant represents a perfect fit with existing teams of employees.

What to Wear

Casual clothing proves appropriate dress for Ross Stores interviews, so long as workers avoid loud designs or offensive and obscene logos or sayings. Associates work directly with the public and need to operate in professional manners at all times. Wearing appropriate clothing to each job interview may set the right standard with the hiring personnel and potentially improve odds of receiving a job offer.

Ross Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Ross Sales Associate: Okay, I was a sales associate. I worked the cash register and also putting clothes back from the fitting room and just organizing the floor.

Interviewer: What was the work environment like?
Ross Sales Associate: Everyone was really friendly. I think everyone who had been working there was pretty close to each other, so then they were all joking around, but I fit in pretty nicely and I got adjusted quickly.

Interviewer: Please describe a typical day as an employee.
Ross Sales Associate: Yeah, when we came in, we would have a list of things that we had to do. Basically, a section to reorganize throughout the day, and then you’d be assigned to either working in shift at the fitting rooms or the cash register or running racks to put clothes back from the fitting room onto the floor. Then, we just do that and then check in with your manager throughout the day if they had any special tasks for you.

Interviewer: What questions did the interviewer ask during the job interview?
Ross Sales Associate: They asked me if I had had previous retail experience, which I didn’t, and they asked basically a lot of scenario type questions. If a customer was complaining, what would you do? Or, if there was a really long line and there were customers who needed help, like what would you prioritize? Just basically different scenarios that you would encounter when you’re working there and how you would deal with them.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Ross Sales Associate: Well, I applied there over the summer, and that was one of the times when they needed a lot of help, just because I guess people shop more during that time, so then they’re hiring, but I mean it wasn’t that hard to apply, and it was a really fun job. I liked learning just how retail works and not just being the shopper, so I would say it’s a really fun experience, and you should try it out if you want.

Ross Cashier Interview Video

Video Transcript

Video Transcript

Interviewer: Please describe your job title and primary duties.
Ross Cashier: I was a cashier at Ross, so a sales associate. I had to take care of the dressing room. I had to do fitting room, put in people’s clothes back, handing out the number, regular cashiering, returns, discounts, purchasing, putting the clothes back up, just basic cashiering, retail duties.

Interviewer: What was the work environment like?
Ross Cashier: The work environment, it was okay. Really when you work at the Ross I worked at, it’ll be slow and then all of a sudden it’s just like 50 million people come at one time, so you definitely had to make sure you keep occupies, kind of watch and then be ready for a big crowd of people to hit, especially during tax season, that was the worst.

Interviewer: What was your favorite part about working there?
Ross Cashier: Well definitely the discount. That was the different. I think it was like 30%, so that’s definitely a plus, especially working a retail store.

Interviewer: How would you describe the application and interview process?
Ross Cashier: Basically the application is online. They called me in. When I was working, the store was just opening, so if you’re fortunate to apply when the store is just opening, of course, they need a bunch of people. I called in, I got interviewed. They did ask me if I had any cashiering and retail experience. Like I mentioned earlier, it can be stressful, so you also want to make sure that you stress that you can handle a fast paced work environment. I got called back. I went through training and we helped set up the store. Then it went back to just regular cashiering.

Interviewer: How were you notified that you received the job?
Ross Cashier: I believe they called me. I believe the manager specifically called me, but they did send an email, and they needed people, so I think I waited maybe about a week. So, it’s not long. A lot of times, I think with their stores, I was told with a friend that if you automatically don’t do good, because there is a questionnaire, I believe they email you right afterwards, depending on how you did on the questionnaire.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Ross Cashier: I would just say definitely be ready for the stressful part. Everybody has their own level of how much stress they can take, so just be ready to do a lot of work, maybe have a little relaxation period, but then also be ready to deal with any customers.

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29 thoughts on “Ross Dress For Less Interview Questions & Tips

  1. Darrion

    I would like to work at ross to show how a good worker i am i think i would do a good jod working at ross im a very good worker.

    Reply
  2. TIFFANY

    OKAY DARRION NO BODY ASKED YOU IF YOU ARE A GOODWORKER YOU ARE SUPPOSE TO LEAVE COMMENTS FOR OTHERS TO PREPARE THEM FOR THERE INTERVIEW

    Reply
  3. ximena

    i want to apply to ross does anyone have any tips?

    Reply
  4. fedorah

    what do they ask?

    Reply
  5. Janette

    I was womdering if i could work but for community hours?

