With roughly 1,500 dealerships combining to sell more than two million vehicles per year nationwide, Toyota needs a workforce capable of making sales, servicing automobiles, and delivering total customer satisfaction. Applicants selected to interview for Toyota jobs need to exhibit outgoing personalities and highly developed customer service skills when meeting with dealership hiring managers. The Toyota interview process regularly entails multiple meetings with hiring personnel to properly determine whether job seekers are suited for working at fast-paced, high-volume car dealerships. Candidates typically interview onsite with an individual hiring manager or a panel of Toyota dealership managers. Toyota job interviews may also take place over the phone, especially at the beginning of the hiring process.
As most Toyota dealerships provide extensive training for new employees, interviewers tend to take primary interest in the attitude, character, and soft skills of applicants. Dealership hiring managers often begin Toyota interviews with general questions like, "Why do you want this job?" and "What makes you the best candidate for the position?" Other popular Toyota interview questions, such as, "How would you respond to an angry customer who insults you?" examine the ways in which potential workers deal with people in different situations. Interviewees regularly have to go over their work history and explain how past experiences relate to Toyota jobs desired. Candidates interviewing for certain Toyota dealership positions often need to take aptitude tests covering basic math and English skills, as well.
Dress in professional business wear for Toyota job interviews, especially when interviewing for customer service or sales jobs. Demonstrate the professionalism and enthusiasm needed for working at Toyota dealerships by arriving on time for each interview, firmly shaking the hand of the interviewer, answering questions confidently and positively, and thinking of job-related inquiries to ask at the end. If unclear, inquire about any remaining steps necessary to complete the Toyota interview process so you know whether to follow up with the dealership later or await contact from hiring personnel.
Toyota Dealerships Sales Representative Interview Video
Interviewer: Please describe your job title and primary duties.
Toyota Dealerships Sales Representative: My job title was a sales representative. My primary duties was basically to sell cars, to close the deal on selling a car with a customer and to sell the car to the customer.
Interviewer: What was the work environment like?
Toyota Dealerships Sales Representative: Sometimes it’s very hectic. Sometimes is was more call center type work where we were calling customers on the phone. Most of the time, you have certain weekends where people come in, we have big sales. You have a crown and you don’t have enough sales person. Most of the time, they’re handing the people that’s on the lot, you know. Again, I’ll try to work one customer as quick but proficient as possible. Get the deal done and then go to the next one.
Interviewer: How would you describe the application and interview process?
Toyota Dealerships Sales Representative: Application process, basically, they want to know a little bit about your background, about your sales experience. Like me, I was in retail before I went there. My retail experience, I want to do something that was dealing with a bigger amount of money where I could make more money. Someone talked to me about the car business. I actually went and filled out the application. The process wasn’t hard. The interview was kind of hard because you talked to a couple of different management levels. The last manager you talk to is the general manager. He makes the decision right then whether he want to hire you or not.
Interviewer: What questions did the interviewer ask during the job interview?
Toyota Dealerships Sales Representative: Basically, “Do you think you can sell cars?” That was one of them. Because if you never sell cars before, it’s totally different from selling anything else. I mean, you’re talking about retail clothes or something like that, maybe $100 to $50,000, that’s a big difference. You get someone to come out there with that type of money especially on the spot right then because normally when you get somebody who walk on the lot, you want to sell them the car right then. That was one of the things that I can tell you that was probably the biggest thing.
Interviewer: What should an applicant wear to the interview?
Toyota Dealerships Sales Representative: Dress very nice. I would say nice shirt, tie. If possible a suit, for men. Female, nowadays, there are more female sales people in the sales business, for car salesman. It used to be mostly men selling cars. Now, you have women who come in and they sell just as good as the men. As a matter of fact, most women could be better than a man salesman. The ones I training and stuff. I actually had a chance to do training too. I would say women wear nice dress and the male wear more of a suit type. Because appearance is one of the biggest things that they look at.
Interviewer: How were you notified that you received the job?
Toyota Dealerships Sales Representative: Actually, I think maybe it took, within that week, I knew that I had the job. It didn’t take a second interview. Our interviews are normally done you talk to everybody you need to talk to that first day. It’s not like a first, second, third interview. That first interview, you talk to maybe two different positions of management, your immediate management then you talk to the general manager. Basically, they know that day whether they’re going to hire you or not. You may not get a call for a week but that day they already know.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Toyota Dealerships Sales Representative: At Toyota, learn about the product. Learn about the product. If you’re going in and you know about the product, you will get some … you will open some eyes. You go in and you tell them you already know about the Toyota product, you like the Toyota product. You can’t sell nothing that you don’t like. I think that’s one of the biggest things.