Shell Interview Questions & Tips

One-on-One Interviews

Highly recognized gas station chain Shell seeks candidates to fill retail sales and customer service jobs. Applicants often apply online or in-person at a local store to secure entry-level employment. Job hopefuls usually sit through one-on-one interviews to prove worthy candidates for available positions. The convenience store company may impose a series of interviews for managerial candidates. Most managers issue on-the-spot job offers for entry-level positions or render determinations within a week. For more advanced roles, such as supervisor and manager, applicants may spend between two and four weeks under review in the official hiring process.

Common Interview Questions

Customer service representatives generally field routine interview questions like:

• "Have you ever had to deal with an irate customer before?"
• "Would you consider yourself a team player?"

Other interview questions touch on availability or personal interests. Make use of examples from previous experience and trade knowledge when replying to questions to show interest in the position, if possible. Candidates sometimes meet for additional interviews; however, most entry-level applicants are offered the position after the first interview.

Managerial Interviews

Shell management positions seek applicants with prior experience managing others as well as candidates with excellent customer service skills. Prevalent interview questions include:

• "What would you do in a robbery situation?"
• "How would you calm an unruly customer at your store?"

Candidates may endure more than one interview with multiple hiring managers. At the end of the hiring process, the fuel company may perform drug screening and background checks before offering positions.

How to Ace Your Interview

The gas station and convenience store chain require candidates to dress appropriately and employ enthusiastic demeanors upon hire. Applicants should show a capability for performing convenience store and gas station tasks in positive and self-motivated manners. Showing retail marketing acumen in addition to current customer care practices may place applicants above other job seekers competing for identical positions. Sit up straight, maintain eye contact, and ask questions if appropriate. Candidates may need to check back often with the company to check on employment status.

Shell Night Manager Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Shell Night Manager: I was a night manager at Shell service station. My primary duties was at night I would stock, check the tanks for the price of the gas that had been sold and check the tanks to- you know dip them, see how much gas was left in the tanks and serve the people.

Interviewer: How would you describe the application and interview process?
Shell Night Manager: The application, it was paper trail and I signed and drug testing and stuff like that. That was about it. When I went for my interview I was nice, clean, had my beard shaved down. I’ve had a beard all my life. It was all right.

Interviewer: What questions did the interviewer ask during the job interview?
Shell Night Manager: The first, the main one was, was I trust worthy. Would I show up to work on time? That was the basic thing they wanted to know. If I would show on time and if I were trust worthy. Because I was dealing with money and when I left at night I had to count the drawer and put the money in the safe for the next person that came in in the morning. That was the basic questions that they wanted to know.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Shell Night Manager: If you want to work long hours and mostly the day jobs are filled. If you want to work at night, Shell would be a good place to go. The pay is decent. You get to meet all kinds of people, all kinds.

Related Links:
Shell Application