Starbucks Barista

Starbucks Barista Job Description & Interview

Job Description and Duties
Starbucks baristas perform several job duties and provide customer service. Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications. Starbucks baristas may also operate cash registers and credit card machines. Baristas may field customer complaints or questions, as well. Baristas at Starbucks also must often clean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift. Baristas work to maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management every day.

Salary and Compensation
A barista at Starbucks typically enjoys competitive pay as well as a variety of employment benefits. Starbucks barista starting salary rates typically fall between minimum wage and $10.00 per hour, depending on experience and location. Baristas may also take advantage of several Starbucks job benefits. Qualified Starbucks baristas receive health benefits, such as medical, dental, vision, and life insurance plans. Eligible baristas at Starbucks may also enjoy 401(k) retirement programs and paid vacation time.

Starbucks Barista Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

Starbucks Barista: I was a barista at Starbucks, and my job duties were to provide excellent customer service while making hand-crafted, quality beverages.

Interviewer: What was the work environment like?

Starbucks Barista: It’s a busy job for customer service, obviously. The fellow employees… it’s a fairly fun job, fun atmosphere. Not a whole lot of pressure or anything.

Interviewer: What was your favorite part about working there?

Starbucks Barista: I think my favorite part is just probably interacting with coworkers, and obviously it’s not a very demanding job, so you can walk in there and have fun, no matter what’s going on in the day, or in your life or whatever. So, it’s a fairly simplistic job. It’s a good time.

Interviewer: Please describe a typical day as an employee.

Starbucks Barista: You come on shift, and it’s kind of as the customer demands and stuff. There’s a long line, you can be jumping in and rotating somebody off bar or jumping on the cash register – maybe just doing whatever’s needed in the moment. If it’s a fairly slow day, you could just be walking in, maybe help getting the store restocked, set up for the next rush.

Interviewer: How would you describe the application and interview process?

Starbucks Barista: I actually went through two application processes the first time I worked with them. It was a fairly structured interview. The store manager sat down with me – I filled out a written application – she sat down with me and basically asked me very structured questions, and the second time I applied with them to work was an online application, which was pretty difficult for me to follow, and I didn’t enjoy it at all.

Interviewer: What questions did the interviewer ask during the job interview?

Starbucks Barista: There are a lot of questions about conflict resolution, from what I can remember, structured in the sense that you deal with a difficult customer or maybe an angry coworker or something like that. So, very structured questions just to see how you respond to different scenarios and situations.

Interviewer: What set you apart from other candidates?

Starbucks Barista: I think I came in very well-prepared, obviously researched the job and what they’re requiring of me. Well-dressed… just came in very professional and tried to represent myself in the best way possible. So, I hope that’s what set me apart.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

Starbucks Barista: Go in with a big personality. I think that wins most people, especially in a job like Starbucks, where it’s just strictly based on customer service and your willingness to adapt to others. Go in with a big personality and have fun with it. I think that’s really what the corporation looks for.


Starbucks Barista Interview Video 2

Video Transcript

Interviewer: Please describe your job title and primary duties.
Starbucks Barista: I would work the cashier, mix the drinks up sometimes, sweep around, just the basic duties.

Interviewer: How would you describe the application and interview process?
Starbucks Barista: The application, it was just online. I applied for the application online. I mean, I submitted my application online. I think I got a call maybe three weeks, a month-ish. I think I came in there; I was dressed business formal. I just came in there… at that time, the person who did interview me was a manager, so he just asked me why I wanted to work at Starbucks. He asked me typical job interview questions – “Can I have some of your references? What happened at your last job? Is this job for paying bills, or do you just want some extra money?” Basic questions like that.