    Reply
  6. Suz

    Typical questions include what you would do if you found an employee or customer stealing; how you feel about missing work; how fast are you at accomplishing your tasks; and how would you deal with an angry or upset customer. I am currently employed at Ross Stores and have been in the past so I have gone through the interview process more than once. If you are going for rehire at Ross, then the hiring manager will contact your previous Ross supervisor or manager to inquire about your reliability etc. Generally, if they do a background check on you, they are very serious about hiring you.

    I have worked stock at Ross as well as managed the fitting rooms. Stockroom is typically part time and can also be seasonal or temporary. Permanent part-time stock is available. Speed is a very important component of stockroom work. If you are not fast, you will not be successful. Fitting room work involves counting items going into the fitting rooms, sorting clothing returned from the fitting rooms, returning it to the sales floor, and answering the store telephone. Since I have not done cashiering or loss prevention, I have no advice on those positions. I do know that cashier service must be speedy, emphasis on getting as many people through the checkout with a smile as possible. Speed is important with all positions because these stores are typically very high-volume in both merchandise and customers.

    Reply
  7. linny

    Suz,
    I see there are 2 stores opening in locations that would work for me, but their on-line links show 0(zero) openings, so I’m unable to access the on-line application. So, how do you apply? Do they do hiring day,job fair,etc??

    Reply
    1. Sherry Brzeczka

      Go to their careers section and see if you can start a profile and post a copy of your resume and cover letter. Then, set up a “job alert” that e-mails you updates on openings you are interested in. Good luck!

      Reply
  8. Natalia

    I currently filled out an application for Ross, and after applying they asked if I wanted to email my application to me, i said yes, and after going over it I saw this:

    What is the minimum number of hours you are available to work each week? : 0
    What is the maximum number of hours you are available to work each week? : 0
    No Job Questions Available
    No Work Experience Found
    No Education Found.
    No Reference Found.
    No Assessments.
    No Interview Schedule Available.

    I wasnt asked this on the online application, I’m a bit worried, can ANYONE that has had experience with this tell me what it means?
    PLEASE!

    Reply
  9. Barbara

    i’m interested in employment at ross stores because i shop there all the time i would also be a asset to your store i worked at tjmaxx in new jersey you can certainly call there for my reference i’m a senior at the age of 61 years young i have a lot of energy i would to show you what a good worker i can be , thank you in advance ……
    Barbara 10/18/11

    Reply
  10. Andrea

    yesterday was my first interview, the manager asked three questions about our experience and the things that we like about the job, and why we want to work in ross. The interview was with another 15 persons approx. At the start i think that all the people were nervous but finally all of us were sure.
    This interview was in english, and he said that he’ll call us for the second, i hope to be lucky and get hired, i really want to work in ross.
    If they call me for a second interview , I will tell you what happen ๐Ÿ™‚

    Reply
  11. Andrea

    I was hired! then of my first interview, they call me again three days later and was my second interview, they asked me about if I was fast working, if Iiked customer service, etc. Then they said me that were offering a part time position and seasonal, but with the option to convert full time depending on my work, and I said yes!
    The third date with Ross was yesterday and was for sign contract and papers.
    I wish you good luck!!

    Reply
    1. Gk

      How do you pass the online assessment test questions?

      Reply
  12. bob

    Does Ross drug test on the day of the interview???

    Reply
  13. becky

    Did they drug test everyone who got hired?

    Reply
  14. Lex

    I have been called for an interview for Ross, however this would be my first real interview. I have worked at a daycare before, so my appearance was very laid back and casual. But, applying to a clothing store I am unsure of what to wear. Should I stick with all black, or should I try to incorporate a trend into my outfit, should I wear pants or a skirt?
    As well as I tend to be very nervous and have some small anxiety issues, how should I stay calm and what can I expect in an interview?
    Any help is much appreciated.

    Reply
  15. Adriana

    Anyone Know If They Do Interviews In Spanish??

    Reply
  16. GOGO

    Well I got a call today from ROSS , where I have applied about 2 weeks ago ; they asked me about my AVAILABILITY & How Long Was I Working For As A Sales Associate , Then Asked me to come in tomorrow for a group interview ^.^ I’m quite confident but a little nervous about what questions they might ask ๐Ÿ˜ฎ so I so hope I get the job !

    Reply
  17. Melanie

    After applying to Ross, they asked me if I wanted them to send me a copy of my application. Well I said yes and when they sent me it, these questions were not in the application.

    What is the minimum number of hours you are available to work each week? : 0
    What is the maximum number of hours you are available to work each week? : 0
    No Job Questions Available
    No Work Experience Found
    No Education Found.
    No Reference Found.

