Hiring process information for an interview at Sprint
How the Hiring Process Works
One of the largest companies in the telecommunications industry, Sprint consistently needs to hire on help in order to maintain current standards of operations. Offering positions tailored to both entry-level and professional job seekers, candidates face varying interview processes depending on the position sought. Most sales and customer service roles typically take the route of phone interviews, followed by multiple one-on-one meetings with various hiring personnel. At times, candidates for either position may meet with panel interviews consisting of both store managers and assistant managers. Applicants seeking supervisory positions tend to meet with store managers in face-to-face meetings, followed by panel interviews with upper-level personnel. These interviews may conclude with another face-to-face meeting with Sprint district or area managers. All candidates face the possibility of drug screening and background checks before formal offers of employment are made.
What to Expect During the Interview
Sales and customer service positions interview for up to four weeks before the hiring process culminates. Interviews last between 15 to 30 minutes on average and may include skill demonstrations, such as selling a store item to the interviewer or taking part in a call-center simulation. The telecommunication company screens for open availability, personable traits, and the ability to adapt to stressful, fast-paced situations.
Typical interview questions asked of prospective workers may include:
- "Can you sell me the differences between various operating systems?"
- "How would you describe your comfort level with today's technology?"
- "How would you handle an extremely upset customer who is screaming and yelling?"
In addition to typical interview questions, management candidates may respond to queries about leadership skills and long-term employment goals. Sprint expects supervisors to successfully coach team members and assist in achieving desired results. Candidates answer questions about prior management experience, current trends in technology, and proper ways to boost sales. Applicants may expect a longer interview process, lasting anywhere from three to six weeks in totality. Candidates not offered a position at the conclusion of the hiring process may want to follow up with hiring personnel on a frequent basis.
Making a Good Impression
Greet each hiring manager in manners used to potentially greet customers. Remain friendly, welcoming, and considerate. Smile consistently throughout the interview process and maintain a positive attitude. Maintain eye contact with each interviewer and answer all job interview questions openly, carefully, and honestly. Though Sprint imposes no formal requirements for most entry-level opportunities, applicants should attend each hiring session dressed agreeably and displaying superb proficient behaviors.
Sprint Sales Associate Interview Video
Interviewer: Please describe your job title and primary duties.
Sprint Employee: I am an associate at Sprint. What I do is on a daily basis if any customer needs an activation, I do activations for their phones. It could either be from Sprint, Boost, or Virtual, which is their branches to the company. If the customer has any questions with their phones, they’re having problems with them, either connection-wise or the phone itself, we do that. If the phone itself is linked to another company, we refer them to those companies, as well, if there’s anything we can’t do anymore. Other basic things are just monthly bills that they have to pay, the customers.
Interviewer: How would you describe the application and interview process?
Sprint Employee: I had done an interview when I was a high school senior, and it had gone well. But unfortunately, because of my schedule back then, it didn’t work out. I just left it there, but then about six months ago, I got to call back from the managers, and they said that if I had time now, because they had really like my interview and my resume. I told them that because I’m in college I could technically work now a part-time job. It was just a regular application with information and a resume kind of interview.
Interviewer: What questions did the interviewer ask during the job interview?
Sprint Employee: They mainly wanted experience. I told them that based on phones, I didn’t have any experience at all. I was high school student, so I don’t really have any other work experience either. What got me the job evidently was that I had done programs on the side that dealt with business management and other things like that. Things like that were the things that they saw that I had communication skills and other skills that fit the job. Evidently, that’s why they gave it to me.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Sprint Employee: I would say that try to get experience with something to do with technical, the technical area, or if they can’t, just anything that will help them gain the skills they are looking for. At the end, that’s what any employers will probably look for in a person, just the skills that have to do with communication and patience. That would be my advice.