Interviewer: What questions did the interviewer ask during the job interview?
Starbucks Barista: They definitely – I don’t know why – but they asked me if I was ever a bartender before. They definitely asked me that. I said, “I’m not even 21 yet.” But, they asked me just about the general knowledge of what to do, am I able to keep up a routine, because they said it’s more of a set, like every day, set schedule of what you’re going to do. He asked me am I person that likes changes, or do I want a continuous, steady thing where every day I’m going to do the same thing from 9 to 5.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Starbucks Barista: I would tell them, honestly tell them that it’s going to be hectic, especially hectic in the morning. You honestly won’t get to sit down a lot. You’re constantly going to be moving, it’s constantly going to be hectic in the mornings. I would suggest that they really get friendly with their coworkers, because if not it’s going to be lonely shifts, and just have interactions with your coworkers to make the shift go along better. Of course, you always want to have a good relationship with your manager. Just obvious stuff. Have patience with some customers, because some customers, you give them something and, “This is too cold,” or something like that, “This is too warm,” something like that. But, just have patience with the customers, just provide good customer service.


Starbucks Barista/Cashier Interview Video 3

Video Transcript

Interviewer: Please describe your job title and primary duties.
Starbucks Cashier: I basically was a barista and a cashier. They interchange depending on what’s going on that day. Just make people lattes and take all their money. Clean up a little bit.

Interviewer: How would you describe the application and interview process?
Starbucks Cashier: It was pretty laidback. I went out to the lobby and got a free cup of coffee. We just sat there. Asked basically what my work experience was and things like that.

Interviewer: What questions did the interviewer ask during the job interview?
Starbucks Cashier: Actually, I also got hired at Starbucks twice. One of the times was a job fair, and they asked really interesting questions, like they would describe a scenario, and I would have to say how I would react. It wouldn’t necessarily relate to coffee or Starbucks or anything like that. Like if you had this thing happen to you, how would you react. The typical one where I was in the lobby and spoke to the manager, nothing too out of the ordinary. Maybe a question where, “Why do you want to work here? Why would you want to work in a coffee shop?”

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Starbucks Cashier: I would say just in your interview, dress nicely, but I think what’s big is your attitude and your level of confidence. And they want somebody who’s excited and somebody who is going to be upbeat all the time. So, if you can show that in an interview, that’s what’s going to set you apart.


Starbucks Barista Interview Video 4

Video Transcript

Interviewer: Please describe your job title and primary duties.
Starbucks Barista: Well, I was a barista. Once you become a barista, basically we go out to make all of the Starbucks drinks. We do stuff like make the concentrates; it would be taking these packets and mixing them up in batches, like pre-coffee. When they would pour it into the frappucino. It wasn’t like just making it on the spot, like you would have some ready. You’re allowed to know more, and there would be eight cups of coffee. Another thing a barista had to do was set timers on the coffee pots, and they’re only supposed to last 30 minutes, then we have to make a new one. That was company policy, at least when I worked there. So you would really have to watch that and make sure as soon as that after that 30 seconds, full or not, you make another one. It was really precise. Another thing about being a barista is make sure all your measurements are perfect, the drinks are consistent. Three scoops of mint, three scoops of mint. 10 ounces equals 10 ounces. At the end of the night, you have to tally everything, stuff like that.

Interviewer: How would you describe the application and interview process?
Starbucks Barista: Application was pretty standard: it was pretty much one piece of paper. Interview… I got drug tested I remember. I went in with a manager one time and was hired on the spot. The training was probably about two weeks. It’s a certified test from the top at the head office. You can’t fail it, pretty much. The training was pretty rough, and the test was pretty difficult.

Interviewer: What questions did the interviewer ask during the job interview?
Starbucks Barista: They wanted to know how you work with customers. Obviously that’s pretty much all that job is, face to face. They wanted to know how well you were with process of elimination and being able to do things, because if it was really backed up, do you do something easy or do something hard? How do you help the guy next to you to get these drinks out the fastest? A lot of things like that. They’re really strict about the cash register, because there can’t be any mistakes. They tell you to be super careful what you punched in, making sure you gave correct change back. So, be precise.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Starbucks Barista: The advice I would give is to be overly positive, to assure them you can handle any situation that you’re in, and tell them that you’re a people person, and that you’re going to bring business in. These people that come through to get this drink, they remember you so well that they buy this drink again, because you’re so friendly, where they’re, “I’m going to Starbucks, not Caribou, because I remember that one kid, super nice guy that made my drink for me,” and you write something special on there. Being personal and being friendly with the customers, because the customer is always right.

Apply Online: Starbucks Application Online

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