Hiring process information for an interview at Southwest Airlines
What to Expect From the Hiring Process
Major airliner Southwest already manages a workforce of more than 45,000 employees. As one of the biggest air travel providers in the industry, Southwest routinely looks to hire new workers for a number of job opportunities. Individuals looking for a career in the airline industry may apply for Southwest jobs, like ticket agent, baggage handler, mechanic, and flight attendant positions. To begin the hiring and interviewing process, Southwest Airlines employment hopefuls must create an online profile with the following components: job history, job skills, education, personal professional achievements, and other factors that may influence hiring probability.
Regardless of position, Southwest Airlines interviews usually consist of multiple stages. The initial session involves a representative from Southwest who contacts multiple applicants and deliberates among candidates. Additional staff members that participate in the Southwest interview process include department officials, independent investigators, and employees from Human Resources. Some stages of the interview process may seem repetitive, though the process is used to make calculated decisions toward qualified applicants.
Typical Interview Questions
Interview questions most commonly heard during the Southwest Airlines hiring process relate to working in the airline industry, customer service skills, work ethic, and dedication to performance. Many questions pull information directly from applicant resumes or online job profiles. Common phrases include:
- "Do you enjoy flying?"
- "Do you enjoy serving people?"
- "How do you handle stress on the job?"
What to Wear
The right physical appearance often conveys confidence and professionalism. Business attire represents suitable clothing for each Southwest job interview in addition to neatly styled hair and good hygiene.
Acing Your Interview
Non-verbal communication may prove just as important during the Southwest Airlines interview process. Applicants should remain seated, upright, and avoid nervous ticks or jitters. However, staying too rigid should be discouraged, as well. Maintain eye contact and communicate in well-thought-out sentences as much as possible.