    Does anyone know why it didn’t show up when I as filling out the application?
    8/20/12
    No Assessments.
    No Interview Schedule Available

    Reply
  18. dan

    I just took the assessment test but I’m unsure how I did, especially on the what would you do section. How can you tell if you passed?

    Reply
  19. Amanda

    I had 2 interviews at Ross. Now I’m just waiting on a background check to clear. It’s a very easy interview. Just remain calm and show self-confidence. They ask simple questions, but answers should be well thought out. Base them on personal experience from past jobs or personal experience. Maintain eye contact. Try not to let nervousness show. They look for that type thing with this environment in sales. You work with strangers daily.

    Reply
  20. Camille

    I like the concept of reaching out to visitors to the site, and allowing them to share their experiences with others about what to expect with respect to the stores interview process. Also, reading the comments from the variety of visitors can be helpful in showing some people that they are not alone in being nervous (as others are too). Additionally, posting the likely interviewing questions, and that you use the behavioral interview approach will help interviewers know how to prepare properly for the interview. Impressive!

    Reply
  21. becs

    I had two interviews with Ross and at the second interview they hired me. But they sent an email saying to fill out my I-9 form and submit it electronically but I don’t know where to do it? Can anyone help me?

    Reply
  22. Alejandra

    Hi everyone I had an interview yesterday and it was pretty easy they ask you simple questions like, How would you deal with an upset customer? What was your biggest project and what steps did you take? If a manager insulted you how would you react? In the scale of 1 to 10 how energetic are you and why? Have you ever catched someone stealing? And what did you do? Do you let things slide? Do you prefer working by yourself or in a team? Why should Ross hire you? I got interviewed by the assistant manager she was a nice lady. She hired me at the spot. Just waiting for my background check ๐Ÿ™‚ If you get scheduled for an interview make sure you dress nice ( black slacks and a nice shirt ). Good luck ๐Ÿ™‚

    Reply
  23. paulina

    went to my interview and it was a short 10-15 minute interview, way shorter than the interview you have to go trough at walmart. as for clothing i was probably the most dressed up person their for the interview, most people wore very casual clothing.overall it went well asked basic question
    why you want to work at ross?
    mention a situation where you had to work on various things at once.

    Reply
  24. khanh bui

    Well I got a call today from ROSS , where I have applied about 2 weeks ago ; they asked me about my AVAILABILITY & How Long Was I Working For As A Sales Associate , Then Asked me to come in tomorrow for a group interview ^.^ Iโ€™m quite confident but a little nervous about what questions they might ask ๐Ÿ˜ฎ so I so hope I get the job !

    Reply
  25. Mayra

    Hi, I received and email saying :We are excited to welcome you to Ross Stores!

    The next steps in your hiring process include completing government form I-9 to establish your proof of eligibility to work in the United States. If you choose to use the form I-766 or I-551 for your I-9, we request that you bring two (2) copies of the form (along with the originals) with you on your first day of work.

    We look forward to having you onboard soon!

    Sincerely,
    Ross Stores

    I am unsure of what to do next… should I wait for another email or should I contact them? and what should I say?

    Reply
  26. Patricia

    I had apply for Ross on a sat night ….Monday morning got a call for my first interview schedule the next day…I was so excited being that it was Ross….went about 30 mins early before my time and wear a more business casual attire…which was grey slacks and a nice black top…and my high heels…kept it plain and simple…Going into my interview I was ask to tell them about myself….then about why I wanted to work there and why did I want to leave teaching to do retail work…pretty much basic easy question…then I was told that I will have a second interview as soon as the manger was available….so keeping my finger cross..

    Reply
  27. Margaret

    I applied at a ROSS near where I live last week and got a call a few days later for an interview which I did today. They started my interview off by confirming some of the information on my application- like my availability and then they went into the questions. They asked me to sum up my work experience and how my work experience translates into the company. They also asked about my weaknesses and strengths as well as my least and most favorite part about my last job. And then they went over the primary areas they are hiring for and the available hours- the minimum and maximum to expect and that its minimum wage and asked if that sounded good to me. They had no further questions and they do conduct very thorough interviews, I didn’t have a question that they didn’t already answer. The interview ended with them saying they still have previously scheduled interviews today and the other day they are conducting interviews and that they will call on Friday with the news in regards.
    However, I checked my email about an hour ago and had an email from the automated manager saying they were considering other applicants at this time for position, but didn’t give any positions or anything. Got a little confused, but I’m waiting until Friday, if I don’t hear anything or whatever then that’s that, obviously I didn’t get it. But if you know if I should be concerned with that email please let me know.
    But those are just a few questions you could expect to be an interview with them, not every store does this process the same.

    Reply

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