Navigating the Hiring Process
Canadian company Telus provides work in positions across all provinces to aid in the distribution of telecommunications services. Before applying, carefully read the requirements of the position desired. Some mandate candidates possess the ability to work various shifts, including nights, weekends, and holidays, based on business demand. Once candidates submit hiring forms, the next step includes taking online assessments, which test applicant proficiency in multitasking, analyzing data, and problem-solving.
What to Expect During Interviews
The company tends to conduct interviews in two ways: as a group or through multiple one-on-one sessions. However, in some instances, some applicants experience combinations of both. The group interview generally consists of a half-dozen candidates with three managers overseeing the sessions. General introductions commence the group sessions, where candidates and managers express to the group personal interests and share names, career goals, etc.
Common Interview Topics
After brief introductions workers engage in preliminary question-and-answer rounds. The managers then prompt candidates with several fun, hypothetical scenarios where solutions must include friendly, customer-oriented actions. Do not worry about providing relevant answers. Group leaders want to observe the fashions in which candidates arrive solutions. Maintain happy, enthusiastic, and extroverted attitudes. Standing out from the group should serve as an overall mission during the group sessions.
How to Stand Out
The one-on-one sessions tend to include very basic, general questions regarding experience, behavior, and motivation. Without discounting the questions, keep in mind Telus places a strong emphasis on prospective employee personality. Applicants with the strongest customer service-oriented demeanors receive the highest preference. Hiring managers usually deliver invitations for employment by either phone or email. Contact the communications company promptly to learn about the next stage in the process.