UnitedHealthcare Insurance Interview Questions & Tips

What Does UnitedHealthcare Look For in an Employee?

UnitedHealthcare looks for individuals with highly technical and basic customer service skills, personable attributes, and motivated personalities.

How to Get a Job at UnitedHealthcare

Before the first interview, take time to research operations, the company mission, and the general workings of the healthcare industry. Bring several copies of a resume as well as a list of references and a notepad to the interview. Candidates should wear business attire in neutral colors, and use discretion when choosing jewelry, fragrance, and cosmetics.

Common Interview Questions

The healthcare company uses traditional interview questions during telephone and one-on-one interviews. If a prompt begins with “Tell me about a time when…” use the STAR format (Situation, Task, Action, Result) to construct an answer. Frequently used prompts include:

  • “Tell me about a time you saw another employee not following company policy or procedure and how did you handle it?”
  • “Everyone has made some poor decisions or has done something that just did not turn out right. Has this happened to you? What happened?”
  • “Explain a time when you took the blame for another employee when it wasn't your fault.”
Provide honest responses, but tailor information to company mission statements and core values. Show genuine interest and dedication to providing healthcare to further demonstrate a solid fit for positions desired.

What to Expect During the Hiring Process

The interview process encompasses a typical duration of two to six weeks. Applicants complete the first step in the process by submitting an online application. Each candidate then undergoes telephone prescreening, which if successful, prompts an invitation with a hiring manager for an in-person interview or a second phone interview. A small number of positions may require digital interviewing via phone or online video chat. One-on-one interviews tend to be brief and typically do not exceed 30 minutes in length. Employment becomes official pending background checks and drug screening.


  • Georgia Dalton says:

    Have you actually tried to apply at United Health Care yourself? ….or is this information in general wheat most employers that you have run into ask for?

  • Betty Jones says:

    How many steps are involved before a person is offered a job offer in customer service at United Healthcare?

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