Reaching about 5 million customers across 26 states, U.S. Cellular recognizes employees as a vital component of company success. Offering industry competitive salary options and job benefits, the telecomm firm frequently seeks goal-oriented individuals to fill vacancies.
Facts About Working at U.S. Cellular
Minimum Age to Work at U.S. Cellular: 18 years old (How old do you have to be to work at U.S. Cellular?)
U.S. Cellular Hours of Operation: Mon-Sat: 9:00am-9:00pm; Sun: 12:00pm-5:00pm
Available Positions at U.S. Cellular: Customer Service Representative, Technical Support Associate, Web Developer, Sales Associate, Manager, Service Technician, Retail Wireless Consultant, Retail Area Sales Manager, Retail Inventory Coordinator, District Sales Manager, Business Account Executive, Sales Manager, Senior Financial Analyst, Sales Strategy & Programs Manager, Sales Operations Manager, Retail Lead Planner, Retail Inventory Coordinator, Reporting Analyst, Product Manager, Supply Chain Manager
U.S. Cellular Job Opportunities
U.S. Cellular operates as a major telecommunications provider in the United States, with almost 7,000 associates working for the company. Job hopefuls seeking work with the telecomm business encounter extensive opportunities for employment across operations. Applicants may apply to positions tailored for any schedule, as part- and full-time openings remain available in addition to seasonal opportunities. While many corporate positions remain available as career starting points, applicants may also find sales and customer service jobs available at storefront locations and call centers.
Although the company prefers at least one year of experience in a related field, many less experienced candidates receive hiring consideration, as new employees undergo paid training upon hire. Both retail outlets and call centers require new employees to work flexible hours, including evenings, weekends, and holidays. Associates demonstrating attractive qualities become eligible for promotions within the company, which offer lucrative salary options and employment benefits packages. Job hopefuls boasting prior telecomm or customer service experience frequently fall into managerial roles, such as shift leader or floor supervisor.
U.S. Cellular Positions and Salary
In general, applicants must possess high school diplomas or state equivalencies. While specific requirements vary between locations, managers typically seek employees with reliable transportation meeting the minimum age of 18 years old. Entry-level jobs and easily accessible careers sit listed below:
Retail Wireless Consultant – Mainly assisting customers with assorted needs and problems, retail wireless consultants also maintain store appearances. Great understanding of company merchandise and services proves necessary to aid customers. Complaint resolution also remains an integral part of everyday responsibilities. Sales techniques learned in training must become honed to meet quotas set by managerial staff. Cash handling occurs daily and requires honesty and integrity from workers. Rudimentary math skills prove useful to calculate change, complete paperwork, and offer pricing for customers. Earning about $10.00 an hour for base pay, retail workers may earn upwards of $50,000 a year with commission and bonuses.
Customer Service Representative – Stationed in call centers, customer service representatives need superior phone and computer skills to field phone calls. Customer service representatives answer questions and concerns about U.S. Cellular services, such as billing, account information, and products offered. Employees must become familiar with services and products to better assist callers. Workers may expect performance evaluations via call monitoring and feedback to improve quality. Candidates who possess prior customer service experience remain highly favorable. Wages vary for representatives depending on length of employment and skill; however, starting pay usually sits around $10.00 per hour.
Managers – Managerial employees should expect salary options falling between $35,000 and $70,000 annually. Retail store managers calculate store income, schedule staff, and drive sales by maintaining customer-friendly atmospheres and providing expert support during shifts. Managers cover vacant shifts, resolve customer complaints, and handle unexpected events. As second in charge, assistant managers stand between upper management and floor staff. Assistant managers take on responsibility from both the managerial staff and the floor associate level and typically earn $25,000 to $35,000 per year.
Tips For Applying
The online application allows users to access social media websites for easier completion and submission. Previously constructed resumes also contribute to the swift completion of applications, though if no resumes or prior profiles exist, applicants should expect to spend about half an hour filling in application data. Call center applicants should practice phone conversations, as recruiters base further interviews on initial phone interviews. Remember to ask for managers when applying in person and to dress appropriately in demonstration of interest and dedication to employment.
Online applications allow users to track the status of hiring forms. Log in to the previously created profile to find the status of an application form. If applying to retail-specific locations, applicants may contact hiring managers a few days after submission. For call center applications, individuals usually hear back from recruiters within a couple weeks of submitting applications. Overall, candidates may expect an application-to-hire process totaling about a month.
Benefits of Working at U.S. Cellular
Healthcare packages include medical, dental, and vision options. Short- and long-term disability remain available as well as life insurance and flexible spending accounts. Employees may invest in 401(k) retirement plans, which include generous company-match options. Full-time associates receive paid time off with five personal days, vacation days increasing with tenure, six holidays, and six sick days each year. The company associate scholar program provides eligible workers money to attend schools for related degrees. Associates may also take advantage of the wide selection of products offered through company retail stores at discount.
Further Details about U.S. Cellular
The telecomm company operates two philanthropy programs entitled Calling All Teachers and Calling All Communities. The goals behind the programs provide improved learning experiences for students in America. As a result of the programs, the company invested an estimated $1 million in local schools. About 150,000 students benefitted from the programs thus far in addition to the almost 2,000 teachers receiving aid.