Navigating a Comprehensive Hiring Process
Verizon Wireless offers a variety of positions in telecommunications. To gain employment with the mobile services company, applicants face a two- to three-week process involving a comprehensive online application, two telephone interviews, computer-based assessments, mock customer service scenarios, and one-on-one or group interviews with management. Candidates should also expect to commit to company policy for a safe and drug-free environment by submitting to a thorough background check and illegal-substance screening.
Preparing For an Interview
To prepare for the interview process, perform research into company background and codes of conduct. Attend each hiring session with working knowledge of the different plans and services Verizon offers and the devices supported. Prepare a mental portfolio of past employment experiences showcasing a commitment to customers, high standards for doing business, and the ability to thrive in a team environment. Candidates should possess the capability to recall relevant experiences easily and present them in the STAR format (Situation, Task, Awareness, Result). Examples of prompts requiring the STAR format include: “Give an example how you dealt with a difficult customer” and “Give an example of how you sold something to a customer."
How to Stand Out
When taking the computer assessments, attempt to give each question serious consideration while maintaining a steady pace. Leave difficult questions for the end when the rest of the section is complete. Candidates may prepare for the mock customer call by role-playing with a friend or family member to practice maintaining a positive and friendly demeanor while handling challenging situations. To exceed expectations and gain a competitive edge in the retail sector, make flashcards of the many different devices offered with some of the key features listed of each.
Verizon Mystery Shopper Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.
Verizon Mystery Shopper: I was a mystery shopper. I drove to various Verizon Plus stores and big box places like Walmart and Target. I would basically rate the employee on the spreadsheet for their product knowledge and their rapport and just the overall customer experience going inside. It was really fun.
Interviewer: How would you describe the application and interview process?
Verizon Mystery Shopper: I would say it was moderate. I had to interview twice for the position. I had to go through like… You know how they do the tier? You go to the one person then you go to the higher person. You just had to go to a one-on-one interview and then after you do your one-on-one interview, they just grade you on your product knowledge of Verizon itself. I was good to go.
Interviewer: What questions did the interviewer ask during the job interview?
Verizon Mystery Shopper: I believe they wanted to know how well I work with people and how much people trust me to give me information. They like to know how well you can communicate, I guess.
Interviewer: What should an applicant wear to the interview?
Verizon Mystery Shopper: They should definitely dress business. They don’t – I mean the job itself you can be casual for but the interview, you want to definitely make sure they know that you’re serious about the position. Business, not business casual, definitely business.
Interviewer: How were you notified that you received the job?
Verizon Mystery Shopper: The recruiter contacted me through email. I waited about three days, like three to four days. They contacted me, “Congratulations!” because they’re offering me the position and I had to reply that I accepted it.
Interviewer: What other advice would you give to a job seeker looking to gain employment?
Verizon Mystery Shopper: I would just make sure that they are confident and that they understand the role that they’re applying for and kind of tailor their previous experience or their goals towards the position they’re seeking.
Linda Hamilton says:
If applying for a Verizon Wireless Customer Service Representative job it is required to apply online. Also required is a telephone interview to determine your telephone presence for customers calling in. Just because you are great at face-to-face customer service, telephone customer service requires additional skills in the way you handle vocal inflections, attitude, and an over-the-phone person
**Smile when you speak
**Speak clearly and professionally on the telephone
**Listen carefully to given instructions so you can follow-through on the requested tasks
**You MUST know how to use a computer and be proficient in typing information to an account
**You must have thick skin to get yelled at by unreasonable customers who vent and use you as a scapegoat for their irresponsible moves, meaning you must be able to let things bounce off you and not get upset or angry when yelled at. And it could happen repeatedly during the day.
Telephone customer service representatives work long hours with tedious work, but the rewards can be bonuses, free prizes, awards and self-satisfaction. If you think you handle this type of position, apply. Once you are hired, you can advance from within into management and a career that is fulfilling and satisfying. You are also well-trained: a 7-week training program with in-depth knowledge about all aspects of call rep responsibilities.
Max Myers says:
I’ve heard you have a computer component to your interview process. What does that entail?