Famed Frozen Yogurt chain TCBY is known for its chic atmosphere that includes modern decor and energetic team members. To find the perfect person for a TCBY job, the frozen yogurt retailer utilizes an informal interview processes meant to gauge personality traits and teamwork skills. In the interview, TCBY looks for candidates that are personable, colorful, and passionate about frozen yogurt.
Interview Questions and Topics
For customer-facing roles, TCBY conducts a fun and unique interview process. Candidates typically participate in a single sit-down interview with a hiring manager. Most interviews unfold as casual conversations, and interviewers often look for favorable personality traits. Some fun questions hiring manager use to start out interviews include:
- "What is your favorite yogurt flavor?"
- "What do you like about TCBY?"
- "Why are you the right person for the job?"
- "What are some of your strengths?"
- "A customer want to use an expired coupon. How do you tell them it no longer works?"
- "An employee isn't perform up to par. How do you motivate that person?"
- Interviewers may then cover topics like work experience and availability. Other common interview questions applicants may encounter are:
Managerial evaluation processes with TCBY tend to include two or three interview sessions, depending on the specific title. Management job hopefuls usually answer questions regarding customers satisfaction and labor management. Questions are often poses as situations for candidates to provide resolutions to. For example, a TCBY managerial candidate may need to respond to:
Tips to Leave a Good Impression
Arrive 10 to 15 minutes early for the TCBY job interview. Wear business-casual attire and show a positive demeanor. Provide complete and honest answers for all TCBY interview questions. Avoid long-winded answers. Instead, provide clear, concise, and well-thought-out responses. Demonstrate good customer service skills and provide examples from past jobs. Express a passion for customer care and a willingness to go out of the way to provide excellent service. At the end of the TCBY interview, express gratitude for the opportunity.
A few days after the interview, check in with TCBY and inquire about hiring status. The ice cream shop chain often hires persistent applicants.