Hiring process information for an interview at Zales
What to Expect During the Hiring Process
During the Zales job interview process, applicants often need to participate in background checks and drug tests to receive employment consideration from the jewelry store chain. Zales administers numerous interview methods, including phone, 1:1, and group/panel interviews. Typical Zales interview questions cover a vast array of subject fields, such as customer service skills, work history, schedule availability, and jewelry industry operations. The process begins with an online test, which covers various aspects of sales and customer service. If an applicant scores well on the online test, she receives an invite to interview with a Zales hiring manager.
Length of the Interview Process
The average Zales interview lasts only 30 minutes. Most applicants participate in only one or two job interviews, traditionally with an assistant manager or general manager, during the Zales hiring process.
Sample interview questions posed to applicants may include:
- "If a customer gives you a hard time, what are some ways in which to handle the situation appropriately?"
- "What do you know about Zales company culture and corporate operations?"
- "Can you describe what it means to provide excellent customer care?"
- "What are your strengths/weaknesses when it comes to assisting others?"
What to Prepare
Prospective workers should take care to wear formal business attire and arrive looking personable and well-kempt. Some Zales stores may require job seekers to possess specific knowledge of jewelry or the jewelry industry in addition to sales acumen. Demonstrate savvy qualities and highlight specific examples of experience in sales, working with jewelry, or in a customer service position to gain additional hiring favor.
Many applicants report that a brief follow-up call or email often spurs Zales hiring managers to make a favorable decision after completing the final interview.