Subway Manager Job Description & Interview
Job Description and Duties
What Does a Subway Assistant Manager Do?
Along with general managers, Subway assistant managers oversee daily store operations for the fast food restaurant chain. An assistant manager at Subway may train new team members, open or close the store, and provide customer service when necessary.
Daily Duties
Assistant managers must fill in when short on help or during busy periods and may have to prepare food orders, restock food and beverage areas, and clean the store as needed.
Salary and Compensation
How Much Do They Get Paid?
The average Subway assistant manager makes $9.56 an hour. Some experienced managers may earn an annual salary. Many Subway assistant managers also enjoy work benefits, like healthcare coverage and access to 401(k) retirement plans.
Next:
Review the Subway Application page.
Subway Shift Supervisor Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Subway Shift Supervisor: Job title is a shift supervisor, assistant manager. I’ve done inventory, and a lot of my duties are kind of behind the scenes. I know a lot of things up front, but behind the scenes I order the food for the week. We have certain boxes and things we have to get for the week, and it averages between 100 to 200 boxes, or products. A certain night of the week, there’s something called inventory, where you count all the products and you make sure that the food costs for the week is what you’re trying to keep low, keep under about 30% for the food costs. So, you count the product using numbers, and there’s different columns to make sure the products are right. You have to use pounds, ounces, and things like that.
Interviewer: What was the work environment like?
Subway Shift Supervisor: It’s not a very stressful job. I’ll say that. For me, working up front is the stressful part. When you’re behind the scenes, it’s more of the math, making sure you’re counting the product right, in pounds or ounces. It’s more mental than it is physical stress on yourself, I think. It’s more mental. When you’re done, you’re not tired, per se, but your mind is done and kind of blown.
Interviewer: What was your favorite part about working there?
Subway Shift Supervisor: My favorite part would probably be the employees, I guess. It depends on the environment, I guess, but who you’re working with depends on if it’s fun. And I also enjoy math and things like that, so for me counting and doing things is enjoyable.
Interviewer: Please describe a typical day as an employee.
Subway Shift Supervisor: Typical work day… you come in, and first you make sure the staff is doing what they’re supposed to be doing. Obviously, if they’re lollygagging around or doing nothing, I’ll try to give them some chores and jobs to do. If they’re not making the sandwiches right, I try to help them out, but I normally will go in and check and make sure the product dates are correct, make sure that nothing is expired. We can’t sell expired product. We wait for the people that come in and check for expired product, and if they come in and see that, I will be the first one that’s fired. So, I want to try to make sure that’s right. If we’re running low on things, I’ll have to call Rinehart Foods and order extra food for the week. I try to make sure the prep rotation is correct, and by rotation, I mean making sure they use the correct things first before other things.
Interviewer: How would you describe the application and interview process?
Subway Shift Supervisor: That process is relatively easy; you come in, fill out the application, and I’ll tell you the first thing they, especially for me when I give them the application, I look at how they came in to present themselves for the first time to grab it. If they’re in slacks and something really kind of simple, or someone who is more presentable, I will hire them just because of that. For me, depending on if they fill out the application there, or if they take it home it’s not as good. You want to do the application there. I’m the first person my boss asks how they represented themselves when they came in. Then, after that, once you get the call – normally once you get the call for the interview, you’re pretty much hired at Subway. So, that’s pretty much the process.
Interviewer: What questions did the interviewer ask during the job interview?
Subway Shift Supervisor: “Am I good at math?” They asked me if I can handle a register. “Am I good with stress?” because it can be stressful with you making hundreds of subs an hour, and things like that can be stressful. “Do you work well with people?”, “Are you easily angered?” was a big one because customers can get very picky with vegetables and things like that. Mostly just about yourself, and how you can keep yourself from getting upset with customers.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Subway Shift Supervisor: Advice I would give someone would be: relax. It’s a little bit about memorization once you get in there, knowing the sandwiches and things like that. Don’t take things personally. I think that’s the biggest thing. People come in, and someone yells at them about a sandwich. They get all defensive, but it’s part of the job, I guess. You just got to work with people and keep a good attitude.
