As a Fortune 500 company and the largest provider of property and casualty insurance in the world, State Farm maintains an extensive and continuously growing workforce of more than 65,000 associates. In addition to insurance, the company provides jobs at offices and response centers nationwide.
Facts About Working at State Farm
Minimum Age to Work at State Farm: 18 years old (How old do you have to be to work at State Farm?)
State Farm Hours of Operation: Mon-Fri: 8:00am-5:00pm; Closed Saturday and Sunday
Available Positions at State Farm: Sales Associate, Underwriter, Claims Adjustor, Property and Casualty Analyst, Technician, Bank Operations Center Representative, Bank Response Center Representative, Bank Collection Center Representative, Catastrophe Team Member, Claims Representative, Claim Processor, Estimator, Health Claim Examiner, Life Claim Examiner, Customer Service Representative, Agency Specialist, Secretary, Systems Analyst, Audit Manager, Bank Compliance Analyst, Bank Business Analyst, Payment Specialist, Next Door Lab Research Analyst, Marketing Analyst, Legal Secretary, Managing Attorney, Seasonal Employee, Insurance Sales Representative, Agent, Agency Team Member, Sales Representative
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State Farm Employee Interview Videos
State Farm Job Opportunities
With nearly 350 claims offices and 30 operations centers scattered across the country, State Farm remains perfectly equipped to offer employment on a national scale. The insurance provider manages roughly 80 million policies for customers in every region of the United States and therefore needs to hire employees throughout the nation. In addition to hiring across a widespread geographic range, the company employs workers across the entire range of services the insurance firm offers. As a result, job seekers consistently encounter career opportunities in areas of business like accounting and finance, banking, claims, customer service, human resources, information technology, marketing, research, and underwriting.
While the wide variety of employment opportunities gives candidates access to different career fields, claims and customer service positions represent the most commonly available types of jobs. In fact, more State Farm employees work in claims than any other area of business performed by the company. Entry-level workers often start out in the position of claims associate, which involves helping customers affected by car accidents, property loss or theft, health issues, or any other affliction covered by the insurance policy. Assisting policyholders also ranks as the primary concern of customer service representatives, who typically work in centralized response centers strategically positioned around the country and carry out the majority of interactions by phone.
State Farm Positions and Salary Information
In addition to hiring claims associates and customer service representatives most frequently, State Farm regularly offers employment to candidates seeking entry-level work at the individual offices of local insurance agents. Each of the commonly available jobs features recurring interaction with customers and comes with a competitive starting salary as well as the potential for bonuses and other employment benefits. Job seekers may find additional details on the entry-level positions below:
Agency Service Assistant – Generally known as team members, agency service assistants work in support of local insurance agents. The office position involves various clerical duties, such as answering the phone, responding to the questions and concerns of policyholders, and basically providing general administrative support. Agency service assistants also make cold calls to attract new customers. Job seekers planning to apply for the position must therefore feel comfortable with calling strangers and discussing the benefits of State Farm insurance. The nationwide insurance provider also expects the ideal candidate to either already possess a property and casualty license from the state or to obtain the certification within 60 days of gaining employment. Agency service assistants earn hourly pay typically ranging from about $13.00 to $15.00.
Customer Service Representative – Working within a nationwide network of response centers, customer service representatives assist policyholders in various ways. Major responsibilities include starting new claims, collecting payments for insurance premiums, and resetting passwords for customers with accounts on the State Farm website. Depending on the specific type of response center, customer service representatives may also provide insurance quotes, open new accounts, print and send out mailings, and assist with the billing process. The job entails frequent customer interaction by phone, therefore previous customer service or call center experience often proves helpful, if not outright required. The ability to work flexible hours also helps applicants during the hiring process, as response centers remain open around the clock. Customer service representatives usually make between $10.00 and $14.00 an hour.
Claims Associate – Gathering information represents the primary duty of claims associate jobs. Claims associates work closely with policyholders and probe for the details of situations necessitating the involvement of the insurance company. General job duties include asking investigative questions, obtaining all necessary documentation, and making the resulting information available to the appropriate claims adjustor or insurance agent. Claims associates communicate with customers in a variety of ways, including by telephone, mobile app, and live chat via the State Farm website. Previous related experience generally serves as a nonfactor due to the extensive training all newly hired claims associates undergo. The entry-level position boasts a salary range of about $25,000 to $30,000 per year.
Tips For Applying
Applying online for State Farm jobs begins with registering at the Careers section of the company website. To register, applicants must provide a username, password, and email address. Job seekers may then browse and apply for available positions. Selecting a specific job opening brings up the online application form, which mainly focuses on past employment and academic background. Candidates may also supplement the information provided in the form with an uploaded resume. Prior to submitting the application, review the page for accuracy and completeness, as applicants remain unable to go back and change information submitted for a particular job posting. The overall account, on the other hand, remains active for 12 months.
State Farm enables job seekers to check the status of submitted applications quickly and easily online. To determine the status, the candidate must return to the company Careers webpage, log in with the information created at the beginning of the application process, and click the button labeled ‘Active Applications.’ Applicants may check the status at anytime.
Benefits of Working at State Farm
To reward the hard work of employees and retain the most talented associates, State Farm offers a comprehensive package of job benefits. The employment benefits package includes medical coverage with dental and vision plans, paid vacation and personal time, 401(k) savings plans, and various wellness programs. Other perks available to eligible workers include tuition reimbursement, credit union membership, adoption assistance, and discounts from a variety of merchants.
Additional Information on State Farm
With roughly 80 million policyholders, State Farm provides insurance for more drivers and homeowners than any other company in the United States. In addition to insuring cars and homes, the company offers life and health insurance, annuities, mutual funds, and other banking products. The banking side of the business controls approximately $15 billion in assets, while the insurance side processes about 34,000 claims each day.