What Qualities Does the Company Look For in an Employee?
T-Mobile looks for individuals who believe in the power of communications to bring people together. The telecom company often provides jobs in retail sales and customer service, which require competency in self-motivation, results-focused work ethics, attention to detail, organization, time management, and strategic thinking. Candidates must also demonstrate abilities in maintaining neat, clean environments, adhering to behavioral codes of conduct, dress codes, and company values.
Hiring Process for Entry-Level Jobs
Entry-level applicants should expect the hiring process to range from two to three weeks. Individuals interested in the retail sales and customer positions may face up to three interviews during the formal proceedings. The first interview typically occurs with a store manager, followed by a hiring manager, and lastly a district manager. A position is offered pending a criminal background check when a prospect succeeds in all three interviews.
Questions and Topics to Prepare For
Questions vary little from interview-to-interview. Many questions presented regard previous work history. Focus on tailoring answers to themes such as adaptability, teamwork, ability to learn new skills, and technical and professional knowledge. Managers possess a distinct preference for individuals with outgoing and charismatic personalities, so attempt an expressive demeanor that doesn’t overstep abilities. Prior applicants cite keeping past experiences readily accessible throughout the T-Mobile hiring process proved beneficial in the interviews. At the conclusion of each session, make an effort to express gratitude for the opportunity and ask about realistic timetables for receiving employment offers.
T Mobile Sales Associate Interview Video
Interviewer: Please describe your job title and primary duties.
T Mobile Sales Associate: My job title is sales associate. It’s a sales rep. What I do, I sell, pretty much, the service and phones. I pretty much do everything. I’m a key carrier, so I can open the store or I can close the store. I make deposits. That’s opening and closing shift. During the day, I’m just selling, talking to customers, asking questions, selling phones, or selling the service, or whatever it is.
Interviewer: What was the work environment like?
T Mobile Sales Associate: Well, it’s pretty cool, because here, since it’s a college town, it’s pretty much … The only person that’s not a college student is my manager. It’s just pretty much my classmates. I got real close with my coworkers. We go out and stuff, outside of work, so it’s a pretty cool environment.
Interviewer: What was your favorite part about working there?
T Mobile Sales Associate: The money. It’s good money, because it’s commission, so, pretty much, the work you put in is what you get.
Interviewer: How would you describe the application and interview process?
T Mobile Sales Associate: Well, okay. I applied online at a website. I gave the resume to the manager. I walked in. I gave him, like, “Here’s my resume.” He asked me some interview questions right there and then. Then that’s when he explained the training, the three week training.
Interviewer: What questions did the interviewer ask during the job interview?
T Mobile Sales Associate: Did I have any selling experience? He actually made me sell him a pen. He pulled the whole thing, like, “Sell me this pen,” or whatever. What else did he do? Just basic questions. He asked me about my work schedule, if I was available for training as well.
Interviewer: How were you notified that you received the job?
T Mobile Sales Associate: It was about a week. I want to say within four days I got an email by the district manager saying I passed, as long as I passed my background check, I was fine, and then we can take it to the training process. I think about a week.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
T Mobile Sales Associate: Pretty much just have an open mind about it, because it could be stressful at times, but overall it’s a good job.