Wells Fargo Interview Questions & Tips

Hiring process information for an interview at Wells Fargo

Navigating the Wells Fargo Interview Process

Financial services company Wells Fargo does business with around 70 million customers worldwide and needs to hire large workforces in order to maintain operations. Wells Fargo uses a mix of phone interviews, group interviews, panel interviews, and 1:1 interviews to hire select candidates. The first round of interviews often includes a question-and-answer session via telephone. Wells Fargo applicants move on to face-to-face interviews at desired branches before ultimately receiving formal job offers from the banking firm. Initial face-to-face interviews often play out in one-on-one fashion. Second rounds of job interviews often feature group or panel interviews, followed by another round of 1:1 interviews. From beginning to end, the Wells Fargo hiring process may take several weeks to complete. Applicants generally cite lengthy waiting periods between submitting hiring materials and subsequent job interviews due to high competition from other candidates.

Questions to Expect During the Interview

Common Wells Fargo interview questions screen workers on a variety of topics, such as employment history, related job skills, education, professional motivations, personality traits, work ethics, and availability. Examples include:

  • "Can you tell me about a significant personal accomplishment and how it might relate to Wells Fargo?"
  • "Can you describe a time you went above and beyond expectations in a customer service setting?"
  • "What did you most like/dislike about your previous job?"
  • "How would you handle an angry/irate/concerned/confused customer?"
Many Wells Fargo job interview questions revolve around customer service, especially for entry-level positions like teller and customer service representative. If possible, provide answers tailored to include a customer-oriented spin.

Emphasize Your Skills and Abilities

Stress a personal and professional match for the position in question and demonstrate both social and technical skills and abilities that further qualify you for the job with Wells Fargo. Back up any claim with specific and concrete examples from past jobs or personal experiences.

Dress for Success

Wearing the right clothing also helps set a professional tone at Wells Fargo interviews. Formal or business appropriate clothing proves vital to gaining employment at Wells Fargo. Underdressing may cost applicants hiring consideration, despite impeccable resumes.

Wells Fargo Sales Consultant Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.
Wells Fargo Employee: At Wells Fargo – I worked for Wells Fargo Financial – I was a sales consultant. I sold auto equity loans and FHA refinanced mortgages and credit cards. So, I called people that had accounts with us and basically tried to refinance their home or auto or help pay off debt.

Interviewer: What was the work environment like?
Wells Fargo Employee: It was pretty laidback. There were only five of us in the office, because there were different office locations. Every morning, we had a set… you had to call a certain amount of people from about 9 to noon and then you had your break. Then, hopefully you had appointments in the afternoon, so you worked on actually selling to the customers as opposed to calling them.

Interviewer: What was your favorite part about working there?
Wells Fargo Employee: I would say my favorite part was actually being able to refinance somebody’s house and get them a lower rate and put money back in their pocket. That was huge, because people were really excited about being able to save a couple hundred bucks a month.

Interviewer: How would you describe the application and interview process?
Wells Fargo Employee: Well, I applied online and then I had three interviews. Actually, they did it all on one day, which was kind of nice. I met with the store manager and then the district manager and then the D.O., the director of operations, which was nice because they did do it all in one day. Then, I was hired within a couple weeks after I did a background check.

Interviewer: What questions did the interviewer ask during the job interview?
Wells Fargo Employee: They were very interested in what I did for extracurricular activities, like hobbies. They obviously asked me questions about my marketing degree and if I was interested in sales, because that is what the job was – all sales pretty much. I was fortunate that I had a finance background, too, so I understood sales and finance. Basically, they wanted to know the kind of person I was and how I got through life other than work.

Interviewer: What set you apart from other candidates?
Wells Fargo Employee: I would honestly say having the finance background helped, because I knew and understood mortgages and auto equity lines and credit cards and interest rates and all that. So, I wasn’t just a salesperson that they had to train to understand the finance aspect of things, so I think that set me apart.

Interviewer: What other advice would you give to a job seeker looking to gain employment?
Wells Fargo Employee: This is simple, but dress business-professional, but they look at suit and tie for me and definitely a suit for women during interviews. That’s very important because you do meet with customers. I would say definitely an education. It’s great to have a degree. They probably won’t hire without some sort of bachelor’s degree, at least. And be a hard worker and show that you have worked… They liked that I worked and went to college at the same time. I wasn’t just a college student. So, that was definitely a huge aspect of it.

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3 thoughts on “Wells Fargo Interview Questions & Tips

  1. Airielle M.

    After the group interview, how does the recruiter process the qualifications of the candidates?

    Reply
  2. alice

    The interview questions for Wells Fargo are based on experience, as in tell me about a time you had a difficult customer and how did you handle it? Those kind of questions.

    Reply
  3. Nyeisha Taylor

    I passed my first interview but I don’t know what to expect for my second interview. The lady mentioned to us before we left that if we were to be called back for a second interview the interviewer looks at how hard we prepared for the interview. What should I review before going to the second interview to win them over?

    Reply

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