Named after and originally owned by a popular professional hockey player, Tim Hortons remains a leader in the coffee shop and donut industry in North America. Originally founded in 1964, the casual restaurant chain continually grows and expands, which requires the hiring of new staff with regularity to join the over 100,000 currently employed with the company.
Facts About Working at Tim Hortons
Hiring Age: 16 years old (How old do you have to be to work at Tim Hortons?)
Available Positions: Restaurant Team Member, Designated Trainer, Team Supervisor, Assistant Restaurant Manager, Restaurant Manager, Shift Supervisor, AM Customer Service, 3rd Shift- Store Front, Production Team Member, Shift Leader, Truck Driver, Order Selector, Help Desk Agent, Bilingual Help Desk Agent, Administrative Assistant
Tim Hortons Employee Interview Videos
Tim Hortons Job Opportunities
Tim Hortons hires for a wide variety of positions on a regular basis in order to maintain successful operations throughout over 4,000 locations, with the majority resting in Canada and the United States. The company seeks individuals who consistently demonstrate enthusiasm, teamwork, and genuine positive energy. Most entry-level employees face particularly clear-cut hiring requirements, as the minimum hiring age rests at 16, which allows younger applicants the opportunity to work while still attending school.
Most entry-level employees find success working as team members, bakers, and even trainers with Tim Hortons. General responsibilities include greeting guests, preparing orders, taking payments, and baking additional product to start the day. Applicants with further experience and training may wish to apply for managerial careers. Roles available offer competitive wages, remarkable employee benefits, and opportunities for advancement. The franchised restaurant chain also believes in rewarding employees with fun, friendly, and flexible work environments, as well.
Positions and Salary Information for Tim Hortons
Tim Hortons hires on entry-level employees who stand at least 16 years of age. Employees must enjoy working with the public, show genuine interest in the coffee and donut business, and work well in team environments. Commonly sought after positions with the company include:
- Guest enjoyment and fulfillment remain the top priorities for team members.
- As the public face of the company, a team member provides exceptional service, energy, and passion for the product.
- The ability to work in fast-paced environments, multitask, and communicate well with coworkers and customers alike generally serves employees well.
- Associate duties include taking customer orders, correctly ringing up purchases, accepting various forms of payment, answering questions about products and services, making product, and performing general housekeeping.
- Team members typically earn minimum hourly wage to start, with the possibility of earning up to $8.00 an hour.
- Designated trainers operate as low-level supervisors with the dedicated task of guiding, training, and coaching both current and new team members.
- Employees must ensure team members possess the basic skills and knowledge necessary to perform the roles and duties needed on a daily basis.
- Responsibilities include performing job functions through demonstration of company standards and procedures, displaying genuine polite customer service, and helping team members perform additional duties during everyday shifts.
- A designated trainer characteristically earns between $9.00 and $10.00 hourly.
- The company management team works together to guide, supervise, and schedule each subordinate team member while providing excellent customer service.
- In addition, managers perform administrative duties, such as executing sales strategies and marketing techniques, implementing company standards, balancing profit and labor, and recruiting new personnel.
- Managers generally need at least three to five years of experience in the retail sales or hospitality industry, possess strong operational experience, and knowledge of leading teams.
- The typical management structure of the franchise rests as team supervisors, assistant managers, and restaurant managers, with each level usually requiring more experience than the last.
- Managers may earn annual salary options between $30,000 and $50,000.
Tips For Applying
To apply for positions with the coffee and donut industry leader, candidates may find searchable positions on the company website. An applicant creates an online profile focusing on background information, work experience, education, and availability. In order to stand out, answer questions and focus work experience on similar positions held in the past, if possible. Provide accurate, complete, and up-to-date information so as to not become disqualified from consideration due to mistakes and imprecisions.
Applicants typically hear back from hiring personnel within a week of applying, usually to set up interviews or conduct phone screenings. Candidates may wish to meet with managers in person at the location of choice, as well. Hiring managers may deem such action as a sign of genuine interest in the position and may choose to interview job seekers on the spot. If not contacted within the prescribed time frame, applicants may also choose to contact stores via telephone or email to further check status.
Benefits of Working at Tim Hortons
The coffee and donut industry leader offers employees a variety of work benefits. In addition to flexible scheduling, competitive wages, advancement opportunities, and paid trainings, certain locations also offer employees free or discounted uniforms, as well.
Qualifying associates also receive health and dental benefits, retirement options like:
- 401(k) retirement plans, and
- Paid holidays, vacation time, and personal time off.
The company also chooses to reward employees with various incentives and recognition programs called Tim-Points and even offers a scholarship program to promote post-secondary education.
Additional Information about Tim Hortons
The first Wednesday of every June, Tim Hortons hosts a Camp Day. The fundraiser marks the largest single campaign for the company in terms of donations, as 100 percent of the proceeds of coffee sales benefit the Tim Horton Children’s Foundation. In 2013, Camp Day raised nearly $12 million for the foundation, which provides a fun-filled camp environment for children coming from economically disadvantaged homes.