Sheraton Hotel Interview Questions & Tips

Face-to-Face Interiews

Sheraton maintains over 400 hotels worldwide and a workforce in excess of 145,000 employees. Jobs become available on a regular and rolling basis. The international resorts and hospitality company maintains high levels of customer service standards by hiring on qualified, personable, and dedicated individuals. Applicants must complete all rounds of the Sheraton hiring process in order to work for the hotel chain. Sheraton predominantly uses face-to-face interview sessions, generally moderated by a lead supervisor or hotel manager, to screen workers. Some applicants may come across multiple interviews during the Sheraton hiring process; however, most workers interview with a single hiring manager before a determination of employment is made.

How to Stand Out

Organizational skills and presentable appearances play vital roles in gaining employment with Sheraton Hotels. Applicants should pay special attention to grooming and dress when attending Sheraton job interviews. The way in which prospective associates conduct personal mannerisms and behavior during Sheraton interviews also heavily influence employment consideration. Customer service ranks as a pivotal aspect of Sheraton Hotels & Resorts, and applicants should demonstrate the ability to fit company culture early on in the interview process to ensure a solid performance.

What to Wear

Job seekers should wear button-up shirts and ties, dress blouses and professional tops, khaki or dress pants, skirts, business dresses, and dress shoes to Sheraton interviews. Additional time spent grooming also benefits aspiring hotel workers.

Questions to Expect

Oftentimes, Sheraton hiring personnel use applicant resumes to lead discussion during the interview process. The hiring managers pull interview questions directly from the applicant information to gauge personality and relative job skills. Fairly common interview questions include:

• "How would you handle a situation in which a guest needed information you did not personally have?"
• "Are you able to work nights, weekends, and holidays?"

Questions asked of managers may differ slightly from interview questions posed to entry-level applicants, such as:

• "How would you handle an insubordinate employee?"
• "Would you go out of your way to satisfy guest needs?"

Short Hiring Process

Overall, the Sheraton hiring process takes little-to-no time to complete. Workers sometimes receive employee referrals for positions, which greatly decreases time spent interviewing and conversely increase chances for hire. Applicants who participate in the hiring process through traditional methods generally only spend a week or so going through the necessary channels to find work. Sheraton routinely makes offers of employment to workers during the final interview. If an applicant does not receive a job, the worker may still interview for future positions as the hotel chain keeps information on file for months.

Sheraton Lead Cook Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Sheraton Lead Cook: Lead supervisor. My official duty was to come in in the morning. I started cooking for the breakfast buffet when we have bacon, sausage, pancakes, whatever for the buffet, and also to prep for an omelet station. Also, to set-up all the items like the waffle machine, all those things in preparation for room service and dining room.

Interviewer: What was the work environment like?
Sheraton Lead Cook: Sometimes it was slow and sometimes it was a little stressful, because you were not only ala carte or what we say “cook to order” for dining room, but you are also working on a banquet, but then you also work in cooking from the room service menu, too. Sometimes it could get very busy trying to keep everything on line.

Interviewer: How would you describe the application and interview process?
Sheraton Lead Cook: The application and interview process? Application, I fill out the application. I presented my resume. Then I was asked questions about as far as my skills, my attitude, what did I do in my previous jobs. Some of the things … It was where they asked me to make a dish or something like that, make a special. What would you do if I give you some chicken breast, some onions, some base? Make me a meal. Make me a special out of this. It was like an on a job, too.

Interviewer: What should an applicant wear to the interview?
Sheraton Lead Cook: I would say chef’s jacket has always worked good for me. I’ve always gotten a lot of compliments out of the chef jacket. It gives you the chef jacket, black pants, shoes. Make sure they’re ironed real good, crisp. Make sure your hair’s trimmed. I’ve always gotten good feedback on coming in. It give you the impression that you are ready to work now. I’m ready to start ASAP.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Sheraton Lead Cook: When you go there, have a great attitude, a great smile. Have the willingness to want … If you love what you’re doing, then your attitude will show when you’re talking to the employer. That will win you over.

Related Links:
Sheraton Hotel Application
Sheraton En Espanol