Starbucks Manager Job Description & Interview
Job Description and Duties
What Does a Starbucks Manager Do?
Starbucks managers perform a variety of job duties, such as overseeing employees and communicating with regional and corporate offices. Managers at Starbucks coffee shops make sure all operations adhere to the guidelines set forth by the Starbucks corporate offices.
Lending a Hand
Starbucks managers may also participate in daily operations, set as banking, providing customer service, cleaning, and assisting customers with complaints. Starbucks managers may need to assist baristas during busy times or even clean restrooms when needed. Managers with Starbucks work to ensure every customer leaves the coffee shop satisfied and ready to return again.
Salary and Compensation
How Much Do They Get Paid?
The average salary for a Starbucks manager is about $50k annually. Managers at Starbucks may also take advantage of a wide array of job benefits. Qualified Starbucks managers enjoy health benefits, such as medical, dental, vision, and life insurance coverage.
Are There Any Additional Benefits?
Eligible managers at Starbucks may take advantage of financial employment benefits, including 401(k) retirement plans and paid vacation time. The employment benefits and salary options offered to Starbucks managers differ according to job title, work experience, and time with the company.
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Review the Starbucks Application page.
Starbucks Manager Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Starbucks Manager: So I am a manager at Starbucks. So my general duties with that job are going to be normal Barista jobs, like doing register, making drinks, cleaning, all that stuff. But also as a manager I also have to work with orders when they come in. I have to fill out, do inventory, how much do we have in the store and what else do we need? How much do I have to order? And take that into account.
And I do that with merchandise, pastries, all of that stuff that we get in. I also have daily paperwork that I can complete every day that I’m in at work. Just different things like different temperatures of the different bridges. All of that stuff that’s done on a daily basis instead of a weekly basis. I also have to know how to run a team. So a leadership quality is involved there. And at a time I’ll have six people on the floor and I’m going to be the one in charge. I have to figure out who’s going to be going where, who fits each position better. And I also have to train people so I have to put that into the scheduling as well. And so I have to know how to do all of that and all at once.
Interviewer: What was the work environment like?
Starbucks Manager: Starbucks is very fast paced because everyone needs their coffee. Everyone wants their coffee and wants it fast. So it’s very fast paced work environment. So as a first job, I wouldn’t say it’s ideal. It can work, but it’s a lot more work that you have to put forward if this is your first job. It’s very much of a shock if you’re not used to a work environment. It’s very fast paced. Still a very friendly environment.
Definitely good with … The one thing that kind of put me off at first, it’s very stressful at times just because as a manager coming into a new job. There’s definitely a bigger workload of things that you have to do and you have to learn it very fast in order to keep the system flowing efficiently. So that would be the only thing. It’s fun but it’s just very fast paced and it’s can be stressful if you’re not used to it.
Interviewer: What was your favorite part about working there?
Starbucks Manager: I think it’s really fun. I enjoy making drinks, I think is kind of like an art if you’re very good at it. I also get discounted drinks so that’s always fun. Especially with Starbucks ’cause everyone loves Starbucks. So I think that’s a nice perk.
Interviewer: Please describe the application and interview process
Starbucks Manager: Application process. So I don’t work at a corporate store. I work at a licensed store and so I work at the one at the University of Akron. So I had to apply through the University of Akron website. So I emailed the email that it gave me. It’s very much through email and then when they asked me to come in for the interview it was all email based. They didn’t bother calling me or anything.
Interviewer: What questions did the interviewer ask during the job interview?
Starbucks Manager: Interview questions. They look at your previous job histories, if you have any, and they’ll give you scenarios, “Okay, this is a scenario. How would you lead in this kind of scenario?” Or they’ll ask you about your previous jobs, how you were able to lead a team or use like critical thinking skills in your previous job, so it was very much based on how your mind processes in a fast paced environment or how your mind processes things very quickly, I guess.
Interviewer: How were you notified that you received the job?
Starbucks Manager: I actually got hired immediately. I don’t know if that’s the same for other people or if it was just because they were tight on employment, but I got hired that same day.
Interviewer: What set you apart from other candidates?
Starbucks Manager: I would probably say I’m very outgoing so that’s good when it comes to working not only with customers but as a manager you’re also going to be working with a team. So to have that outgoing personality, it really helps when you’re teaching people and leading a group. I feel like you do have to be outgoing. I’m very job oriented. I have a good work ethic and that was explained through how I’ve acted in previous jobs. They liked my work ethic with previous jobs and as a manager you need a good work ethic due to the amount of workload that they’re asking you to do.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Starbucks Manager: If you’re going into this as your first job, power to you. It’s going to be a little bit tougher for you if if it is your first job, instead of it being like maybe a third or fourth job. But make sure you’re ready for a very fast paced environment, very quick training process because they need to get you trained very quickly, very intensely, and then put you on the floor so that you’re able to dish out drinks. So, as long as you’re prepared for that, then you’ll be good at this job.
Starbucks Shift Supervisor Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Starbucks Shift Supervisor: I was actually on-site supervisor for Starbucks. Duties would be the same as the barista. We do the exact same thing, but this time you have a little more responsibility watching over the other baristas and making sure everything in the store goes smoothly.
Interviewer: What was the work environment like?
Starbucks Shift Supervisor: It’s really relaxing. You walk into a Starbucks, and that’s what Starbucks tries to portray to their customers. You walk in there, and there’s sort of where you can feel comfortable and at home, easygoing, where you can relax, read a book, study. That’s what Starbucks tries to portray. That’s really what the work environment is, just relaxing.
Interviewer: Please describe a typical day as an employee.
Starbucks Shift Supervisor: A typical day, you walk in, you set up the whole store. Little by little, people start coming in. You get a rush hour. It becomes really hectic, but you really just got to keep yourself composed. That’s the typical day just in and out.
Interviewer: How would you describe the application and interview process?
Starbucks Shift Supervisor: The application is really long. It asks a lot of very detailed question. Questions like… some of the questions you just don’t understand why they’re asking you a question, especially not having worked there before. They would ask you, like: “What would you do in an instance where some product on our shelf were to be broken?” Something like that. You just don’t really know the procedures just yet, but they’re asking you that. So, I mean, it’s really kind of confusing, but I guess they’re trying to really get the critical thinkers. And I guess you really need a lot of critical thinkers when it comes to coffee, especially with those people that really love their coffee. So, it’s a long process. It’s really doable. You just got to be really patient and really read between the lines.
Interviewer: What set you apart from other candidates?
Starbucks Shift Supervisor: Like I said, a person’s charisma. You really got to maintain a positive charisma. Being able… I mean, it’s not really about if you’re shy, they won’t hire you, but it’s really about how you compose yourself in front of a customer even if your shy. So, I mean, if you can really keep a smile on your face, really being straightforward with them, look into their eyes you know when they’re really ordering coffees and stuff like that. That’s really all it takes.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Starbucks Shift Supervisor: If you’re going to work at Starbucks, you just got to be really patient, and these customers are sometimes really brutal. Sometimes, they’ll come at you really strong. All you can really do is just smile and try to fix it for them. Starbucks tells their employees, “Never fight back. If something’s wrong, replace it.”
