Starbucks Manager Job Description & Interview
Job Description and Duties
Starbucks managers perform a variety of job duties, such as overseeing employees and communicating with regional and corporate offices. Managers at Starbucks coffee shops make sure all operations adhere to the guidelines set forth by the Starbucks corporate offices. Starbucks managers may also participate in daily operations, set as banking, providing customer service, cleaning, and assisting customers with complaints. Starbucks managers may need to assist baristas during busy times or even clean restrooms when needed. Managers with Starbucks work to ensure every customer leaves the coffee shop satisfied and ready to return again.
Salary and Compensation
The average salary for a Starbucks manager is about $50k annually. Managers at Starbucks may also take advantage of a wide array of job benefits. Qualified Starbucks managers enjoy health benefits, such as medical, dental, vision, and life insurance coverage. Eligible managers at Starbucks may take advantage of financial employment benefits, including 401(k) retirement plans and paid vacation time. The employment benefits and salary options offered to Starbucks managers differ according to job title, work experience, and time with the company.
Starbucks Shift Supervisor Interview Video
Interviewer: Please describe your job title and primary duties.
Starbucks Shift Supervisor: I was actually on-site supervisor for Starbucks. Duties would be the same as the barista. We do the exact same thing, but this time you have a little more responsibility watching over the other baristas and making sure everything in the store goes smoothly.
Interviewer: What was the work environment like?
Starbucks Shift Supervisor: It’s really relaxing. You walk into a Starbucks, and that’s what Starbucks tries to portray to their customers. You walk in there, and there’s sort of where you can feel comfortable and at home, easygoing, where you can relax, read a book, study. That’s what Starbucks tries to portray. That’s really what the work environment is, just relaxing.
Interviewer: Please describe a typical day as an employee.
Starbucks Shift Supervisor: A typical day, you walk in, you set up the whole store. Little by little, people start coming in. You get a rush hour. It becomes really hectic, but you really just got to keep yourself composed. That’s the typical day just in and out.
Interviewer: How would you describe the application and interview process?
Starbucks Shift Supervisor: The application is really long. It asks a lot of very detailed question. Questions like… some of the questions you just don’t understand why they’re asking you a question, especially not having worked there before. They would ask you, like: “What would you do in an instance where some product on our shelf were to be broken?” Something like that. You just don’t really know the procedures just yet, but they’re asking you that. So, I mean, it’s really kind of confusing, but I guess they’re trying to really get the critical thinkers. And I guess you really need a lot of critical thinkers when it comes to coffee, especially with those people that really love their coffee. So, it’s a long process. It’s really doable. You just got to be really patient and really read between the lines.
Interviewer: What set you apart from other candidates?
Starbucks Shift Supervisor: Like I said, a person’s charisma. You really got to maintain a positive charisma. Being able… I mean, it’s not really about if you’re shy, they won’t hire you, but it’s really about how you compose yourself in front of a customer even if your shy. So, I mean, if you can really keep a smile on your face, really being straightforward with them, look into their eyes you know when they’re really ordering coffees and stuff like that. That’s really all it takes.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Starbucks Shift Supervisor: If you’re going to work at Starbucks, you just got to be really patient, and these customers are sometimes really brutal. Sometimes, they’ll come at you really strong. All you can really do is just smile and try to fix it for them. Starbucks tells their employees, “Never fight back. If something’s wrong, replace it.”
Apply Online: Starbucks Application Online